Note fondée sur 582 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Raul,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi August,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lucy,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Barbara,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jean,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
The staff was very attentive. The quality of the room was excellent for the value. The ac was cold and the room was clean.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kristina,Thank you for your kind words and 10-star rating! We are thrilled to hear that you found the staff attentive, the room quality excellent for the value, and enjoyed the cold AC and clean room. We appreciate your feedback and look forward to welcoming you back in the future!
par un voyageur de Kerrville
Publié le 2 sept. 2024 sur Expedia
The renovations look very nice! It has a fresh clean feel.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amber,Thank you for your positive feedback! We are delighted to hear that you like the renovations and that the updated look has given the hotel a fresh, clean feel. We hope your stay was as enjoyable as the new improvements. We look forward to welcoming you back soon!
par un voyageur de Gum Spring
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 27 août 2024 sur Expedia
This is the absolute worst experience I've ever had at a hotel. The women at the counter COULD NOT speak English. I spent almost an hour trying to check in before finally just leaving and getting another hotel. NEVER seen anything like this before, or even heard of it.
Commentaires de Gestion de l’hôtel
28 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joseph,I am deeply sorry to hear about the difficulty you faced during check-in. This is certainly not the level of service we strive to provide. We will address the language barrier issue with our team to ensure clearer communication in the future. Your experience is important to us, and we regret that we missed the mark during your stay. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
