Note fondée sur 866 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
The breakfast was amazing 👏
Publié le 20 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 sept. 2024 par FD, Gestion de l’hôtel
We appreciate your business
par un voyageur
Publié le 16 sept. 2024 sur Hotels
There was no housekeeping, and the hotel NEVER brought clean towels. The TV Remote would not turn on the TV or change the volume. When we took the remote to the front, they sent maintenance to repair it. I told the front desk I would meet them there, but they were in my room when I returned to my room.
We were given a paper that said breakfast was from 6:00 to 9:00 a.m. This was incorrect, as when we went to breakfast, there was a note on the door stating that it had changed by one hour. So, there was no breakfast for us that day.
I tried to call the front desk by dialing 0 to get clean towels, but they never answered.
The room smelled musty, and when we saw the mold in the bathroom, we knew why the smell.
We had a long drive in and called to tell them we would be a late check-in. We were told we had to be there by 9:00 PM. I didn't see that when booking, but I may have missed it. Don't stay here if you're a late check-in.
When I tried to tell the front desk about my concerns, I was dismissed about it.
The one day I got breakfast, the milk was sour, so I didn't have any cereal, but the rest of the breakfast was okay. Now, remember I only got breakfast one of three days.
After all this, I have decided NEVER to stay at this hotel again. I would have been better off staying at Motel 6.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par FD, Gestion de l’hôtel
Thank you for sharing your detailed feedback. I’m truly sorry to hear about your experience during your stay. The issues with housekeeping, the TV remote, and breakfast are certainly not the standards we aim to uphold. Your comments about the musty smell and mold are particularly concerning, and we will investigate this matter further. We appreciate you bringing these matters to our attention, as they help us improve. I apologize for the frustration you faced with our front desk staff and the lack of response when you needed assistance. Your experience is important to us, and we’ll work to ensure this does not happen again. We understand your disappointment and appreciate your feedback. We hope you might reconsider and give us another chance in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
close to where we wanted to go and see. not clean, and pool was so cold we couldn't use it. not enough towels for 3 people
Commentaires de Gestion de l’hôtel
13 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. I'm sorry to hear that your experience didn't meet your expectations. It’s great to know the location was convenient for your plans, but I apologize for the issues you encountered with cleanliness, the pool temperature, and the towel situation. Your comments are important to us, and I’ll be sure to address these concerns with our team to make improvements.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par FD, Gestion de l’hôtel
thanks for staying with us we appreciate your business and look forward to hosting you again !!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par FD, Gestion de l’hôtel
thanks for staying with us we appreciate the business and look forward to seeing you again
par un voyageur
Publié le 5 sept. 2024 sur Expedia
It was a nice place and staff were very friendly
Commentaires de Gestion de l’hôtel
6 sept. 2024 par FD, Gestion de l’hôtel
thanks for staying with us we appreciate the business and look forward to seeing you again
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par FD, Gestion de l’hôtel
we appreciate your stay
par un voyageur
Publié le 2 sept. 2024 sur Expedia
nice
Commentaires de Gestion de l’hôtel
6 sept. 2024 par FD, Gestion de l’hôtel
thanks for staying with us we appreciate the business and look forward to seeing you again
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par FD, Gestion de l’hôtel
thanks for staying with us we appreciate the business and look forward to seeing you again
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Front Desk, Gestion de l’hôtel
We appreciate your stay with us and your experience
