Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Ashburn
Publié le 17 août 2024 sur Expedia
Already described above. Except for the NOT TOO CLEAN toilet bowls that has poop stain.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Josephine,Thank you for your recent stay with us at our hotel in Brea. We are sorry that this was not a completely enjoyable stay due to the cleanliness of our restroom in your suite.We appreciate you bringing this concern to our attention as we have addressed this with our housekeeping team.We thank you for your patience and feedback and hope to be able to provide a better experience in the future.Thank you.
par un voyageur
Publié le 17 août 2024 sur Expedia
Breakfast was good
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Kevin,Thank you for your recent stay with us at our hotel in Brea and we are glad to hear you enjoyed our breakfast!We appreciate your feedback and look forward to welcoming you back soon!
par un voyageur
Publié le 8 août 2024 sur Hotels
Todo fue excelente , el personal amable 😊
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Estimado Jose,¡Gracias por hospedarse recientemente con nosotros en nuestro hotel! Nos alegra saber que disfrutó de su estancia con nosotros. También nos complace escuchar acerca de la amabilidad de nuestro personal y esperamos darle la bienvenida nuevamente en el futuro.
par un voyageur
Publié le 7 août 2024 sur Expedia
La habitación tiene olor a cigarro y orina , muy malo
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Estimado Agliberto Salazar,Gracias por hospedarse recientemente con nosotros en nuestro hotel en Brea. Lamentamos que su estadía no haya sido placentera debido a los olores en su habitación. Agradecemos que haya traído estas preocupaciones a nuestra atención, ya que nos permite continuar mejorando.Esperamos poder ofrecerle una mejor experiencia en el futuro.Gracias.
par un voyageur
Publié le 6 août 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Edelmira,Thank you for your recent stay with us and for your feedback. We hope to welcome you back soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
We’ve stayed here many, many times throughout the past decade, both business and pleasure. It’s starting to show its age with cracked tiles here and there and chipping paint. The pull out couch mattress in our latest room was borderline disgusting and my 14 yr old son struggled getting comfortable all night long. The pillows appear to be down, which is nice but we’re all essentially flat! The hosted evening bar has really gone down hill with 2 drinks per adult and snacks that are relatively unsavory. The breakfast has also gone downhill in terms of quality, although they still have made to order eggs if you’re willing to wait in line.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Robert,Thank you for sharing your feedback with us. We greatly appreciate your loyalty in choosing to stay with us over the years. We're sorry to hear that your recent stay was not what you have been accustomed to and we apologize for the areas where we fell short with our rooms and our food and beverage options.Please know that we take your concerns seriously regarding the comfort and condition of our suites. We have addressed these concerns with our maintenance and housekeeping teams to ensure improvements are made.Thank you again for your honest feedback to allow us to continue improvement. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Great place for our Disneyland/L.A. stay.
Publié le 3 août 2024 sur HotelsVery comfortable stay! We got the 2 room 2 queen with the couch pull out bed and it fit my two teenagers and us 3 adults just fine. Having that extra living room area with the couch, tv, and table was so convenient. Had a sink fridge and microwave as well. The breakfast was great! Buffet type style and a lot more options than your normal continental breakfast. i.e(scrambled eggs or eggs made to order, sausage, potatoes, pancakes, biscuits and gravy, fruit, cereal, yogurt and more) staff was amazing and anything we needed more of they provided. Parking is an extra nightly charge so be aware of that. About 15 to 20 min from Disneyland and 40 Min from L.A. I would definitely stay again!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Tina,Thank you so much for your wonderful review! We're glad to hear that you and your family had a comfortable and enjoyable stay with us and that the size of our suites and additional amenities added convenience to your stay.It’s also great to hear that you enjoyed our complimentary breakfast options! Our team strives to make sure our guests have everything they need, so we're happy that our staff could assist you promptly whenever needed.We truly appreciate your kind words and can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Devin O, Gestion de l’hôtel
Dear Hyun,Thank you for your recent visit with us at our hotel in Brea and are glad to see you enjoyed your stay with us.We hope you continue to provide excellent stays in the future!Thank you!
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Devin O, Gestion de l’hôtel
Dear Monice,Thank you for staying with us at our hotel in Brea and thank you for your review!We look forward to welcoming you back soon!
par un voyageur
Publié le 1 août 2024 sur Expedia
The ac in our room was not working. Asked for it to be looked at twice and then to switch rooms. Reception said they would call back and never did.
Commentaires de Gestion de l’hôtel
18 août 2024 par Devin O, Gestion de l’hôtel
Dear Nathalie,Thank you for recently staying with us at our hotel in Brea and thank you for bringing your concerns to our attention. We are very sorry that the air conditioning unit in your room was not working properly and apologize that after communicating this, it was still not resolved. We are also sorry that our team did not continue communication with you as promised.We appreciate your feedback regarding this and will use this to continue to improve our hotel and service.Thank you very much.
