Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
par un voyageur
Publié le 23 juill. 2024 sur Expedia
I liked where the property was located. It was close by alot we wanted to do. It was nice to be right at the lake and use the dock and pools. Our coffee machine was broken, they immediately replaced it, gave us extra toilet paper, and another blanket very promptly.
We had cockroaches in our room on arrival that led me to give poor cleanliness score. There was also an inch gap in the top of the door to the room that the sun shined through.
The check in process was easy once we found the building but there were no markers to show where to check in, it took nearly 45 minutes of driving around to find the main building. We had to call customer support to eventually find it. I did not like right after checking in they tried to sell us timeshares immediately, that was a big turn off. Also paperwork I signed provided by property said check out was 11 am, but the paper they gave me said 10am. Poor communication by staff on that end.
We stayed lakeside and were told we had access to everything for property amenities. Then called for the free trolley since we were about a mile walk away from the pools, and told we couldnt use that at lakeside only after we requested it.
Overall, I think I would stay in a cottage if I were to stay at this property again. But the lakeside apartment/hotel did not seem to get the same treatment the rest of the guests did.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I wouldn’t recommend this place. Booked this resort because of the amenities, such as kid pool area. Got my kid ready and we called the golf cart trolley, just to find out they couldn’t get us because they couldn’t drive that road..? Okay, so we will drive up there. Drove all the way there just to find out the kid pool area and slide was completely drained. Called the front office, said it would be back up today, called later in the evening, was told it wasn’t ready yet, said he would call my number when it was back up. Never heard anything back. Room was decent, not what was pictured. There wasn’t even a roll of toilet paper for us to start out with so we had to drive clear across town to get some. There were no beach/pool towels like listed.
Asked to cancel/ get partial refund on room but were told they couldn’t do that. We spent several hundred dollars and were very disappointed with our stay. I will NEVER stay here again.
par un voyageur
Nice family weekend getaway
Publié le 7 juill. 2024 sur HotelsProperty was clean and in a good location. Fun activities for kids and the pools are nice. Ideal for traveling families. I will share, this property is managed by a timeshare company, so be prepared to get a sales pitch.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Very nice property close to the lake and Branson. Had a blast enjoying the pool, splash pad and water slide.
par un voyageur
Publié le 16 juin 2024
par un voyageur
Publié le 10 juin 2024 sur Expedia
Great will go again!
par un voyageur
Publié le 7 juin 2024 sur Expedia
par un voyageur
Terrible customer service
Publié le 2 juin 2024 sur HotelsI paid for a premium room with king bed and soaking tub. And what I received was a tiny room no tub, No kitchen, and a tiny queen bed. I wasn’t even made aware of it when checking in I got to my room and found out then called and was not even offered a different option I was just told to call hotels.com to get a partial refund. On top of everything they try to rope you into buying a time share when checking into your stay. Absolutely will never stay here or at any of there other properties ever again.
