Avis Suburban Extended Stay Hotel

Thank you for taking the time to provide feedback on your recent stay. We're truly sorry to hear that your experience did not meet your expectations and for any discomfort you encountered. Please allow us to address your concerns.First and foremost, we sincerely apologize for the lack of personal greeting at check-in. While we offer an automated check-in option for convenience, we understand that it may not suit everyone's preferences. We will review this process to ensure it better meets the needs of all our guests.We're also deeply concerned about the cleanliness issues you mentioned, including the condition of the walls and the presence of sewer flies. This is far from the standard we strive to maintain, and we take these matters very seriously. We have immediately addressed these concerns with our housekeeping and maintenance teams to prevent any recurrence.Regarding the hot water issue, we appreciate your bringing this to our attention. We will be investigating this matter thoroughly to ensure that our guests can enjoy a comfortable and safe shower experience.On a positive note, we’re glad you found the bed comfortable and appreciated the amenities and location of our property. However, we understand that these do not compensate for the challenges you faced.Please accept our sincerest apologies for the inconveniences you experienced. We value your feedback and will use it to improve our services. Should you consider staying with us again, we would love the opportunity to make it right for you.Thank you once again for sharing your thoughts, and we hope to have the chance to welcome you back under better circumstances.

Dear Sharrina,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the apartment-like feel of our accommodations. We appreciate your constructive feedback regarding the bathtub area, mattress, and deadbolt. Your comments are invaluable in helping us identify areas for improvement. Rest assured, we will address these issues promptly to enhance the comfort and security of our future guests.We look forward to welcoming you back soon and providing you with an even better stay.Warm regards,Suburban Studios Brazil

Dear Frank,Thank you for taking the time to share your recent experience with us. We're delighted to hear that you found our video check-in kiosk quick and enjoyed the new experience. Your kind words about our staff's friendliness are truly appreciated.We regret to learn about the inconveniences you faced regarding breakfast, the clogged toilet, and the dusty room. Please accept our sincere apologies for these issues. Your feedback is invaluable to us as we continually strive to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best regards,Suburban Studios Brazil