Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Albany
Publié le 9 août 2024 sur Expedia
Staff was nice. For the complementary breakfast you have fill out a slip of your choices and they have it ready on a tray. With how run down the hotel is we didn’t dare have them prepare our food. The smell in this hotel is absolutely terrible. We can’t even describe it. The grounds were very unkept as well. I would never stay at this place again.
Commentaires de Gestion de l’hôtel
9 août 2024 par CC, Gestion de l’hôtel
Thank you for your feedback and for acknowledging our staff's efforts. We understand your concerns regarding the condition of our property. We are currently in the midst of significant renovations, which include new carpets, furniture, and fresh paint, with the majority of these upgrades arriving between October and the beginning of next year. We’ve also removed some furniture from guest rooms in preparation, which has temporarily left them with limited options.Regarding our breakfast service, we're excited to announce that we will be opening a newly remodeled breakfast room just off the lobby after the first of the year. At the moment, this space is being used to store supplies during our renovations.Our renovation plans extend beyond the guest rooms. We will also be updating our common areas, including the fitness center and landscaping, to enhance the overall guest experience.We truly hope you will consider visiting us again once the renovations are complete. We believe the new changes will be well worth experiencing, and we look forward to welcoming you back to a transformed property.Thank you again for your understanding and patience as we work to improve our hotel.
par un voyageur
Publié le 9 août 2024 sur Expedia
Room was fine, balcony view of lake, nice and clean. However it’s an older property, no elevators in second building (don’t know about main building) and 1st floor is Downstairs. Breakfast can be delivered to your room, or picked up but no sit down area in the motel itself. Food was fine.
Commentaires de Gestion de l’hôtel
9 août 2024 par CC, Gestion de l’hôtel
Thank you for taking the time to share your experience. We're pleased to hear that you enjoyed the beautiful view of Oyster Bay from your balcony and that your room met your expectations in terms of cleanliness.As you noted, our property is older, but we're excited to share that we have some upcoming changes in the works, including new carpet, paint, and furniture to refresh our spaces.We do have an elevator in our main building for easy access, while our secondary building is designed so that only one floor requires stair access, with other floors accessible without stairs.We're glad you enjoyed your breakfast, and we hope to welcome you back soon to experience the enhancements we're making.
par un voyageur
Publié le 8 août 2024 sur Expedia
Great find. Friendly staff. Spacious room. All the little things done well. Don’t be put off by the exterior. Ask for balcony room over Oyster Bay
Commentaires de Gestion de l’hôtel
9 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for leaving us a review. Your feedback is appreciated. We look forward to having you stay again next time you are in the area.
par un voyageur
Publié le 7 août 2024 sur Expedia
It was a beautiful area. Nice place to stay.
Commentaires de Gestion de l’hôtel
7 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for taking time to leave us a review. We are happy to see you enjoyed your stay.
par un voyageur
Publié le 5 août 2024 sur Expedia
It was a good trip. Staff was friendly and hospitable. Thank you.
Commentaires de Gestion de l’hôtel
6 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for leaving a review, we appreciate your feedback!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par cc, Gestion de l’hôtel
Thank you for leaving feedback. We wish you would have communicated with us so that we could have served you better.
par un voyageur
Publié le 5 août 2024 sur Expedia
It's an older motel with some insignificant cosmetic issues, but the rooms are very clean. Also, they provide a genuine free full breakfast which can be delivered to your room. Basically a great stay and I'll stay again if I'm in the area.
Commentaires de Gestion de l’hôtel
6 août 2024 par OB Frontdesk, Gestion de l’hôtel
We appreciate your feedback, we strive to make all our guests happy. Hope to see you back soon!
par un voyageur
Very disappointing
Publié le 5 août 2024 sur HotelsThe check in was not what was expected. Although the lady was polite asking me to come back 3 to 4 hours after check out to get my cash deposit back is not a realistic option. That person mentioned that the room needed to be cleaned and checked before getting it back. We had a lot of cleanliness issue when we arrived in the room.
First the stained carpet welcomed us not just by the door but everywhere in the room.
The bathroom had suspicious stained on the wall and mold trace on the bathroom.
The towels were also stained as well as the bed skirt and sheets, lamp shade .
The breakfast that was paper ordered and delivered to the room was also disappointing. Cold seran wrapped bagel, hard bacon .
Only good thing was the view and the little balcony.
Commentaires de Gestion de l’hôtel
6 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for taking time to leave a review, we appreciate your feedback and apologized for the bad experience you had with us! Your concerns will be addressed as well.
par un voyageur
Publié le 5 août 2024 sur Expedia
3 rooms in 24 hour period. First room looked like it was still under construction with fresh drywall patches and mismatched carpet patches. 2nd room leaked through ceiling at 5am when upstairs room started showering. 3rd room was best of the bunch in basement having to pass 5 broken washers and a hall where the staff takes their breaks. Room also didnt have toilet paper or remote control batteries. Seems like a place where homeless are put into the rooms to stay. Horrible experience.
Commentaires de Gestion de l’hôtel
6 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for leaving a review, we appreciate your feedback and apologize for your bad experience. We will be addressing your concerns and we hope you can come back at our latest updates.
par un voyageur
Publié le 5 août 2024 sur Expedia
We stayed here two nights. The beds were very comfy, and view fabulous. There were a couple of things we asked them to address, and they did so promptly and with genuine care about our experience. It is an older building so there were signs of wear on some of the furniture, but it was clean. I would stay again as a good deal in a good location, esp with such nice staff.
Commentaires de Gestion de l’hôtel
6 août 2024 par OB Frontdesk, Gestion de l’hôtel
Thank you for leaving a review, we appreciate your feedback. We are glad that you enjoyed your stay, hope to see you back in the near future.
