Note fondée sur 1 043 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2024 par The Brighton Hotel Team, Gestion de l’hôtel
Dear Anonymous,Thank you for the great review of our hotel! We love to receive feedback like this as our teams work very hard to ensure that all out guests have comfortable and enjoyable stay with us. I will ensure that your review is shared with the management team as well the staff. We hope to welcome you back very soon. With kind regards Fiona Duty Manager
par un voyageur
Ideal pour un court séjour
Publié le 25 oct. 2023 sur HotelsUn hôtel très bien situé pres de la gare pour une étape professionnelle rapide.
Chambre un peu petite et mais literie tres confortable. La salle de bain mériterait d'être plus pratique.
Petit déjeuner varié et de qualité.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par The Brighton Hotel Team, Gestion de l’hôtel
Dear EtienneThank you for the great review of our hotel! It's feedback like this that we love to receive as our team works hard to ensure that our guests have a memorable stay with us.We are so pleased that you enjoyed your stay and hope to see you again very soon.With kind regardsThe Leonardo Hotel Brighton Team
par un voyageur
Bon hotel bien situé
Publié le 30 janv. 2023 sur HotelsTres chouette hotel situé a côte de la gare de Brighton , a deux pas de north lane. Bien situé car tout est accessible a pied. Le personnel est tres agreable et le petit dej copieux, avec tout ce qu'il faut. Seul petits bemols ( pour moi), le comfort des lits ( encore un matelas a ressort, peu confortable par rapport a ce qui se fait aujourd'hui) et une salle de bain vieillissante.
Commentaires de Gestion de l’hôtel
31 janv. 2023 par Customer Experience Team., Gestion de l’hôtel
Hello VirginieThank you for leaving a review and for your stay.I am so pleased to read that you found our location perfect. Our location is amazing and only a short walk into the center of Brighton. Also, our location provides our guests with public transport such as bus and train station, both of these being within walking distance from our hotel. I am very happy that you found the breakfast to be very impressive. We try to cater to all dietary needs of our guest in the most delicious way.We are really sorry to hear that the bed comfort was not to your liking. We work hard to ensure the consistent quality of all our rooms and if any of our guests find an issue of any kind and raise it with us, we are always happy to do everything possible to improve their stay.We are welcoming you to stay again with us at any Leonardo hotel. Best regards,
par un voyageur
Publié le 10 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2022 par Petrus Steil, Gestion de l’hôtel
Dear Elsia
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Petrus Steil
Duty Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ilenia Cilione , Gestion de l’hôtel
Dear Adrian, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilenia Cilione Duty Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ilenia Cilione , Gestion de l’hôtel
Dear James, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilenia Cilione Duty Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Right next to station. Helpful and happy staff. Nice decor. Lovely ammenities in executive room. Poor view across to other bedrooms. Pillow too hard for my liking. Food tasty, but took a while. Would definitely stay again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ilenia Cilione , Gestion de l’hôtel
Dear Katie, Thank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilenia Cilione Duty Manager
par un voyageur
Disappointing
Publié le 22 sept. 2024 sur Hotels- The air conditioning appeared to be faulty and made an unusual noise throughout the night as did the bathroom sink taps following use of them
- There was hair in the bath and on the bathroom floor
- The curtains did not close properly
- The TV signal kept failing intermittently
- There were unsightly stains on the carpet, possibly blood?
- The decor was in poor condition
- After parking, we were informed at the reception desk that we were entitled to a parking discount, but had not received prior notification of this.
We have stayed at other branches of this hotel and have always been very happy with our hotel experience. Sadly it was not the case on this occasion.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Ilenia Cilione , Gestion de l’hôtel
Dear Deborah, Thank you for sharing your feedback with us. I am so sorry to hear that you experienced some issues during your recent stay with us. I hope you had a chance to report them to our reception team or to the management team on duty as I know for fact, that we would have been eager to assist you or move you in a different room. Please rest assured that your feedback is important to us and we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. If you decide to give us another chance, please do not hesitate to contact me directly and I will personally take care of your reservation. Sincerely, Ilenia Cilione Duty Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Ilenia Cilione , Gestion de l’hôtel
Dear Martin, thank you for sharing your feedback with us! We are glad that you enjoyed your overall stay and hope to see you again very soon. Sincerely, Ilenia Cilione Duty Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Excellent location behind Brighton train station, so great for getting checked in and out at end of stay and easily walkable into main centre of Brighton city. Impressively grand open reception space and really friendly and helpful staff. Super clean and well-organised and keen to fix issues where they arose. View was out to the train station next door, so not pretty and kept the windows closed for train traffic noise, but not really an issue. Food in the restaurant was nicely presented city pub type menu.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Fiona Macintyre, Gestion de l’hôtel
Dear Iain, Thank you very much for your great review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back very soon. With kind regardsFiona MacintyreDuty Manager
