Note fondée sur 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2021 sur Hotels
Had no choice but to book a room on the first floor that was meant for people who need "assistance". Room had zero charm at all and I felt like I was in a hospital especially in the bathroom.
On top of that it was full of golfers who made a lot of noise.
Anyways, bad stay overall. I know I should not be suprised as I booked this type of room but still...
Commentaires de Gestion de l’hôtel
19 sept. 2021 par Emma S, Gestion de l’hôtel
Thank you for your feedback, I am sorry to hear you felt your room wasn't what you expected and that we weren't made aware of this to try and make things right for you prior to your departure.
I hope we can welcome you back in the future.
par un voyageur
Nice hotel
Publié le 17 janv. 2020 sur HotelsNice hotel and exceptional service
par laurent de pusignan
Hotel très confortable - Attention au service
Publié le 18 juill. 2013 sur HotelsService lent le soir (il y avait un grand groupe en même temps que nous). Erreur d'imputation de consommations de bar sur ma chambre. Donc très bien pour dormir et travailler (très bon wifi) et prendre le petit déjeuner, qui est énorme.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Mayra Hotchin, Front of House Manager, Gestion de l’hôtel
Dear Caroline,Thank you for your feedback! I'm glad to hear that you found the experience positive overall.We are looking forward to welcoming you back.Kind Regards
par un voyageur
Publié le 7 oct. 2024 sur Expedia
A very long walk from reception to my room. Difficult for a guest with mobility issues.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mayra Hotchin, Front of house Manager, Gestion de l’hôtel
Dear Norman,Thank you very much for your 5/5 rating! We are looking forward to welcoming you back to the hotelKind Regards,
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mayra Hotchin, Front of house Manager, Gestion de l’hôtel
Dear Andrew,Thank you for your wonderful score! We are glad you had a good stay with us.Kind Regards,
par un voyageur
Publié le 2 oct. 2024 sur Hotels
No toilet roll in the bathroom and soap dispensers didn’t work, not great when you’re already in the shower.
No TV remote control, other than that great…….
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Mayra Hotchin, Front of house Manager, Gestion de l’hôtel
Dear Robert,Thank you for sharing your feedback with us. While we're pleased to hear that most aspects of your stay were great, we sincerely apologise for the issues you encountered. The absence of toilet roll, malfunctioning soap dispensers, and the missing TV remote are certainly not reflective of the standards we strive to maintain.We understand how inconvenient these oversights must have been, and we will address them immediately with our housekeeping and maintenance teams to ensure they do not happen again.We appreciate your understanding and hope to have the opportunity to provide you with a flawless experience on your next visit.Kind Regards,Mayra HotchinFront of House Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jamie, Gestion de l’hôtel
Thank you Gary
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Jamie, Gestion de l’hôtel
Thank you Jonathan
par un voyageur
A decent stay but spoilt by inaccurate photos
Publié le 23 sept. 2024 sur HotelsWe had a problem with room type as the photos on Hotels.com website did not match the actual rooms at the hotel.
We specifically booked a room via Hotels.com which was supposed to have a shower cubical and NOT an over-bath shower according to the room photos given on the website.
The hotel staff tried very hard to resolve this, but the hotel was extremely full, so we had to have an 'accessibility' room which was okay but was a Standard, not a Deluxe as booked.
Forest Pines (Q Hotels) did give us a bar credit for the difference in cost which was gratefully received.
Other than this room-type issue, which was not the fault of Forest Pines, all staff were extremely welcoming and helpful throughout our stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Mayra Hotchin, Front of House Manager, Gestion de l’hôtel
Dear Richard,Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the room type discrepancy due to the booking information on Hotels.com. While this issue was outside our direct control, we understand how important it is for guests to receive exactly what they expect upon arrival. We're pleased to hear that our team did their best to address the situation and that the bar credit was appreciated.We are glad that, aside from this, you found our staff to be welcoming and helpful throughout your stay. Your feedback is important, and we will continue to work closely with our third-party partners to prevent similar misunderstandings in the future.Thank you again for your understanding, and we hope to welcome you back soon for an even more enjoyable experienceKind Regards,
