Note fondée sur 977 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No communication
Publié le 9 sept. 2023 sur HotelsSo we checked in and found out after dinner that the pool was closed for the season. On Memorial Day weekend they close pool. A/C did not keep up through the night. Ended up going to a different hotel.
par un voyageur
Publié le 4 sept. 2023 sur Expedia
room wasn't ready for 40 mins, I had to vacuum myself, front desk was rude, saying they were trying to close and Expedia kept sending people, nightmare
par un voyageur
Publié le 8 août 2023 sur Expedia
The property is just tired. Air conditioning cannot keep up, no pools were in service; loose screws in door locks, loose screws in door handles. Just tired.
par un voyageur
Publié le 7 août 2023 sur Hotels
When we arrived around 3:30 pm no clerk was at the desk. We rang the bell no one appeared. We waited about 5 minutes and no response so we rang the bell again. After about another 5 minutes a clerk appeared, We got checked in only to be told the pool was closed by the health dept. We went to our room and the A/C was running but the room was extremely hot. After about an hour the room was not getting cooler. We asked the clerk to have our A/C checked then we went to supper. The clerk said she'd have to ask her manager. After we got back the room was still extremely hot, but we still waited. After another hour, we went to ask the clerk if they found anything on the A/C. The clerk was surprised by our question and we asked are you going to check it out. She said well I can give you a different room.
We decided to go to the new room. At least the new room's A/C worked but every time the A/C cycled it made an extremely loud noise then cycled off. The noise was consistent and loud every time the A/C unit cycled.
We were going to stay there 2 nights but could not get enough rest so we checked out and found another place to stay.
We would not recommend this hotel unless they get their A/C units in better condition.
par un voyageur
Decent place to sleep.
Publié le 7 août 2023 sur HotelsWe have stayed at the hotel many times in the past and always loved it. Even had our wedding reception there. This was our worst experience out of many. We didn’t spend much time there due to both pools being down, basically there just to sleep. Air units need cleaned and updated. Ant control needed. Other than that the room was older but nice.
par un voyageur
Publié le 4 août 2023 sur Expedia
The unprofessional staff was rude, and they were mean to their help. The breakfast staff was belittled right in front of the customers. At least take it behind closed doors.
Commentaires de Gestion de l’hôtel
5 août 2023 par Derick P. General Manager, Gestion de l’hôtel
Sir,Upon researching your stay, you seem to have had a bad experience here, you requested a refund on your stay, i was unable to provide that refund due to you paying expedia. We happen to think our staff are very professional, and as far as the breakfast staff being belittled, I don't think you witnessed that at all. we have one kitchen staff and that's all, she is treated like the queen she is, she is one of the oldest staff members and has been on staff here for almost 20 years. If you have any other questions, comments, or concerns for the staff, please feel free to contact the hotel directly.
par un voyageur
Publié le 30 juill. 2023 sur Hotels
par un voyageur
Publié le 14 juill. 2023 sur Expedia
Sadly our room had no working AC, had a random tv on the floor and the tv sitting on the table did not work. The room I think had not been cleaned since the last season. A couple who was checking in before us ended up trying 4 rooms and none had working ac.
We were in the 3rd floor and there is some seriously compromised structural issues. The pathway to the rooms are not safe with massive weak spots, bad railing and the room has issues with the floor. No phone to call front desk. The lady who checked us in was very rude. So rude that she said to me “are you going to be like them if your ac isn’t state of the art?”When I checked out the guy acted shocked we were in that part of the hotel and said they were not usable. He told me to call Expedia to get a refund. I was not able to get a refund. Glad we survived this! Sadly will never stay there again. It’s just not safe and way past it’s prime.
par un voyageur
Average stay
Publié le 1 juill. 2023 sur HotelsThe facility was clean but slightly dated. Our room was extremely humid and had a damp smell even with the a/c running full the whole time. To be fair it was 100* out the day we checked in. There are several attractions within walking distance including restraunts.
The breakfast area is spacious and there's something for everyone.
We didn't use the pools but they appeared well kept.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Derick Pettus G.M., Gestion de l’hôtel
Thank you for the review.We love our location and hope others love it as well.Looking forward to hosting you all on your next vacation to Branson.
par un voyageur
Poor maintenance /Service
Publié le 30 juin 2023 sur HotelsI was very disappointed, had stayed here many times before with no issues but this time was not so. First room we got didn't have a working TV and desk clerk couldn'tfix it and said there was no maintenance person, so had to move our stuff to new room. Outdoor pool was awful, water was cloudy and bottom of pool was green. Website still advertises hot tub in indoor pool area and it is no longer there. There was no phone in either of the rooms we were given, desk clerk told my son "some rooms have them, some don't". Rooms had been cleaned we were told but amenities were not put in the rooms when cleaned, had to go to desk and ask for them. Overall very dissatisfied with this stay, not sure if we will return to the Honeysuckle Inn. So sad to see a place we have always enjoyed staying at decline like this.
