Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice place to stay
Publié le 2 sept. 2024 sur HomeAwayThe place is better than expected based on recent reviews. It does look like the pictures. The front door code does not work like others have said. It does need a good deep clean. Beds are ok but old. They didn’t have any propane for the grill but they fixed it when I called. One bummer is the main kitchen area doesn’t have a couch/area to relax without being at the table or bar area.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Shannon, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
par un voyageur
Brain Head
Publié le 20 juin 2024 sur HomeAwayWe love visiting Brian Head. This cabin was not what was expected from the listing. It has been run down and was not clean like I would expect. Blinds and other surfaces were caked in dust. The couch in the basement is not usable due to all the cushions having springs poking out of them. The carpets and tile need to be cleaned. The walls need to be cleaned and patched. There was also a bandaid in one of the showers and a bed.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local operations manager and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
First trip to Brianhead
Publié le 12 mars 2024 sur HomeAwayThis home made our first trip to Brianhead amazing. The home was spacious and well maintained. The views were amazing as well. Made great memories that will last a lifetime.
par un voyageur
Great location and view, but you are on your own
Publié le 11 févr. 2024 sur HomeAwayProperty management sucks !!
We rented the place during thanksgiving break. Beautiful place and view. There was active snow the whole time we were there. The driveway where we were supposed to park our cars goes a bit downhill, and was covered in snow and it was actively snowing most of the time we were there. The main streets were cleaned by city’s snow ploughing vehicles a few times throughout the day , but we are not supposed to park on street. We were left with no equipment to help remove the snow from the driveway to move our cars and property management was little to no help. The do pick up the call, but the local agent never responded or visited us even after calling multiple times.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate your compliments on the beautiful place and view. We apologize for any personal touch you found lacking. We value the opinions of our guests, and the local staff has been informed of this. They will assess and make any necessary updates to the home for the benefit of future guests. Thank you for your stay, and we hope to host you again soon.
par un voyageur
new year
Publié le 11 janv. 2024 sur HomeAwaycabin was nice great view and location. both ca
off makers leaked on counter and tv s didn't work management was no help we had to wait an hour to get in we were given bad door codes
Commentaires de Gestion de l’hôtel
16 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, we're pleased that you thought our home was nice and that its location served you well! That said, we're sorry for the unexpected delay in getting you checked in. We hope that after you accessed the home, the remainder of your trip unfolded with ease. Additionally, we're sorry that the coffee maker leaked and our local manager assured us that it has been replaced. To clarify, the TVs are working but cable is not a listed amenity and we apologize for any disappointment this caused your party. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur de Owasso
Beautiful view!
Publié le 18 juill. 2023 sur HomeAwayThe house was great! My only complaint was that we stayed there mid July and it got HOT inside. We had all the windows open and fans on, but we just could not keep it cool inside. It was about 80 outside, so I think it’s just unseasonably warm. The whole place could use a little TLC, but it was very clean when we checked in and the checkin and checkout were very simple and straightforward. We would stay again for sure!
par un voyageur
Decent house, terrible management
Publié le 29 mars 2023 sur HomeAwayThe house was much cleaner than we expected after the other recent reviews. Still had very dusty blinds (even though reviews have called them out as needing to be cleaned). Throw rugs are worn and dirty. All the cabinets everywhere (kitchen and baths) need organization, as there is so much crap everywhere.
When we arrived, the drive hadn’t been plowed. I don’t mean it just hadn’t been plowed that day - I mean it hadn’t been plowed in that it was 3’+ deep of snow. We called Vacasa and they were non responsive or helpful so we called (and paid for) a private plow and had to wait two hours until it could be plowed. We then had to call Vacasa numerous times to get them to reimburse for the plow.
We had a ton of snow while we were there and yet they never proactively scheduled a plow. So we got snowed into the cabin 5 days later. We have a huge lifted 4x4 truck and had to shovel snow and work for two hours to get out of the driveway to get to our kids ski lessons.
The property could be a great rental but management simply isn’t good at their job.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us, Rachel. We are sorry to hear that the house did not meet your expectations. We sincerely apologize for the problems you had with cleanliness. Your concerns have been relayed to our local team, and they will make sure that the house receives extra attention between reservations. We value your feedback as a way to make improvements and will be sure to follow up with the appropriate parties regarding your experience. We hope that the compensation provided shows our willingness to make matters right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Beautiful views
Publié le 24 févr. 2023 sur HomeAwayThe house was great and had beautiful views, great layout. We did have some issues though. There was a missing coffee pot which we notified staff of and was replaced the next day. The bigger issue was that we reported a gas smell from downstairs which never got resolved or serviced. Never had anyone visit even after multiple contacts. There was also a lack of hot water. There was only enough for 3 people to take a shower which is challenging if the house holds up to 12 people. Lastly, the driveway was not salted or groomed and made it difficult to park the 4 cars noted in the listing. The house was clean and had a great layout and views, but service was not great.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Dirty House - Don't stay here
Publié le 21 févr. 2023 sur HomeAwayThe only positive thing i can say about this place was the view.
The house was dirty and grimy, the dishwasher was broken and smelled like an animal was dead inside, no coffee pot, dirty oven, dirty kitchen, dusty blinds all of it was dirty. I notified the property manager upon our arrival and advised them of all of our issues, they kept saying that they were working on it. The property management company offered to have someone clean the home and bring us a coffee pot on night one, they never sent anyone to do either. Mind you we were there for 4 days and 3 nights they had plenty of time to at least try and rectify the situation, but they did nothing at all but say they were working on it for us. Don't waste your hard-earned money renting from this home that's being managed by VACASA.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Lucy, we regret to hear that your time with us was less than satisfactory. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. Additionally, we sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We hope to have the opportunity to truly impress you in the future.
par un voyageur
Cozy cabin get away!
Publié le 23 janv. 2023 sur HomeAwayThis cabin made a wonderful place for our family to gather for some winter fun. This cabin is very close to the resort and lifts which makes it convenient to go grab some hot chocolate and warm up. The cabin has beautiful features and with three floors, there’s plenty of space for family to spread out. The kitchen is beautiful and well stocked although the dishwasher wasn’t functional during our stay. While there, the temperatures dropped below zero but in most parts of the cabin it was warm and cozy. Unfortunately though, the downstairs floor where the kids were supposed to sleep was not warm enough despite electric heaters that were provided. We also couldn’t give 5 stars for a cleanliness rating as some deep cleaning is required. All in all, our family was very comfortable and we’d stay here again. One note to add for planning purposes, because of the recent and abundant snowfall and the property incline, there wasn’t 4 parking spaces as advertised. There was only a narrow driveway where we could fit two trucks in single file. One of the family members had to leave their vehicle down the hill. On the upside, there was plenty of fresh snow to play in.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback, Pennie! It's great to know that you enjoyed your stay with us. Our sincerest apologies for the inconvenience caused by the dishwasher that's not functioning, the insufficient heating downstairs, and the snow-filled parking space. It is always our goal for our guests to be able to use everything the home has to offer, and our housekeeping staff does its best to clear the snow from common areas but occasionally runs out of time. We will be sure to follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment and satisfaction of our future guests. We hope to have the opportunity to better impress you in the future!
