Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Wonderfully friendly staff!
par un voyageur
Publié le 21 juill. 2024 sur Hotels
par un voyageur
Publié le 16 juill. 2024 sur Expedia
par un voyageur
Lovely stay
Publié le 12 juill. 2024 sur HotelsWe had a lovely stay at this hotel and the room was very nice. Breakfast was lovely. Only improvement I would recommend is a printed diagram showing where all facilities are or a link emailed on arrival. Didn’t manage to find the outside pool
par un voyageur
The hotel experience is like a Woolley cuddle
Publié le 8 juill. 2024 sur HotelsI was really looking forward to staying at this hotel due to the quiet location, decor and reviews I had read. All of my expectations were surpassed and I found myself continuously delighted by small gestures, thoughtful touches and the creative imagination of the lovely hotel proprietor.
Staying in this tastefully decorated country house hotel is an 'experience' you will treasure. There is something special in the atmosphere and walls of this old Jacobean house that feels healing, restorative and comforting. Like the building wants to cuddle and comfort all who visit. If you need to get away from it all, then this may be what you are looking for; not just an attractive place with a spa, but a 'feeling'.
All of the staff I engaged with were thoughtful and intuitive in the way they attended to guests needs.
I ordered the Summer Sausage - the dish was packed with depth of flavour, a superb gravy. The restaurant caters for all dietary variations. The breakfast is the best offering I have seen in a UK hotel. They offer a wide range of healthy options, fruits, seeds and excellent cooked dishes; I had Eggs Florentine on gluten free bread. Coffee with oat milk. Breakfast included in room price.
The rooms have names. I loved the decor, rustic features, the art and treasures around the hotel. Peaceful gardens. Very comfy bed, quiet. Such thoughtful imaginative facilities for families/children. Spa facilities were clean. Guests not showering after sauna and diving in was a shame
par un voyageur
Experience a warm Woolly cuddle
Publié le 8 juill. 2024 sur HotelsI was really looking forward to staying at this hotel due to the quiet location, decor and reviews I had read. All of my expectations were surpassed and I found myself continuously delighted by small gestures, thoughtful touches and the creative imagination of the lovely hotel proprietor.
Staying in this tastefully decorated country house hotel is an 'experience' you will treasure. There is something special in the atmosphere and walls of this old Jacobean house that feels healing, restorative and comforting. Like the building wants to cuddle and comfort all who visit. If you need to get away from it all, then this may be what you are looking for; not just an attractive place with a spa, but a 'feeling'.
All of the staff I engaged with were thoughtful and intuitive in the way they attended to guests needs.
I ordered the Summer Sausage - the dish was packed with depth of flavour, a superb gravy. The restaurant caters for all dietary variations. The breakfast is the best offering I have seen in a UK hotel. They offer a wide range of healthy options, fruits, seeds and excellent cooked dishes; I had Eggs Florentine on gluten free bread. Coffee with oat milk. Breakfast included in room price.
The rooms have names. I loved the decor, rustic features, the art and treasures around the hotel. Peaceful gardens. Very comfy bed, quiet. Such thoughtful imaginative facilities for families/children. Spa facilities were clean. Guests not showering after sauna and diving in was a shame
par un voyageur
Publié le 29 juin 2024 sur Hotels
par un voyageur
Publié le 20 juin 2024 sur Expedia
Great location and helpful staff, but room certainly not luxury.
Unfortunately the bed and mattress were of very poor quality combined with an extreme mattress topper that resulted in very poor quality sleep on the first night.
We mentioned this to staff the next day and they did kindly look into whether they could move us to another room, however this would have involved moving room every night of our stay and being without a room for several hours each day which would have added to the disruption. We were also given the impression that the beds were of a similar quality in other rooms.
Staff were helpful, kindly removed the mattress topper for us when we explained that this seemed to be resulting in the bed feeling like a bouncy castle (when one moved in their sleep the other would be disturbed by this being transmitted across the bed).
This slightly improved things but then it was possible to feel the wire frame of what felt like a very poor quality open coil mattress below.
The bedding felt of the quality one might more associate with a hostel than a luxury hotel. We could not understand why there are not better mattresses throughout as this would be a relatively small cost to the hotel.
Overall Wooley Grange was sightly less well renovated throughout than some other hotels from the Luxury Family Hotels group that we have stayed with. This might not have put us off staying again had the quality of the bed at least been good. Sadly we would not stay until renovated.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Lisa, Gestion de l’hôtel
Dear Jean-Pierre,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our location and found our staff to be helpful. Your positive remarks about our team and our prime location are greatly appreciated.We understand that our soft beds did not meet your comfort preferences and we recognise that bedding comfort is a personal preference and can vary from guest to guest. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Lisa AdamsFront of House Manager
par un voyageur
Publié le 15 juin 2024 sur Expedia
Everything
par un voyageur
Publié le 4 juin 2024 sur Hotels
