Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Loved the rustic setting.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Greg,Thank you for your wonderful feedback! We're delighted to hear that you loved the rustic setting of our hotel. We believe that the unique charm of our surroundings plays a significant role in creating a memorable experience for our guests. The natural beauty and serene atmosphere are designed to help you unwind and connect with nature, and it’s great to know that resonated with you.Our team has worked hard to preserve the rustic elements while ensuring comfort and convenience. Whether it’s the decor, the landscaping, or the peaceful ambiance, we aim to create a space where guests can relax and escape from the hustle and bustle of everyday life.If there were specific features of the rustic setting that stood out to you, such as the architecture, the views, or the outdoor spaces, we would love to hear more about what you enjoyed! Your insights can help us enhance the experience for future guests.Thank you once again for your kind words. We hope to welcome you back soon so you can enjoy more of the tranquility and charm that our rustic setting has to offer! Safe travels until then!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Woon,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Guest, Thank you for taking time to leave feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We didn't even get in the room. We got on the side of the motel where our room was and there was a group of guys hanging out on the second floor, a couple sitting in a vehicle smoking weed. It was late, it was shady and there was zero level of feeling it was safe to stay. Lobby smelled like too much cheap cologne. It was HORRIBLE
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Rishelle,Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience during your visit. Your safety and comfort are our top priorities, and I regret that we fell short in this instance.I understand how unsettling it can be to encounter a situation that makes you feel unsafe. Please know that we take these matters seriously and will address your concerns with our team to ensure a more secure environment for all our guests.I also apologize for the air freshener in the lobby didn't meet your expectations. We are constantly working to create a welcoming atmosphere, and your input will help us improve in this area as well.If you’d be willing to give us another chance in the future, we would love to make it up to you. Thank you again for your feedback, and I hope to hear from you soon.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
People were very friendly, property was very nice only issue was the shower curtain rod was broken so the floor got soaked and found a little bit of blood on the wall. We didn't see it until we got up the next morning. But overall was a nice place
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Brent,Thank you for taking the time to share your feedback, I'm glad to hear that our property nice and our staff friendly. We truly appreciate your kind words and are pleased to know that you had a positive experience overall.I'm sorry to hear about the issues you encountered with the shower curtain rod and the cleanliness of the room. This is certainly not the standard we strive for, and I apologize for the inconvenience caused. rest assured, I will be addressing these concerns with our maintenance and housekeeping teams to ensure they are promptly resolved.Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve our services. we hope to have the opportunity to welcome you back in the future and provide you with flawless experience. Thank you once again for choosing Best Western Braselton Inn!!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good breakfast and great water pressure. Priya at checkout was wonderful!!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! I'm delighted to hear that you enjoyed our breakfast and found the water pressure in your room to be excellent. Its great to know that these aspects of your stay contributed to a positive experience.I'm especially pleased to know that I made such a great impression at checkout. At Best Western Braselton Inn, we are dedicated to providing exceptional service, and your kind words towards me highly appreciated. It was my pleasure hosting you.Thank you once again for your thoughtful review and for staying with us. We look forward to welcoming you back and providing another excellent experience. Happy Weekend!!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
16 sept. 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Brandi,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 4 août 2024 sur Expedia
The staff is absolutely fantastic! It's a hotel that is under-rated and it shouldn't be so. The price is affordable and it can hold its own against a 5 star hotel. You guys keep doing what you do! You're all awesome!!
Commentaires de Gestion de l’hôtel
11 août 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Ifechukwude, Wonderful!!Thank you for taking the time to share your experience with us. We are pleased to hear that you had an enjoyable experience at Best Western Braselton Inn! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. Your kind words truly mean the world to us, and we're delighted too hear that you feel our alongside 5-star establishments. We'll continue to strive for excellence and ensure every guest has experience just like yours. Can't wait to host you and your family again. See you all soon!!!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Property was clean and the rooms also.
Commentaires de Gestion de l’hôtel
4 août 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Ifechukwude and family,Firstly thank you for taking the time to share your experience with us. We're delighted to here that you found our property clean and the rooms to your satisfaction. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.At Best Western Braselton Inn, we create a comfortable and welcoming environment for all our guests. Its pleasure to host you and your family specially your kids. We hope that you had a memorable stay and enjoyed all the amenities and services we offer. Should you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to share them with us.Thank you once again for your kind review. We look forward to welcoming you back to Best Western Braselton Inn soon.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Best Western Braselton Inn -Priya, Gestion de l’hôtel
Dear Gary,Thank you for completing the survey regarding your recent stay at Best Western Braselton Inn!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
