Ratings based on 819 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good place for short stay
Posted Jul. 18, 2024 on HotelsHotel is very well located. Old, needs renovation. Breakfast is ok, not superb.
Comment from Hotel Management
Jul. 19, 2024 by Luisa Guerra Supervisora de Guest Experience Grand, Hotel Management
Dear Mr. Emerson,Thank you for sharing your experience with us!We are glad to hear that you had a good stay and appreciated our location.Your feedback is important to us and will be considered for improvements.We look forward to welcoming you again soon for more pleasant moments at the Grand Mercure Brasília.Sincerely,Luisa GuerraGuest Experience SupervisorGrand Mercure Brasília
by A traveller
Posted Jun. 23, 2024 on Expedia
Comment from Hotel Management
Jun. 24, 2024 by Luisa Guerra Supervisora de Guest Experience Grand, Hotel Management
Prezada Sra. Carla,Agradecemos imensamente por compartilhar sua experiência positiva conosco.Ficamos felizes em saber que você teve uma ótima estada no Grand Mercure Brasília.Esperamos recebê-la novamente em breve.Atenciosamente,Luisa GuerraSupervisora de Guest ExperienceGrand Mercure Brasília
by A traveller
Posted Jun. 14, 2024 on Hotels
Dirty shower upon arrival. Except for the bed and a powerful shower, everything is garbage. TV didn’t work and The guest service never made an attempt to get me a better room. The breakfast (extra charge) it’s as good as any 2 star hotel. The front desk never asked me if I had a car, or provided information where to park, I had to figure it out. There is people walking around the parking area, that approach the hotel guest at anytime to sell “payers”. I was approached from behind at 11:30 pm as I was getting my luggage from the trunk , and there is no security. NOT SAFE. TOO EXPENSIVE. NOT WORTH!!!
by A traveller
Posted Apr. 4, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by Luisa Guerra Supervisora de Guest Experience Grand, Hotel Management
Prezado Sr. Francisco,Agradecemos por seu feedback positivo sobre sua estada no Grand Mercure Brasília. Estamos felizes em saber que você teve uma boa experiência conosco. Esperamos recebê-lo novamente em breve!Atenciosamente, Luisa GuerraSupervisora de Guest ExperienceGrand Mercure Brasília
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Mariana Ferreira, Hotel Management
Prezado(a) Hóspede,Agradecemos pela sua avaliação positiva! Ficamos contentes em saber que sua experiência foi satisfatória. Esperamos recebê-lo(a) novamente no Grand Mercure Brasília.Atenciosamente,Mariana FerreiraSupervisora de Guest ExperienceGrand Mercure Brasília
by A traveller
Posted Dec. 7, 2023
Convenient location across from two shopping malls. I wish they had at least a bottle of drinking water and the self-help coffee kit in the room for the price. Reception and Concierge Staff were very friendly and helpful.
Comment from Hotel Management
Dec. 7, 2023 by Mariana Ferreira, Hotel Management
Dear Mr. Tamo,Thank you for sharing your feedback about your stay at Grand Mercure Brasília. We appreciate your comments on the convenient location and the friendly, helpful staff. We take note of your suggestions regarding the amenities in the room and will use them to enhance our services. We hope to welcome you back for an even more enjoyable stay.Mariana FerreiraGuest Experience SupervisorGrand Mercure Brasília
by A traveller
Posted Aug. 17, 2023 on Expedia
I did like everything
Comment from Hotel Management
Aug. 22, 2023 by Mariana Ferreira, Hotel Management
Dear Mr. Pierluigi,We appreciate you sharing your positive experience with us! We are glad to hear that you enjoyed your stay at Grand Mercure Brasília. We look forward to welcoming you again soon.Mariana FerreiraGuest Experience SupervisorGrand Mercure Brasília
by A traveller
Posted Jun. 6, 2023 on Expedia
Comment from Hotel Management
Jul. 3, 2023 by Mariana Ferreira, Hotel Management
Prezado Sr. Michel,Lamentamos muito saber que sua experiência no Grand Mercure Brasília não atendeu às suas expectativas.Agradecemos se você puder compartilhar mais detalhes sobre os aspectos em que sentiu que falhamos, para que possamos abordá-los adequadamente. Sua opinião é importante para nós e nos ajuda a identificar áreas de melhoria.Esperamos ter a oportunidade de recebê-lo novamente no futuro e proporcionar uma experiência melhor e mais satisfatória.Atenciosamente,Mariana FerreiraSupervisora de Guest ExperienceGrand Mercure Brasília
by A traveller
Posted Jan. 7, 2023 on Hotels
Comment from Hotel Management
Jan. 9, 2023 by Jéssica Jacovetto - Supervisora de Hospedagem, Hotel Management
Cara Sr.a Rosemeyre,O Grand Mercure agradece sua avaliação.Esperamos que se hospede conosco muito em breve!Cordialmente,
by A traveller
Posted Jan. 7, 2022 on Hotels
