Note fondée sur 1 069 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2024
The check in staff needs to make visitors aware that a $100 extra charge will be added prior to your stay. I’m still waiting for that extra charge to be removed from my bank account!!!
Commentaires de Gestion de l’hôtel
31 déc. 2024 par GM, Gestion de l’hôtel
Dear Joy, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, John Parker, GM
par un voyageur
Publié le 29 déc. 2024
The property was nice and very festive. I have no complaint about the room, amenities or the staff for the most part. There was an issue with what ended up being an issue with the lock. Me, my daughter and my 4 month pregnant wife were locked out of our room for over an hour. The properties fix for this because the room was booked through a third party vendor(Travelocity) the only compensation that she could offer would be free breakfast buffets. Very disappointing
Commentaires de Gestion de l’hôtel
30 déc. 2024 par GM, Gestion de l’hôtel
Dear Nick, We are thrilled to hear that you enjoyed most of your stay. However, we sincerely apologize for the issue you encountered with your door lock and for the extended wait time to access your accommodations. This is not typical of our hotel and was an unexpected incident. We hope to have the opportunity to host you again for a seamless stay in the future. Thank you for staying with us. Sincerely, John Parker, GM
par un voyageur
Publié le 17 nov. 2024
The staff are not only very professional and committed to exceeding any expectations a guest could have. They are also refreshingly sincere and genuine in their efforts to make one feel like royalty as well as family during their stay. Our concierge/hotel guest services manager Chase, went above and beyond to make our stay and experience one we wont forget!
Commentaires de Gestion de l’hôtel
18 nov. 2024 par GM, Gestion de l’hôtel
Dear Nicole, We are incredibly grateful for all compliments, and we are especially touched when you acknowledge the exceptional efforts of our staff. Their dedication to providing warm hospitality truly makes our hotel a splendid place to stay. Your kind review means the world to us, and we will definitely share it with the entire team. We eagerly await your next visit and look forward to welcoming you back soon! Best, John Parker, GM
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Shawn, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, John Parker, GM
par un voyageur
Publié le 1 oct. 2024 sur Expedia
This place is phenomenal ! Would love to come back
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM , Gestion de l’hôtel
Dear Michele, We extend our deepest appreciation for the kind words you have shared with us. It was our utmost pleasure to have you as our guest, and we would be honored to welcome you back in the near future. Best, John Parker, GM
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Upgraded to a suite due to a large conference happening.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM , Gestion de l’hôtel
Dear Jill, We greatly appreciate your kind and generous review. Our team takes immense joy in creating outstanding experiences for our guests. It was truly a delight to have you as our guest, and we eagerly anticipate the opportunity to host you again! Best, John Parker, GM
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Always enjoy visits to your property!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM , Gestion de l’hôtel
Dear Faith, We are truly grateful for your valuable feedback and kind words about our hotel. Your ongoing support means the world to us, and we can't wait to welcome you back for another exceptional stay. Thank you! Best, John Parker, GM
par un voyageur
Publié le 29 sept. 2024 sur Expedia
For the price it was pretty much an Embassy Suite
Commentaires de Gestion de l’hôtel
29 sept. 2024 par GM, Gestion de l’hôtel
Dear Kathleen, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, John Parker, GM
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM, Gestion de l’hôtel
Dear mark, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, John Parker, GM
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Beautiful lobby and common areas. Unfortunately all pools and hot tubs were closed
Commentaires de Gestion de l’hôtel
29 sept. 2024 par GM, Gestion de l’hôtel
Dear Susan, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool and hot tub closure, but the repair was necessary to maintain the quality of the hotel and to better serve our Guest. My heartfelt apologies for the frustration that our hotel maintenance caused, but we hope you will return to enjoy our updates. Best, John Parker, GM
