Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,4 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mandi C, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Upon checking in they asked me if I was a local resident. Immediately after giving them my zip code of 65807 and informing them I was a resident of Springfield, the front desk receptionist asked me if I would be smoking weed or any other drugs in their rooms. Racially profiling upon arrival is wild. This was entirely unprompted and unprofessional. The place looked like they haven’t cleaned since before Covid.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Has to be the nastiest place in Branson. I didn't not feel safe and left to stay somewhere else. This placed smelled like a rotting carcass, was dark and dingy. Stains on the bed and the room was not clean.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Mandi, Gestion de l’hôtel
Bryan, Thank you for bringing this to our attention. We take all feedback seriously and are committed to ensuring every guest has a positive experience. However, it seems there might be some confusion regarding your stay. Our records show that you did not check in or stay with us.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We checked in and first thing, the television didn’t work. They couldn’t move us to another room and didn’t come by to fix it while we were out. So my daughter and I didn’t get to watch any television (as she sleeps with it at night). We called up there and they said they would get it fixed and it didn’t happen. The carpet had blood-like stains which was gross. And then I get home to find out they charged MORE to my card stating that I had an animal in my room and I do not own a dog. I didn’t even know it was available for animals until I started seeing people outside with them. Then I realized that’s why my room smelled like dog. After getting home, I tried to run my card I used there (which is an Apple Card) and they had locked it due to the charge. No warning, no email. Nothing. When I went to look at my statement , I then saw the extra charge. The GENERAL MANAGER that I called SAID she would get it resolved and get me a refund so that they would release my card. I never heard another word and I’m still waiting for my card to be unlocked due to their lack of contact and consideration. We booked two nights, and I could tell on the first night that I didn’t even feel safe there. Looks nothing like the pictures. Would never recommend to anyone and I’m still waiting for my refund.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Quality Inn Central Team, Gestion de l’hôtel
Candee, I sincerely apologize for the inconvenience and frustration you experienced during your stay with us. We strive to provide a high standard of comfort and service, and it is clear that we fell short in several areas during your visit.Firstly, I regret that the television in your room was not operational and that we were unable to address the issue promptly. I understand how important it is for your daughter to have her routine, and I’m sorry we did not meet your expectations in this regard.Additionally, I am deeply concerned about the condition of the carpet. This is not reflective of the cleanliness standards we maintain, and I will address this issue with our housekeeping team immediately.Regarding the charge for an animal in the room, I apologize for the confusion. We do have a pet policy.I would like to address the issue regarding the pet fee that you mentioned.When our staff reached out to confirm the presence of a pet in your room, you acknowledged having a dog and indicated that you had already paid a pet fee online. However, please be advised that the pet fee is a separate charge from the room rate and must be settled directly at the hotel. Consequently, there was an additional charge applied to cover the pet fee.I apologize for any confusion this may have caused. If you have any further questions or concerns about this matter, please do not hesitate to reach out.Thank you for your understanding.Sincerely,
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Quality Inn Central Team, Gestion de l’hôtel
Thank you for your feedback. We look forward to seeing you again in the future!
par un voyageur
Publié le 31 août 2024 sur Expedia
Love it
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Quality Inn Central Team, Gestion de l’hôtel
Thank you so much for your enthusiastic feedback! We're delighted to hear you loved your experience with us. If there's anything else we can do to make your stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Mandi, Gestion de l’hôtel
Thank you for your feedback, we look forward to seeing you again soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
This hotel is a dump. Loose plumbing, exposed locks, smells like mildew. Stay away!
Commentaires de Gestion de l’hôtel
30 août 2024 par Quality Inn Management, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear about the issues you encountered, including the plumbing, exposed locks, and unpleasant odor.Please know that we take such concerns very seriously. Your feedback has been escalated to our maintenance and housekeeping teams to address these issues promptly. We are committed to providing a comfortable and clean environment for all our guests, and we regret that we fell short in this instance.Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our hotel.
par un voyageur
Publié le 22 août 2024 sur Expedia
Good base level hotel, I would recommend bring some slippers if you are going to use the shower. Ours was clean but still kind of looked nasty.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mandi, Gestion de l’hôtel
Andy, Thank you for your feedback. We apologize that we did not exceed your expectations. Our guests comfort is our top priority! We will look into the issues with the bath tub in the room you stayed in. We hope to see you again soon!Sincerely,MandiFront Office Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
There r bed bugs spiders came home with alot of rashes told the people at front desk bit didnt do anything
Commentaires de Gestion de l’hôtel
23 août 2024 par Quality Inn Central , Gestion de l’hôtel
Laura, Thank you for your feedback. We apologize that we did not exceed your expectations. Our guests comfort is our top priority! I looked in our front desk notes for any complaints from your stay, and the only thing i found was that you wanted to be moved rooms because the one you were assigned was "too hot". You were then moved rooms and nothing else was said. Posting false reviews for a hotel is not only unkind, its damaging to the hotels you slander. Please consider this in your future reviews.Sincerely,MandiFront Office Manager
