Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Family Fall Fun
Publié le 20 oct. 2024 sur HomeAwayGreat location, close to everything. Very clean and modern. Great hot tub and a beautiful view of the lake. Very comfortable for our group of 10. Would definitely stay here again!
par un voyageur
Cabin with spacious and comfortable for eight of us
Publié le 3 sept. 2024 sur HomeAwaySpent a long weekend, taking in some of the Branson activities and the cabin allowed us a very comfortable clean, and very easy to get to activities. Lady comfortable setting for a fun family weekend!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience! We're delighted to hear that the cabin provided a comfortable and clean setting for your long weekend and made it easy for you to enjoy Branson activities. It’s wonderful to know that it contributed to a fun family getaway. We’d love to welcome you back for another great stay!
par un voyageur
Almost everything was great
Publié le 12 août 2024 sur HomeAwayNo hot tub, grill, or pool but we stayed gone 9% of the time and the house was great
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. The unit does not have a hot tub, grill or pool located at the property. However, there are community grills, and pools located at the resort. We apologize for the confusion. We do hope to host you again in the future.
par un voyageur
Family Fun
Publié le 1 nov. 2023 sur HomeAwayGreat location. Plenty of room for everyone. Loved the spacious bathrooms and that each bedroom had it's own bath. Would definitely stay here again and would definitely recommend!
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing your positive experience with us! We're delighted to hear that our property's location, spacious layout, and individual bathrooms for each bedroom contributed to a great stay for you and your group.
We appreciate your recommendation and would be thrilled to host you again in the future. If there's anything specific you'd like for your next stay, please feel free to let us know. Looking forward to your next visit!
par un voyageur
Great time in a wooded area
Publié le 8 oct. 2023 sur HomeAwayThe layout was fantastic! A few small things would make a big impact on comfort. The beds upstairs were quite springing and noisy. If beds can not be upgraded, better pillows may compensate for uncomfortable mattresses. The lack of dusting had most of us sneezing/wheezing, so a thorough cleaning would take care of that.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, and we're pleased to hear that you found the layout of the property fantastic. We appreciate your notes regarding the beds and the cleanliness of the space.
We apologize for any inconvenience caused by the noise from the beds and the dust. Your comfort is important to us, and we'll take your suggestions into consideration for future improvements. We'll ensure a thorough cleaning to address any dust-related concerns.
Thank you for choosing us, and we hope to have the opportunity to host you again in the future.
par un voyageur
Vacation time
Publié le 4 oct. 2023 sur HomeAwayWe all had a really nice time and we would do it again only regrets are we should have stayed longer
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback! We're thrilled to hear that you all had a really nice time during your stay. It's always great to know that guests enjoyed their experience.
We understand the feeling of wishing you had stayed longer, and we'd be delighted to welcome you back whenever you decide to visit again.
Thank you for choosing us, and we look forward to the opportunity to host you again in the future!
par un voyageur
Bed Bugs
Publié le 15 sept. 2023 sur HomeAwayIt was a nightmare! There were bed bugs in 3 of the 4 bedrooms. Management did refund us our total stay but was unable to help us relocate to a different property. Spent a full day of our vacation at a laundromat washing all our clothes and throwing out all our suitcases, bags, and pet beds.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par VrboOwner, Gestion de l’hôtel
We are extremely sorry to hear about your recent experience at our property. We sincerely apologize for the inconvenience and distress caused by the presence of bed bugs in three of the four bedrooms. We understand how frustrating such a situation can be and we truly regret that we were unable to offer you an alternative property to relocate to. With it being Labor Day, we were sold out.
Ensuring the comfort and satisfaction of our guests is our utmost priority, which is why we took immediate action to address the issue and promptly refunded your entire stay. However, we completely understand that this does not make up for the lost time or the inconvenience caused during your vacation.
Rest assured, we have thoroughly investigated the matter and implemented necessary measures to prevent any recurrence. We have enlisted professional pest control services to conduct a comprehensive inspection and treatment throughout the property to ensure that such incidents do not happen again in the future.
Once again, please accept our deepest apologies for the inconvenience faced.
par un voyageur
Family vaca 2023
Publié le 27 juill. 2023 sur HomeAwayThe property is lovely! The pictures on internet are quite flattering, but that is normal with these types of pictures. It is a bit smaller in all areas than it looks. There was no gas grill on the deck and the sink did not drain in one of the bathrooms. They could be a bit more generous with bath towels and toilet paper, especially for a multi day family stay! The kitchen was very nicely equipped! The directions to the area were not very clear. Nobody seemed to know exactly where Ozark Mountain Highroad was! I had a few conversations with Donna. She was always pleasant and helpful! Thank you!
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to write a review of your recent stay at our property. We appreciate your kind words about the overall lovely atmosphere of our property. We understand that pictures can sometimes be deceiving, and we apologize if the size of the property did not meet your expectations.
Regarding the gas grill and bathroom sink, we apologize for any inconvenience caused. We understand the importance of having all amenities in working order, and we will address these issues promptly to ensure they are resolved for future guests. Your feedback regarding the bath towels and toilet paper has been duly noted and we will consider this as we strive to provide a comfortable and enjoyable stay for all of our guests.
We're pleased to hear that you found the kitchen to be well-equipped, and we will take your comment about the directions into consideration and work on improving the clarity for future guests. We're glad that Donna was able to assist you throughout your stay, and we will pass on your kind words to her.
Thank you once again for your feedback, as it helps us to continually improve our property and the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
par un voyageur
Awesome place
Publié le 13 juill. 2023 sur HomeAwayEverything was wonderful and we will be back. Awesome place
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
So glad to hear! thank you for the feed back.
par un voyageur
Excellent place for Branson family fun
Publié le 22 juin 2023 sur HomeAwayWe liked the place, and everything worked well. The family enjoyed our stay. One comment: lack of weekend telephone contact is a distinct shortcoming. Short of a facility emergency, calls to the property owner are not available, unless you want to pay a penalty of $25.00. We had a question on Saturday, so this restriction created a problem. Fortunately, we handled the issue. Had we checked in on Saturday or Sunday, I can see how this restriction could easily create a hardship in the event of a non-emergency request.
Commentaires de Gestion de l’hôtel
17 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a review. We're glad to hear that you liked the place and that everything worked well during your stay. We're pleased that your family enjoyed their time with us.
We appreciate your feedback regarding the lack of weekend telephone contact. We apologize for any inconvenience caused by this restriction. We understand that having the ability to contact the property owner or management team during weekends is important, especially in the event of non-emergency requests or inquiries.
We apologize for any hardship this may have caused and will take your feedback into consideration to ensure that our guests have more convenient and accessible means of communication during their stay.
If there's anything else we can do to make your future stays even more enjoyable or any specific requests you may have, please don't hesitate to let us know. We're here to ensure that your next visit exceeds your expectations.
Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to host you again in the future and provide you with an improved experience.
