Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Management, Gestion de l’hôtel
Thank you for sharing your feedback. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
par un voyageur
Publié le 31 déc. 2022 sur Expedia
Tres peu d'accessoires dans la cousine. Pas de linge a vaiselle ni d'essuis tout. Par contre l'endroit est propre et le dejeuner tres bien.
Commentaires de Gestion de l’hôtel
31 déc. 2022 par Management, Gestion de l’hôtel
Thank you for staying at Chase Suite Hotel. We appreciate your feedback and hope to see you again.
par un voyageur
Publié le 22 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for choosing us as your home away from home.
par un voyageur
Publié le 28 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to Share your feedback!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
When we arrived the WiFi did not work and was not fixed until late that night (about 11pm). We had no paper towels in the kitchen, the soaps in the shower were all empty, the lamp in the living room did not work and when I called the front desk I was told there was no one there but him so he wouldn’t be able to bring that stuff to my room for awhile. It’s not his fault he was alone but I don’t feel that was good customer service on the hotels part. There should never be just one person running a hotel that is full. The pool supposedly closed at 10pm and there were kids swimming and all the lights in the pool and the area were shut off at 9:45. That’s not 10pm so not sure why they turned all the lights off at 9:45 especially when there were kids in the pool. We were never offered any kind of compensation and when we asked about late check out we were told the most they could do was an extra 30mins as that’s all they ever offer for late checkout. Idk overall wasn’t a great experience this time.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for the multiple issues you encountered during your stay, and we completely understand your frustration. The inconveniences you mentioned, such as the WiFi delay, lack of essential supplies in your room, and the absence of adequate staffing at the front desk, do not reflect the level of service we strive to provide.Additionally, we regret the confusion around the pool hours and the lights being turned off earlier than expected. Your concern about the late checkout policy has been noted as well.We value your feedback as it helps us improve, and we will be addressing these matters with our team to ensure this does not happen again in the future. Please reach out directly if you’d like to discuss this further, and we hope to have the opportunity to make things right should you decide to stay with us again.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Love the professional staff
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management, Gestion de l’hôtel
Thank you so much for your feedback! We’re thrilled to hear that you love our professional staff. We’re committed to maintaining high standards of service, and it’s always rewarding to know that our efforts are appreciated. We look forward to serving you again!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Staff was very accommodating friendly and very professional .
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your kind feedback! We take great pride in our team, and it’s wonderful to hear that you found our staff to be accommodating, friendly, and professional. We strive to provide exceptional service to all of our guests, and your recognition means a lot to us. We look forward to welcoming you again soon!
