Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Mike, Thank you for your kind rating! We are glad you had such a positive experience during your time at Comfort Inn & Suites, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,General Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Room was exceptionally clean. Convenient location, breakfast area was stocked well - however, construction workers were staying there and would completely wipe out thefresh food and take it in their lunch boxes... staff ahould have prevented this in irder for other guests to also enjoy.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ginelle, We appreciate you choosing us and leaving your comments. Please accept our apologies for the incident at the dining area and the frustration you experienced. We have spoken with our team members and taken steps to ensure this will not be repeated. Thank you for your patience in this matter, and also for mentioning how much you enjoyed our accommodations, location, and breakfast area. We hope that you will revisit the next time your travels bring you our way.Sincerely,General Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Clean, comfortable bed. Ok, those egg things were gross to look at. If you’re going to have eggs, please do better. Unfriendly night desk person. Everyone else was nice.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kathy,We are delighted to read that you enjoyed your overall stay and our spotless and relaxing accommodations. However, we are sorry for the concerns you had with one of our associates. We will address your comments appropriately and are grateful for your patience. We have taken additional note of your suggestions as we are always looking for ways to enhance our guest satisfaction. Thank you for choosing Comfort Inn & Suites and for your kind rating; we hope to see you again soon.Best Regards,Selina Budro,General Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
I paid more than usual for my budget, but it was worth it. It is a very short drive and you are in Pisgah Park, then after a short trip you can get right on the Blue Ridge Parkway.
The breakfast was good, rooms clean, and the beds were comfortable.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Milo, Thank you for the outstanding review of your stay at Comfort Inn & Suites. It was a pleasure to read that you thoroughly enjoyed our location was convenient for your plans combined with our immaculate and relaxing accommodations. We also appreciate you mentioning that you were able to start your day off right with our complimentary breakfast. We hope to be your first choice every time you visit our area. Thank you again.Sincerely,General Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
This is the second time that Hotels.com has changed the dates of my reservation while making the reservation. In this case it made the change one month and one day in advance of the actual dates. When I contacted Hotels.com after noticing my card was charged they directed me to the hotel. When I talked to the manager about the situation she was rude and hung up on me after I was polite and trying to understand her hostility. I was charged fully for both rooms that were reserved on the wrong day. I even rebooked for the proper day to show that I was intent on staying here. The manager didn’t care and like I said, was rude and hung up on me and would not take my call backs, making the front desk clerk lie that she was out of the hotel. I am cancelling my second dates, the dates I actually booked before Hotels.com switched them. Neither party would take responsibility or be reasonable about the problem I’ve had booking twice now. Totally unacceptable and poor business practices.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael, Thank you for taking the time to share your review. We regret the inconvenience you had concerning the modification of your reservation. We are also sorry for the lack of communication from us. We want every guest to know how valued they are; therefore, we are disappointed this was not your experience. Your feedback and patience are much appreciated. We appreciate you for bringing this to our attention; we are grateful for your time and consideration.Sincerely,General Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
The first room we were given was by the noisy ice machine but they changed it for us
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Anne, We apologize for any inconvenience caused due to the concern you had in your initial room; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. Thank you for choosing Comfort Inn & Suites and for your kind rating; we hope you will stay with us again the next time you are in our area.Sincerely,General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Dear James, Thank you for choosing to stay with us and leaving your rating. We're delighted to know that you had a great experience here at Comfort Inn & Suites. We look forward to welcoming you back on your next visit.Sincerely,General Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Darrell, We are thrilled you had an excellent stay at Comfort Inn & Suites, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,General Manager
par un voyageur de Fuquay Varina
Publié le 12 août 2024 sur Expedia
Room was very clean. Custodial staff very friendly
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Lane, It is our pleasure to know that your experience at the Comfort Inn & Suites was memorable. We are glad you liked our well-maintained accommodations and appreciated our hospitable staff. Thank you for the great rating. We look forward to welcoming you back again soon.Sincerely,General Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Clean. Shower was very nic3. Bed was comfortable.
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Mark, Thank you for being our guest at Comfort Inn & Suites and sharing your experience. We are delighted to know you were pleased with our well-maintained property, excellent shower, and relaxing beds. It was a pleasure to host you, and we look forward to your return visit. Sincerely,General Manager
