Note fondée sur 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Hotels
It's was what you should expect for the price.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that your experience met your expectations for the price. Your input helps us maintain our commitment to offering value and comfort to our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations even further.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
the mattress is full of mold
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Dear Yuejiang,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the mattress during your stay. This is certainly not the standard we strive to uphold.We take cleanliness and guest comfort very seriously, and we are committed to addressing this issue immediately. Our housekeeping team has been notified, and we are conducting a thorough inspection to ensure this does not happen again. Additionally, we will replace the mattress in the room you stayed in.As a gesture of our appreciation for your feedback and understanding, we would like to offer you a discounted rate for your next stay with us. Please contact us directly at the phone number to arrange this.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Team Rodeway INN
par un voyageur
Publié le 21 juill. 2024 sur Expedia
This motel needs cleaned up and updated our bathroom floor felt like it would cave in. Dust and cobwebs. Didnt even put new tp roll in. Wifi passcode did not work.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Dear Noreen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain.We are currently addressing the cleanliness and maintenance concerns you've raised, and we assure you that steps are being taken to ensure these issues are resolved promptly. Regarding the bathroom floor, our maintenance team is inspecting and repairing any structural issues to prevent such occurrences in the future. We will also ensure that our housekeeping team follows strict protocols to maintain a clean and comfortable environment for our guests.Additionally, we are reviewing our procedures to ensure that all amenities, including toilet paper and WiFi, are fully functional and available for our guests. We understand how frustrating it can be when these details are overlooked, and we are committed to preventing this from happening again.We truly appreciate your feedback, as it helps us improve our services. We hope you will give us another chance to provide you with a better experience on your next visit.Sincerely,Team Rodeway INN
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Dear Brandon,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and that we were able to meet your expectations. Your rating mean a lot to us and inspire our team to continue delivering exceptional service.We look forward to welcoming you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Hotel Manager
par un voyageur
Publié le 11 juin 2024 sur Expedia
There was no one at the front desk. We had to check in using a kiosk, the person on screen was friendly and helped me with directions. TV in our room didn’t work.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Manager, Gestion de l’hôtel
Dear Ayana,Thank you for sharing your experience with us. We're pleased to hear that our virtual front desk staff was able to assist you and provide friendly service. However, we apologize for the inconvenience you experienced with the TV in your room. Your feedback is invaluable, and we will address this issue promptly to ensure a better experience for future guests.We hope to have the opportunity to welcome you back and provide an improved stay.Best regards,Rodeway Inn
par un voyageur
Publié le 3 juin 2024
Tv didn't work and no one knew how to fix it.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Manager, Gestion de l’hôtel
Dear Debby,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the TV not working and the lack of assistance in resolving the issue.Your comments are extremely valuable to us, and we are committed to addressing this concern promptly. We will ensure our staff receives the necessary training to handle such situations in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable experience. Thank you again for your feedback.Best regards,Rodeway Inn
par un voyageur
Publié le 28 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Dear Caroline,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we would love to hear more about how we can improve.Please feel free to share any specific details or suggestions you have. We hope to have the opportunity to better serve you in the future.Best regards,Team Front Desk
par un voyageur
Publié le 24 mai 2024 sur Expedia
Needs updates
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Manager, Gestion de l’hôtel
Dear Matt,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and suggestions regarding updates, if you can share more details we can escalate it to higher management. Also, your review is invaluable in helping us improve our facilities and services.Your input is important to us, and we will certainly consider it as we continue to strive for excellence in providing the best possible experience for our guests.Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Rodeway Inn
par un voyageur
Publié le 22 mai 2024 sur Expedia
The place was very dirty, the toilet and the shower smelled to high heaven.
par un voyageur
Publié le 19 mai 2024 sur Expedia
Room smelled musty. No cleck, took long time to check in on kous
