Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024
The bed in the downstairs bedroom seemed loose and made noise with each movement.
Hand towel rack fell off the fixture and had to be repaired.
Faucet for downstairs jetted tub/shower was very loose and did not work properly. I tightened.
Living room furniture was overly worn.
Still, we enjoyed our stay.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you for your stay and for taking the time to share your feedback with us. We apologize for the issues you encountered with the downstairs bed, hand towel rack, and the faucet in the jetted tub/shower. We truly appreciate your efforts in tightening the faucet and will be addressing these concerns immediately to ensure future guests have a more comfortable experience. We’re also reviewing the condition of the living room furniture for updates. Despite these challenges, we’re happy to hear you still enjoyed your stay, and we hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
It was absolutely wonderful in every aspect
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that your experience was wonderful in every aspect. It was a pleasure hosting you, and we look forward to welcoming you back soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
This property was AMAZING for 4 ladies traveling together!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you so much for your wonderful review!We’re thrilled to hear that the property worked so well for your group of four ladies. It was a pleasure hosting you all, and we hope to welcome you back for another amazing stay in the future!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Cabins seem nice enough, but ours did not have running hot water at the bath vanity, the flow was down to hardly a trickle. The shower worked ok. There is a 150'-200' long downhill sidewalk to the cabin with lights along it, but the lights were not working. The outside light at the cabin was not working either.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re glad to hear that you found the cabins to be nice overall, but we sincerely apologize for the inconveniences you experienced during your stay. We’ve taken note of the hot water issue at the bath vanity and the lighting along the pathway and outside the cabin. These matters are being addressed with urgency to ensure a smoother experience for future guests. Your comments are invaluable in helping us improve, and we hope you’ll consider staying with us again so we can provide you with a fully enjoyable visit.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you so much for the perfect 10/10 rating! Your feedback truly means a lot, and we’re grateful for your support. We look forward to serving you again and continuing to meet your expectations!”
par un voyageur
Publié le 11 sept. 2024 sur Hotels
The cabin was just ok. The bed was terrible. The linens were soured. We left a day early. Couldn’t sleep there another night. Couldn’t recommend this property. It was decorated nicely.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you for your candid feedback. We are truly sorry to hear that your stay fell short of expectations, particularly with the quality of the bed and the linens. A good night’s sleep is essential, and we deeply regret that you left early due to these issues.While we’re glad you appreciated the décor, we take the concerns you’ve raised very seriously. We will be addressing the condition of the bed and linens with our housekeeping team to ensure this doesn’t happen again in the future.We apologize for any discomfort you experienced and appreciate you bringing this to our attention. Your feedback is valuable in helping us improve, and we’re sorry that we didn’t meet your expectations this time.
par un voyageur
Publié le 30 août 2024 sur Expedia
It was nice clean it had 3 bedroom areas was perfect for family enjoy the place and look great .
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Thousand Hills , Gestion de l’hôtel
Thank you so much for the perfect rating! We’re thrilled to hear that you had such a great experience with us. Your feedback truly means a lot, and we’re grateful for your support. We look forward to serving you again and continuing to meet your expectations!”
par un voyageur
Publié le 13 août 2024 sur Expedia
Housekeeping was inadequate. Carpet was dirty with spills. The pillows were miniature and too few. It was corporate bait and switch. We were shown a good location with nice room pictures but ended up way off the beaten path with bugs and helicopters circling til dark.
Commentaires de Gestion de l’hôtel
16 août 2024 par Thousand Hills , Gestion de l’hôtel
I want to extend my sincerest apologies for the state of your listing upon check-in. It is unacceptable, and I am deeply sorry for the oversight in our housekeeping services. We understand how important a clean and comfortable room is for a pleasant stay, and we regret that we did not meet your expectations.We have addressed this issue with our housekeeping team to ensure that this does not happen again. Thank you for bringing this to our attention, and we appreciate your understanding. We hope you will consider staying with us again so we can provide you with a better experience
par un voyageur de CONCORDIA
Publié le 8 août 2024
Commentaires de Gestion de l’hôtel
14 août 2024 par Thousand Hills , Gestion de l’hôtel
Thank you for your perfect score! We’re so happy that you had a great experience with us. We hope to welcome you back soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
Extremely poor customer service
Commentaires de Gestion de l’hôtel
21 août 2024 par Thousand Hills , Gestion de l’hôtel
Thank you for sharing your feedback with us. I want to start by expressing my sincere apologies for the poor customer service experience you encountered. We take all feedback seriously, and it’s clear that we did not meet your expectations—or our own—in this instance. Rest assured that we will look into this and do everything we can to prevent it from happening again.
