Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautifully structured with care
Publié le 15 août 2024 sur HotelsI was very professional and friendly, answered questions and was always smiling and ready to do above and beyond the issue.
I will say the next time I will make sure my room faces the EAST the afternoon sun is intolerable for me it was so hot.
I inquired about the lighting. There are the (can't remember what it's called but it's the latest, greatest new lighting....but no....) I think the lighting looks art deco and nice BUT if you are laying in the bed to watch tv, it's like a spotlight on you, so it was that or lay in the dark. I chose the later.
I went to Applebee's for dinner the last night and met a couple who were there for the weekend and she LOVED her room and was happy except for the lighting. She agreed the lighting is nice, but it needed a lamp some kind of soft lighting for evening. She also chose to watch in the dark.
I was still very happy, I chalked it up to it's brand new, they are still getting the character set up.
The building looks great the rooms are great. I prefer to pull up to my door rather than go through an entry because it's an easy unload. There are rails in some areas that you will have to walk through or around to get to your door. I have to be able to pull up to door with no objects to conqer I over pack plus I have my work things (a lot of files tooooooo) AND my dog! I am also older so I need the door right there~ just a fyi for older, traveling saleswomen to request a no rail door. It adds character to the building & is nice.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tonya,Thank you for your detailed feedback and for highlighting the positive aspects of your stay. We are delighted to hear that you found our staff professional and friendly and that you enjoyed the overall look and feel of the building and rooms. We appreciate your comments on the lighting. We understand that the current lighting may not be ideal for all guests, especially for those who prefer softer lighting while watching TV. Your feedback about adding lamps or alternative lighting options will be considered as we continue to make improvements. We also note your preference for rooms where you can pull up directly to the door and your feedback regarding the rails. We aim to accommodate guests' needs and preferences, and we will take your suggestions into account to improve accessibility and convenience. Thank you for bringing these details to our attention. We hope to have the opportunity to welcome you back and provide an even better experience.
par un voyageur
Publié le 8 août 2024 sur Expedia
I was rushed a hassled they told me i had 3 people staying there because i had a visitor outside and they cancled my room key so i had to go to office then they tried to say there was smoke on room so i went n got a camera to record then they tried acting nicer
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lucas,I apologize for the distressing experience you encountered during your stay. It is concerning to hear about the issues with your room key and the situation regarding the smoke. We strive to ensure that all guests have a smooth and pleasant experience at our hotel. I appreciate you bringing this to our attention, and I will address these concerns with our team to prevent such issues in the future. We hope to serve you better next time.
par un voyageur
Publié le 2 août 2024 sur Expedia
The property was being remodeled and they were working on rooms. You not allow to gather outside even not being noisy but others was allow to gather until 3 am and nothing being said.
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dianna,I apologize for the inconvenience caused by the ongoing renovations and for the inconsistency in enforcing our policies regarding gatherings. We are working hard to improve our property and will address the situation with our staff to ensure all guests are treated fairly and that noise and gathering policies are enforced consistently. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
😁
Commentaires de Gestion de l’hôtel
1 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Melodie,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur de Pueblo West
Publié le 30 juill. 2024 sur Expedia
The property and room was nice but the customer service was lacking. When i checked in i let the staff know i would be checking out at check out time (11am) due to a 13 hour drive ahead of me. At 9 am housekeeping was knocking on the door so again i told them i was checking out at 11. Then at 10 am my 15 year old daughter and i witnessed a grown man (employee, possibly owner) peeping through the window, then knocked on the door asking if i was checking out.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Diahanna,Thank you for bringing this matter to our attention. While I am glad to hear that you found the property and room satisfactory, I am deeply concerned and sorry to hear about the issues you encountered with our customer service and the distressing incident with the staff member.The behaviour you described is entirely unacceptable and does not reflect our standards of conduct or respect for guest privacy. I will be conducting a thorough investigation into this matter to ensure that appropriate actions are taken to prevent any future occurrences.I also apologize for the inconvenience of housekeeping knocking on your door before the designated checkout time. We will reinforce our policies with the housekeeping staff to respect the checkout times communicated by our guests. Your feedback is crucial, and we take it very seriously. We hope you might give us another opportunity in the future to provide you with a much better experience.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dawn,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
A much more modern Motel 6!!
Publié le 29 juill. 2024 sur HotelsThey were in the middle of remodel but it was still a very pleasant stay. You can tell it will be very nice once the remodel is completed. Definitely worth the price. Give them a try!!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kristal,Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay despite the ongoing remodel. We appreciate your understanding and patience during this time. We are excited about the improvements and are confident that once the remodel is completed, our facilities will be even more enjoyable. Your encouraging words mean a lot to us, and we are glad you found the stay worth the price. We look forward to welcoming you back in the future to experience the completed renovations.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
We absolutely loved how clean and refreshing the rooms and entire aura of the stay was the addition of the crickets in our rooms was amazing. They serenaded us to sleep every night into a blissful slumber.. pool was clean.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Josiah,Thank you for your wonderful feedback! We are delighted to hear you enjoyed the cleanliness and refreshing atmosphere of your stay, as well as the serene experience with the crickets. It’s great to know the pool was also clean. We look forward to welcoming you back for another blissful stay!
par un voyageur
Publié le 27 juill. 2024 sur Hotels
No coffee in the room ,no ice
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Andrew,Thank you for your 8-star rating. However, we apologize for the inconvenience of not having coffee and ice available in your room. We will review these amenities and make improvements where needed. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope your next visit will be even more pleasant than the previous one.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
