Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Véronique,Thank you so much for the perfect rating! We're thrilled to know that you had such a wonderful experience at Radisson Blu Aurum Hotel Brasov. Your kind words mean a lot to us, and we hope to welcome you back for another exceptional stay in the future.Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 9 oct. 2023 sur Hotels
Merveilleux séjour !
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Mircea Constantin, Gestion de l’hôtel
Dear Diana,Thank you for sharing your wonderful stay at Radisson Blu Aurum Hotel Brasov! We're thrilled to hear that you had a marvelous experience during your time with us. If you have any specific feedback or highlights from your stay that you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another fantastic stay!Kind regards,Mircea ConstantinDirector of Sales
par un voyageur de Emerson
Publié le 8 août 2024 sur Expedia
Property is great and location is fantastic- close to everything. One disappointment we had was with hotel valet parking. We were going to leave the hotel at 8am but were told that valet guy doesn’t come until 9am. No one told us that ahead of time. The valet guy was 10min late to work and took another 20min to bring the car. We left late because of it and got stuck in major traffic. Otherwise the staff is friendly and helpful, breakfast is good. Good clean rooms and fairly quiet. No issues.
Commentaires de Gestion de l’hôtel
13 août 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Ilya,Thank you for taking the time to share your experience following your stay with us. We're glad to hear that you enjoyed our property's location, the friendliness of our staff, and the quality of the breakfast and rooms.However, we sincerely apologize for the inconvenience you experienced with our valet parking service. We understand how frustrating this must have been, especially given the impact on your travel plans. We appreciate your feedback and will work on ensuring that our valet service operates more efficiently and that guests are informed of operating hours in advance.We hope that despite this, you had an enjoyable stay and that we will have the opportunity to welcome you back for a more seamless experience in the future.Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 4 août 2024 sur Expedia
Few staff but very helpful
Commentaires de Gestion de l’hôtel
8 août 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Igal,Thank you for your review and for choosing to stay with us. We're glad to hear that our staff was helpful during your visit, even with a smaller team. We appreciate your understanding and will continue to strive to provide excellent service to all our guests.We hope to welcome you back to Radisson Blu Aurum Hotel Brasov in the future!Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Noel,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated and serves as a great motivation for our team.If you have any specific highlights or suggestions for us, we’d love to hear them. We look forward to welcoming you back on your next visit!Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Diana,Thank you for your review and for staying with us! We're pleased to see you had a positive experience at Radisson Blu Aurum Hotel Brasov. Your feedback is valuable to us, and we’re always striving to make each guest’s stay even better.We hope to have the pleasure of welcoming you back soon!Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Me gusto la ubicación y el cuarto y el desayuno.
No me gusto la atención, no limpiaron el cuarto, les llamamos y dijeron q estaban ocupados, no teniamos lugar para estacionarnos y la opcion q nos dieron estaba muy lejos.
No fueron amables en general
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Sión,Thank you for sharing your experience at Radisson Blu Aurum Hotel Brasov and for rating your stay. We are pleased to hear that you enjoyed our location, room, and breakfast.We apologize for the inconveniences you faced regarding the room cleaning, parking situation, and overall service. This does not reflect the high standards we strive to maintain. Your feedback is extremely important to us, and we will address these issues with our team to ensure improvements are made.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Basic of the basic if the basic
Publié le 29 juill. 2024 sur HotelsThe service there is very basic. Most of the hires are trainees and have no clue how to present their services. When trying to discuss some matters with them, none of them including managers can help. Through my membership i was supposed to get an upgrade and of course they insisted that no room is available. A quick check on the app, suggested 2 more rooms of the class above would have been available. They said it must be a system error, while Hotels confirmed they are available. Very very disappointing. When asking about adding an additional (foldable) bed or anything my daughter can sleep on, they said they don't have any of such things to provide, hence expecting us to sleep all together in 1 queen bed for the entire stay. The restaurant is empty despite the fact that they praise it as the top 10 of Brasov. Very unlikely given that they don't have staff ready to bring you to your table and you end up looking around to figure out what to do or for who to wait. Overall very very basic services and I am wondering if they got 5 stars due to the name. Many hotels in the area are much better.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Ruben,Thank you for taking the time to share your detailed feedback regarding your stay at Radisson Blu Aurum Hotel Brasov. We deeply regret to hear that your experience did not meet your expectations and sincerely apologize for the issues you encountered.We are particularly sorry to hear about the service challenges you faced and the confusion regarding your room upgrade. This situation is not reflective of the high standards we strive to maintain, and we will be addressing these concerns with our team to ensure such issues are not repeated in the future.We also apologize for the inconvenience regarding the additional bed for your daughter. Your comfort is our priority, and we are sorry we were unable to accommodate your needs.Your feedback about the restaurant service is also noted, and we will work on improving our guest experience to ensure a more seamless and enjoyable dining experience.We value your input and will use it to make necessary improvements. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Oscar,Thank you for taking the time to share your experience at Radisson Blu Aurum Hotel Brasov and for rating us 8 out of 10. We are delighted to hear that you had an enjoyable stay with us.We continually strive to provide our guests with the highest level of service and comfort. Your feedback is invaluable in helping us improve and maintain our standards. If there are any specific areas where you believe we could enhance our services or facilities, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for choosing Radisson Blu Aurum Hotel Brasov.Kind regards,Mircea ConstantinDirector of Sales
par un voyageur
Mooi en modern.
Publié le 24 juill. 2024 sur HotelsNieuw en modern hotel in het centrum van Brasov. Ruime kamers, goed bed en keuze uit 2 kussens. Nespresso koffie en thee faciliteiten. Mooie rooftop bar. Dit is sind enige tijd mijn vast hotel voor mijn zakelijke bezoeken aan Brasov.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mircea Constantin, Gestion de l’hôtel
Dear Freddy,Thank you so much for your wonderful review and for rating us 10 out of 10! We are delighted to hear that you enjoyed your stay at Radisson Blu Aurum Hotel Brasov.It's great to know that you appreciated our modern facilities, spacious rooms, comfortable beds, and the choice of pillows. We are also pleased that you enjoyed the Nespresso coffee and tea facilities, as well as our beautiful rooftop bar.We are honored to be your preferred hotel for your business visits to Brasov and look forward to welcoming you back soon.Kind regards,Mircea ConstantinDirector of Sales
