Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,8 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Eva, Gestion de l’hôtel
Hi, Jim! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva
par un voyageur
Get it together
Publié le 27 févr. 2023 sur HotelsI booked online through hotels.com. received multiple messages from OYO through hotels.com confirming the upcoming stay, welcoming, etc. 3 hours of driving, and I show up to a sign that says "sorry, no rooms, no water." I knocked and rang the doorbell, a man came to the door and pointed, I pointed to my phone. He opened the door, proceeded to yell at me, ask if I knew how to read, etc. I explained my online booking and he said he hasn't taken bookings in over a month. I get it, his business is seriously suffering, but he yelled at me and told me to deal with whoever I booked it through and shut the door on me. He even tried to deny that I even booked online at first. So, I headed into town, and was on the phone with hotels.com for 2 hours and they couldn't seem to understand why, after multiple attempts, no one was answering the phone at the hotel (because it was closed). I eventually was issued a refund, and found another place to stay. But what's disappointing is that I was yelled at, and he seemed super pissed he was inconvenienced. I get losing money, and having to explain over and over again, but he could have handled it better, and perhaps he needs to double check with his contractors to ensure bookings don't occur while closed. Because my money was taken weeks prior and I received several confirmation messages, only to show up to an absolute awful person.
Commentaires de Gestion de l’hôtel
2 mars 2023 par Ava, Gestion de l’hôtel
Hi, Guest! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava
par un voyageur
Publié le 5 déc. 2022 sur Expedia
This property does not honor online reservations thru any third party, like Expedia or hotels.com. The images are nothing like the rooms at all, so much so it is false advertisement. The front office is not helpful at all. The rooms are dirty and in terrible shape.
Commentaires de Gestion de l’hôtel
22 déc. 2022 par Ava, Gestion de l’hôtel
We are sorry to disappoint you, Cassandra! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava
par un voyageur
Publié le 5 déc. 2022 sur Expedia
par un voyageur
Very dirty
Publié le 3 déc. 2022 sur HotelsTerrible experience. Should have viewed the room before we agreed to stay. So dirty we couldn’t even stay there. Tried to return our key and found out he had already deactivated them.
Commentaires de Gestion de l’hôtel
6 déc. 2022 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
par un voyageur
Publié le 7 oct. 2022 sur Expedia
This man was very rude and racist as well as not answering the phone to get my money back, He refused to give my workers rooms because he said they were Mexican, Which they are NOT Mexican, even then a race SHOULDN'T matter,
Commentaires de Gestion de l’hôtel
19 oct. 2022 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Angel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Bates motel vibes
Publié le 2 oct. 2022 sur HotelsManager is rude. And was beating on my door to move my vehicle cause he didnt like where it was parked. The beds are hard as bricks and way over priced
Commentaires de Gestion de l’hôtel
19 oct. 2022 par Ammy, Gestion de l’hôtel
Hi, Jessica! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 19 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2022 par Eva, Gestion de l’hôtel
Hi, Eric! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva
par un voyageur
Publié le 5 sept. 2022 sur Expedia
Was told “I canceled your booking!” Upon arrival, property manager told me that my reservation was canceled. I don’t have queen size beds and Expedia knows that. After listening to him rant and use racial slurs, I was charged for a king room at another 25$. Stayed here on two separate occasions and both times was not worth the money. Very unprofessional management and I will be staying 30 miles elsewhere just to drive 2 blocks from this motel to work.
Commentaires de Gestion de l’hôtel
19 oct. 2022 par Ammy, Gestion de l’hôtel
Hi, we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim
par un voyageur
Publié le 5 sept. 2022 sur Expedia
4 days, never swept the floor, no bed ever touched, just dirty
Commentaires de Gestion de l’hôtel
11 sept. 2022 par Ammy, Gestion de l’hôtel
Hi, Stanley! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.
