Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,5 Service et personnel
3,4 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Small town hotel, not very clean, ok for one night
Publié le 22 sept. 2024 sur HotelsWe checked in around midnight after the fair. When we got to our room it was 80° inside and smelt of smoke. When I booked I chose a non smoking room but this room absolutely had been smoked in before. The ac got to work quick and cooled down after about an hour. The shower had hair and other dirt inside. The carpet was a little sticky. The bedding was clean thankfully. For $85 I guess that’s what I should expect but I noticed 4 stars rating so I assumed it would be better.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AlexP , Gestion de l’hôtel
Dear Samantha,Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Please accept our sincere apologies for the issues you encountered, especially regarding the room condition and cleanliness. This is certainly not the standard we aim to provide. I’ve addressed these concerns with our housekeeping team to ensure it doesn’t happen again. We truly value your comments and hope you’ll give us another opportunity to provide you with a better stay in the future.Safe travels!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Room was clean , AC worked perfectly Everything was amazing.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par AlexP , Gestion de l’hôtel
Dear Jaquelin,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and that everything, especially the cleanliness and AC, met your expectations. We strive to make every guest experience amazing, and your kind words mean a lot to us. We hope to welcome you back soon!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par AlexP , Gestion de l’hôtel
Dear David, We are extremely grateful that we were able to make your stay great. We will be glad to welcome you back in the future. Thank you for taking the time to put in a review.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
the room was nice but too msny dust my sinus was acting up like crazy
Commentaires de Gestion de l’hôtel
4 sept. 2024 par AlexP , Gestion de l’hôtel
Dear Ayesha,Thank you for your feedback. We’re glad to hear that you found the room nice, but we’re sorry to learn about the dust issue you encountered. We take cleanliness very seriously, and we’ll immediately address this with our housekeeping team to ensure such incidents are avoided in the future. We hope to have the opportunity to welcome you back for a more comfortable stay.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par AlexP , Gestion de l’hôtel
Hi Troy,Thank you so much for taking the time to leave us a review! We’re thrilled to hear you had an enjoyable stay with us and appreciate the 8/10 rating. It’s always great to know when we’ve met our guests’ expectations.We hope to have the pleasure of welcoming you back on your next visit. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.
par un voyageur de Round Rock
Publié le 18 août 2024 sur Expedia
Breakfast was a bust. Only a few cello-wrapped items, a banana and coffee. Old motel cheaply renovated. When we came in a worker hustled in to sweep up the dead crickets from the floor.
Commentaires de Gestion de l’hôtel
18 août 2024 par AlexP , Gestion de l’hôtel
Dear William,Thank you for taking the time to provide feedback about your stay. I’m sorry to hear that the breakfast options and cleanliness did not meet your expectations. We strive to provide a welcoming environment, and it seems we fell short during your visit. Your comments about the breakfast variety and maintenance have been shared with our team for immediate improvement. We value your input and hope to have the opportunity to make it right on a future stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
The stay was great at first.unfortunately we we’re told tht we had to check out because i didn’t pay before 10:30 when ✅ out is 11o’clock? I never gave them any problem always paid 2 to 3 days in advance ; So my credibility was valid. I stay here for 2-3 weeks with no problems. Even though house keeping didn’t clean the room every day (etc). I didn’t complain.3⭐️
Commentaires de Gestion de l’hôtel
18 août 2024 par AlexP , Gestion de l’hôtel
Dear Kimberly,Thank you for sharing your feedback and for being a loyal guest. I’m glad to hear that your stay was initially enjoyable, but I’m sorry to learn about the issues you encountered towards the end of your visit. We strive to make every guest’s experience positive, and I apologize for any inconvenience you faced regarding the check-out process. Your comments regarding housekeeping and payment have been noted, and we’ll use this feedback to improve our services.We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next stay.
par un voyageur
Publié le 16 août 2024 sur Expedia
Staying here with girl friend . We both love the customer service/ the room are nice and clean. 5 ⭐️
Commentaires de Gestion de l’hôtel
16 août 2024 par AlexP , Gestion de l’hôtel
Dear Kimberly,Thank you so much for your wonderful review! We’re thrilled to hear that you and your girlfriend had such a great experience with us. It’s fantastic to know that our customer service and the cleanliness of the room met your expectations. We hope to welcome you both back soon for another enjoyable stay!
par un voyageur de Gum Spring
Publié le 12 août 2024 sur Expedia
Could use a little work but overall was decent and clean.price is too high for the area, pillows are too soft I had to purchase my own. For over 7,000.00 dollars for 27 nights after I booked and paid for rooms with kitchenettes and then I was told I had to be moved other rooms but they were upgraded rooms I was told. They were just basic double rooms and I wasn’t offered a discount, extra night or anything. For paying upfront for three rooms for 27 nights I feel like I should have gotten better treatment.
Commentaires de Gestion de l’hôtel
12 août 2024 par AlexP , Gestion de l’hôtel
Dear Thomas,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the confusion and inconvenience caused by the room allocation. We understand that not receiving the kitchenette rooms as initially booked was disappointing, and we regret that the alternative accommodations did not meet your expectations.We appreciate your comments on the overall cleanliness and quality of our hotel, but we also recognize that the issues you faced impacted your experience. We aim to provide excellent value and service, and it seems we fell short in this instance.Your comfort and satisfaction are very important to us, and we hope to have the opportunity to make things right.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par AlexP , Gestion de l’hôtel
Hi Gwen,Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable, and we’re always striving to improve. If there’s anything specific you think we could do to make your experience even better, please let us know. We hope to see you again soon!
