Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
worst experience I've ever had as far a commuting with Viscasa!!!!!!!!
Publié le 13 oct. 2024 sur HomeAwayno more viscasa so no more Vrbo!!!!!!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local operations manager and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Nice property but disappointing
Publié le 19 avr. 2024 sur HomeAwayThe location and property are very nice. Cleanliness on arrival was disappointing. The entry way had dirt and dog hair on the floor and carpet. The vacuum that we used to try to vacuum the entry way had dog hair on the brushes that we had to remove. The stove fan hood had grease all over it. The house smelled of grease. The gas grill had no propane and it looked like it didn't work at all. There was grease thrown off the deck that we stepped in. The dishwasher wouldn't stay closed. Some of the dishes were put away dirty. When we tried to wash some clothes and towels, everything that used to be white turned orange.
Commentaires de Gestion de l’hôtel
4 mai 2024 par VrboOwner, Gestion de l’hôtel
We are disappointed to read that your recent experience was not satisfactory. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Quiet and peaceful
Publié le 20 oct. 2023 sur HomeAwayMost enjoyable setting with waterfront views of fall foliage and local wildlife.
par un voyageur
Moose Magic
Publié le 11 sept. 2023 sur HomeAwayMy husband and I had that best time, beautiful spot, easy access in and out of the water for our kayaks. House was super comfortable, cozy watching football and the beds were great. Kitchen was easy to use and super clean! Cant wait to book again for next year ❤️
par un voyageur
MOOSE POND rental, Bridgton, Maine
Publié le 31 août 2023 sur HomeAwayThe home was clean and well appointed. Quiet and relaxing. Two complaints: (1) The driveway entrance has a VERY LARGE AND DEEP water-filled depression, spans the entire driveway. Needs to be filled with gravel! (2) The location is an hour drive from the coast - too far for our interests. Finally a complaint about Maine restaurants in general ... If you want to eat out in a sit-down restaurant on Monday or Tuesday especially and also Wednesday evenings for some, FORGET IT! They're ALL CLOSED - and that includes during PEAK TOURIST SEASON! A truly strange business plan for a state that claims to receive +50% of it's annual income from tourism!
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Robert, thank you for staying with us! We are so glad you love our home! We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
par un voyageur
Family of 4 fishing vacay
Publié le 18 août 2023 sur HomeAwayThe house, location & lake, were amazing! Perfect for our family. The master bedroom with the balcony was beautiful! I did find it being offered by "Vacasa" difficult. Communication was not as smooth as we've had in the past with Vrbo.
Commentaires de Gestion de l’hôtel
2 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Deb, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur de Boxborough, MA
Relaxing House on the Lake
Publié le 30 juill. 2023 sur HomeAwayWe had a very relaxing and comfortable stay on Moose Pond. The highlight of this home was the covered deck overlooking the lake. It’s situated on the quiet end of the lake, great for kayaking or canoeing, birdwatching and fishing. The kitchen was well stocked although the dishwasher needed some repair. The beds were very comfortable. It is an older home with wood paneling so was dark inside, could use better lighting and there were a number of small repairs that needed maintenance but nothing serious to affect our stay. Generally, it was a very comfortable stay and beautiful location. I would recommend staying here.
Commentaires de Gestion de l’hôtel
15 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Maine Xamp
Publié le 6 juin 2023 sur HomeAwayHello,
I was expecting a Maine camp and that is what this was.
However,
The housekeeping and supplies were very poor.
No garbage bags, barely any detergent for dishwasher and washer and nothing to wash dishes with.
Garbage outside not picked up in a long time and litter and broken glass in the yard, which I cleaned.
Not vacuumed and cushions quite dirty.
I expected rustic, but clean rustic.
Your management is not doing well here.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Victoria and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local operations manager strives to provide every one of our guests with the best vacation possible and we are so sorry that there are lapses during your stay. Please be advised that we stock them in the kitchen drawers, cabinets of the home. We look forward to hosting you for a great stay in the future.
par un voyageur de Southwick, MA
Boys Week Long Getaway
Publié le 30 mai 2023 sur HomeAwayEverything about this place was awesome. Would love to come back again.
par un voyageur
Great stay at a amazing lake house
Publié le 18 avr. 2023 sur HomeAwayVery good
