Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
On my honeymoon had bought souvenirs & they got thrown away.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Mandi, Gestion de l’hôtel
I’m really sorry to hear about your souvenirs being thrown away during your honeymoon. That must be incredibly frustrating, especially after putting thought into your purchases. Please let us know how we can assist you further or make this right. Your experience is important to us, and we want to ensure your concerns are addressed.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
The place looked nothing like the pictures, I wish I could put my pictures on here. The whole carpet had stains all over it very big ones. The toilet leaked big puddles in the floor. I reported it to the desk the man came right away I asked him to give us 10 minutes we were gong out for the day he never came back. He told the lady at the desk we refused to let him in. I will never stay there again even if it were free.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for sharing your feedback. I sincerely apologize for the issues you experienced during your stay. It’s disappointing to hear that the condition of your room did not meet your expectations, and I understand how frustrating this must have been for you.We take cleanliness and maintenance seriously, and I will ensure that your concerns regarding the carpet and the toilet leak are addressed immediately. Additionally, I apologize for the miscommunication regarding the maintenance request. This is not the level of service we strive to provide.I appreciate you bringing this to our attention, and I hope you will consider giving us another chance in the future. Please reach out directly if you decide to stay with us again, and I would be happy to assist personally.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
We have always had good experience with Quality Inn. This time there were a few bugs and small baby roaches. Needed to be sprayed. More rooms with the higher toilets, for two people we were given 4 towels, 2 wash cloths and two hand towels, need at least 4 wash cloths for two adults. It is a quiet place to stay. They have a decent hot breakfast.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mandi, Gestion de l’hôtel
Judy, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your continued support of Quality Inn and are glad to hear you enjoy the quiet atmosphere and our breakfast offerings.We sincerely apologize for the issues you encountered, particularly with the cleanliness of your room. Please rest assured that we take such matters seriously and will address the pest issue with our maintenance team promptly. Additionally, we will review our towel allocation to ensure that our guests have an adequate supply for their needs.Your input is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.Thank you once again for your feedback.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
The staff was very nice and helpful. The do not disturb sign kept falling off the door.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that our staff provided you with excellent service. We apologize for the issue with the do not disturb sign; we'll look into a more secure solution to ensure it stays in place. Your comments are valuable to us as we strive to improve our guest experience. We hope to welcome you back soon!
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Mandi, Gestion de l’hôtel
Thanks for your feedback!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
It was a great day the only problem I had with it I'm used to a soft bed and their beds were a little bit on the harder side otherwise the staff was excellent
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you had a great day and that our staff made a positive impression. We appreciate your input about the beds and will certainly take it into consideration as we strive to enhance our guests' comfort. We hope to welcome you back soon for another enjoyable stay!
par un voyageur
Hotels.com lies
Publié le 4 oct. 2024 sur HotelsThe hotel was really accommodating. Hotel.com lied to me. The cost was supposed to be $272.12 for 4 nights. I got charged 315.11. Hotel said hotel.com set
the price not them. Quality Inn 76 highway Branson mo. Staffing was fantastic and very accommodating. It’s ashame hotels.com wasn’t. Will never use hotels.com again.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Mandi, Gestion de l’hôtel
Dear Betty,Thank you for taking the time to share your experience with us. We’re thrilled to hear that our team at Quality Inn 76 made your stay enjoyable and accommodating. Your positive feedback about our staff is greatly appreciated.We sincerely apologize for the confusion regarding your reservation price. It’s unfortunate that you encountered issues with the booking process through Hotels.com. Please know that we strive to provide clear and accurate information, and we’ll be reaching out to them to address your concerns.If you have any further questions or if there’s anything we can do to assist you, please don’t hesitate to reach out. We hope to welcome you back in the future!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback!
