Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
La propreté de la chambre laissait à désirée,pas de savon ni de shampoing et le drain du bain était bouché et la propreté dans les escaliers pas terrible.
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marc,We are truly sorry to hear about the issues with cleanliness and missing amenities. This isn’t the experience we strive for, and your feedback is important to us. We are addressing these concerns immediately to ensure improvements. We hope to offer a much better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Not good.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Malpropre. Service inadéquat. Manque de serviette.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mélanie,We're sorry to hear about the cleanliness issues, inadequate service, and lack of towels you experienced. Your comments are important to us, and we will address these concerns to improve our service. We hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Hôtel moyen propre juste ce qu’il faut déjeuner pas toster pas pai pas bagel café et muffin à réchauffer 😡
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize if the breakfast options did not meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to improve our offerings. If there's anything specific you'd like us to address or if you have any suggestions for improvement, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 28 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dominique,Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any aspects of your stay that did not meet your expectations. If there are specific areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely,Hotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Cafetière vide les 2 matins, comptoir sale. Items restreints pour le petit déjeuner. Pas de sandwich aux œufs le premier matin. Le personnel était occupé sur leur cellulaire plutôt que de s’occuper de s’occuper des items manquants. La télé ne voulait plus éteindre. Problème avec la carte magnétique de la chambre.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bruno,We apologize for the various inconveniences you encountered during your stay. It's disappointing to hear about the issues with the coffee maker, cleanliness, limited breakfast items, and problems with the TV and room key. We take your feedback seriously, and we will address these issues with our team to ensure improvements are made. Providing a seamless and enjoyable experience for our guests is our priority, and we apologize for falling short during your stay. We hope to have the opportunity to make amends and provide a more positive experience in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2023 sur Expedia
tout
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Martin,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager
par un voyageur
Publié le 6 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2023 sur Expedia
Serviettes sales, tringle de rideau de douche tenant en équilibre, store de la chambre cassé
Commentaires de Gestion de l’hôtel
20 août 2023 par Hotel Manager, Gestion de l’hôtel
Dear Customer,Thank you for sharing your comments with us. We sincerely apologize for the inconveniences you encountered during your stay.We take your concerns seriously and are actively working to resolve the issues you have reported. Your experience does not reflect our usual standards and we are determined to improve these aspects.We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with a much better experience.Sincerely,Hotel Manager
