Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,4 Service et personnel
2,6 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2013 sur Hotels
nous avions réservé pour 2 jours apres avoir demandé de voir la chambre il étais impossible de rester là la malpropreté de la chambre et des airs commune étais loin d`être acceptable l`hotel est très mal situé environs 2 à 3 kl ds un chemain de terre et loin de tout nous avons préférer de perdre notre argent que de rester là je ne recommande pas cet hotel cet hotel devrais être coté une étoile seulement
par un voyageur
Publié le 6 avr. 2024 sur Expedia
Old property
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sterling Puri, Gestion de l’hôtel
We thank you for holidaying at our resort and sharing your review. We have alerted our management team about your review.Sincerely,The Sterling Holidays Team
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Noise from outside DJ party should be limited till 10 pm
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Sterling Puri, Gestion de l’hôtel
Dear Mandeep,Thank you for sharing your feedback about the noise from the DJ party. We understand that excessive noise can be bothersome, especially when it goes beyond a certain time. We have taken note of your concern and will relay it to the appropriate team. We appreciate your patience and understanding.Sincerely,The Sterling Holidays Team
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Sterling Puri, Gestion de l’hôtel
Dear NigelWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team
par un voyageur
Publié le 29 juill. 2023 sur Expedia
The sea view room
par un voyageur
Publié le 3 juill. 2023 sur Expedia
No beach access - should have been a must
Rooms are average in comparison to price - could have been more cleaner and tidy also very poor surrounding with no view at all - forced to remain closed window all the time
Most importantly Sterling did not informed us about on going traffic mess on the date of arrival due to some local religious festive, which caused big hassles for us with senior citizen and kids locked up in car on the road for several hours.
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Sterling Puri, Gestion de l’hôtel
Dear Pratap,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate the opportunity to address your concerns and apologize for the inconveniences you experienced.Regarding the beach access, we apologize if this was not communicated clearly to you beforehand. We understand the importance of beach access and apologize for any disappointment caused.We're sorry to hear that you found the rooms to be average in comparison to the price. We strive to provide clean and tidy rooms to our guests, and we apologize if this did not meet your expectations. Your feedback will be shared with our housekeeping team to ensure improvements are made.We regret that the surrounding area did not meet your expectations and that there was no view from your room. We understand how this can impact your overall experience. While it is challenging for us to control the view from every room, we will look into how we can provide a better environment for our guests.We apologize for any inconvenience caused by the traffic situation during the local religious festival. We strive to keep our guests informed about any local events that may impact their stay. We regret that we failed to communicate this information to you and understand the frustration this caused. We will take steps to ensure better communication in the future.We value your feedback and will use it to improve our services.We hope you will give us another opportunity to serve you in the future and provide you with a more enjoyable experience.Sincerely, The Sterling Holidays Team
par un voyageur
Publié le 2 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Sterling Puri, Gestion de l’hôtel
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.
par un voyageur
Publié le 27 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Sterling Puri, Gestion de l’hôtel
We regret to know that you did not enjoy your experience with us. We promise you a much more delightful experience in the future.Sincerely,The Sterling Holidays Team
par un voyageur
Publié le 14 févr. 2023 sur Expedia
The property what not at all like what was advertised on the website. No beach access and rooms not very nice.
par un voyageur
