Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Knights Inn , Gestion de l’hôtel
Dear Shawn,Thank you for taking the time to give us a great review. We hope to see you again in the future.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Terrible Experience - Avoid This Motel!
We were left stranded by this motel after Hurricane Beryl. At 1:00 PM, we called to check for room availability. They promised us a room for my family and me, so we booked it within minutes. We called back immediately to confirm our reservation, and they assured us that we had a room and were all set.
However, when we arrived around 8:00 PM that night, the front desk lady informed us that our booking had been canceled, and they had neglected to call us. All other hotel and motel options within two hours of Houston were fully booked.
Terrible management and communication. No empathy. Save your money and stay elsewhere.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Allen,We sincerely apologize for any inconvenience you may have experienced. The reservations continued to come in after we had shut them off online, therefore we didn't have an available room for you to be put in. We will discuss proper hospitality with the entire team. Again, we are deeply apologetic for any inconveniences you may have experienced during this difficult time.Sincerely,Knights Inn
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Jessie,Thanks for taking the time to give us a review. We hope to see you again in the future.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
The property is very run down, inside and outside. There were huge bubbles in the ceiling, as if from a water leak. I was terrified they were going to burst. I got ready to go for a swim, walked around to find the pool and discovered it filled in with dirt. The entire area around the pool was surrounded by junker cars and other junk.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Charlie,We sincerely apologize for any inconveniences you may have experienced during this difficult time. This situation will be discussed with the proper parties and will be addressed. Again, we apologize for any inconveniences you may have experienced.Sincerely,Knights Inn
par un voyageur
Publié le 21 juin 2024 sur Expedia
It started there's a pool, even had a picture of a pool and there's no pool
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Llubia,We are deeply sorry to have disappointed you. Sadly, we did have to shut down the pool. We will discuss the pool being removed off of the platforms with the proper parties so this doesn't happen again.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Jason,Thank you so much for the awesome review. We are thrilled that we were able to help you out in a time of need. We hope to see you again in the future.
par un voyageur
Publié le 20 juin 2024 sur Expedia
The view
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Knights Inn , Gestion de l’hôtel
Dear Teverence,We really appreciate you taking the time to give us a good review. We are delighted to know that you enjoyed your stay here at the Knights Inn. We hope to see you again in the future.
par un voyageur
Publié le 19 juin 2024 sur Expedia
The owner of this hotel literally knocked on the door to our room and 1 second later used his key card to unlock our door and literally opened it claiming that he “thought the room was unoccupied”. I had just finished getting dressed minutes before he opened the door. We were shocked that he opened our door as if to come in until I shut the door on his face. He quickly disappeared so when we checked out, I asked the clerk to speak to him to complain and he would not come out to meet us. The place is a dump owned by an unprofessional coward of an owner. Absolutely disgusting and unsafe!!!!!
Commentaires de Gestion de l’hôtel
23 juin 2024 par Guest Relations, Gestion de l’hôtel
Dear Julia,We always appreciate hearing from our guests though we are very sorry to hear of any confusion over your room. While we can assure you our staff follows proper protocol when it comes to entering guests' accommodations, you can rest assured that your comments will be discussed with the proper parties. Thank you, and we wish you safe and happy travels ahead.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Comfortable, but seemed old-outlet in bathroom was very loose and sink didn’t drain well. A new coat of paint, new curtains and new couch would be nice. Only the bathroom outlet was easily available. Sink was cracked in 2 places and Handles on bedside table were broken. A few updates would really make a difference
Commentaires de Gestion de l’hôtel
30 mars 2024 par Knights Inn , Gestion de l’hôtel
Dear Su,We are delighted to know that you was comfortable during your stay, we strive for customer satisfaction. We will take note of your suggestions as they are always welcome. We hope to see you again in the future.
par un voyageur
Terrible
Publié le 29 mars 2024 sur HotelsMattress was old and sunk in. Door was halfway closed when locked. Curtain was falling apart. Air conditioner was broken had to have them fix it. The tub controls were disastroid
Commentaires de Gestion de l’hôtel
30 mars 2024 par Knights Inn , Gestion de l’hôtel
Dear Anna,We are saddened to hear that you didn't enjoy your stay. We have recently replaced all of the mattresses but we do apologize that one wasn't comfortable for you. I will discuss your concerns with the whole team and we will strive to do better in the future.
