Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Voyagez avec peu de baggage.
Publié le 12 août 2017 sur HotelsChambre au 3eme étage sans ascenseur et valise à monter pas commode!
par un voyageur
Publié le 25 août 2024 sur Expedia
The photo and the reality are two different worlds.
Easy electrocution: Lamp had the cable exposed in two places.
Drain in the shower was stuck
Soap head came off
Hair and other garbage on the floor
No trash bin
Walls are hear through. Could understand the words spoken on the TV on the other side.
No ventilation. Windows do not suffice. No air conditioning of course.
Puts me on the third floor although there were places on the ground floor. No elevator course.
Staff is dishonest, with an attitude, and does not put me in touch with the manager, although the manager is clearly there in the middle of the day- I could hear them talk to each other.
A great way to start a holiday.
Commentaires de Gestion de l’hôtel
29 août 2024 par Cip, Gestion de l’hôtel
We sincerely apologize for the negative experience you had during your stay. Your feedback is very concerning, and we take each of these issues seriously.First and foremost, safety is our top priority, and we are extremely sorry for the exposed electrical wires you encountered. This is unacceptable, and we have already taken steps to address it immediately. The drainage issue, lack of cleanliness, and other maintenance problems you mentioned are also being investigated, and we will ensure these are resolved to prevent future occurrences.We understand that the noise levels and lack of ventilation made your stay uncomfortable, and we're sorry that you felt the room allocation did not meet your needs. We strive to accommodate all guest preferences, and it is disappointing to hear that we fell short in this regard.We deeply regret that our staff did not provide the level of service you deserved. We are addressing this with our team to ensure better communication and customer service moving forward.We appreciate you bringing these issues to our attention and apologize for the disruption they caused to your holiday. If you are open to it, we would like to discuss your experience further to see how we can make it right. Please feel free to contact us directly.Thank you for your candid feedback.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Cip, Gestion de l’hôtel
Thank you dear Mrugesh for your review and appreciation and we are looking forward to welcoming you in the future as well.
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Cip, Gestion de l’hôtel
Thank you for your review and appreciation and we are looking forward to welcoming you in the future as well.
par un voyageur
Publié le 12 juin 2024 sur Expedia
Trying to get a hold to expedite was impossible to cancel a night. Done with Expedia. Should be more flexible if changes are needed. hotel was fine for 3 star. Noisy no air breakfast was a 3.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Cip, Gestion de l’hôtel
Dear Vicki,We are truly sorry for the inconvenience caused by your late modification request. Being a prepaid nonrefundable reservations, modifications or cancellations are not possible without a fee. Hopefully, we are looking forward to welcoming you with the next occasion.
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Ciprian, Gestion de l’hôtel
Dear Mathieu,Thank you for your recent stay at Ambient Hotels. We look forward to welcoming you back in the future.Best regards,
par un voyageur
Great value & location.
Publié le 27 mai 2024 sur HotelsGreat spot. Rooms with character. Good breakfast. Nice terrace. Helpful staff. Good location.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Cip, Gestion de l’hôtel
Thank you dear Andrew for your review and consideration and we are looking forward to welcoming you with the next occasion as well.
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Cip, Gestion de l’hôtel
Hey there,Thanks for leaving such a nice review! I'm glad to hear you had a positive experience. If you have any other feedback or questions in the future, feel free to reach out.Best regards,
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Old showers as well as the rest of the furniture. In our room on the last floor it was high humidity and cold, as a result we got a flu and had to move out of the establishment completely in order to get better.
par un voyageur
15mn walk from Old town.
Publié le 15 nov. 2023 sur HotelsGood location with free parking
Commentaires de Gestion de l’hôtel
11 juin 2024 par Cip, Gestion de l’hôtel
Hey there,Thanks for leaving such a nice review! I'm glad to hear you had a positive experience. If you have any other feedback or questions in the future, feel free to reach out.Best regards,
