Note fondée sur 725 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
L’amabilité du personnel. Par contre je n’ai pas aimé le fait que l’offre était une chambre avec vue, alors que ce n’était pas le cas!
par un voyageur
Vraiment pas génial
Publié le 9 août 2023 sur HotelsHôtel plutôt bien situé et avec un parking. Le hall est super joli et le petit déjeuner très bon.
Par contre les chambres sont indignes du prix. Nous avions deux portes, une servant à rentrer /sortir et l’autre étant une porte coupe feu donnant sur un couloir … les couloirs sont datés et malgré les efforts les chambres ne sont pas mieux et vraiment contents de n’y avoir passé que une nuit. L’ascenseur est aussi plus que douteux.
Bref pas un mercure tél qu’on peut les connaître.
Ne mérite aucunement le prix payé.
Commentaires de Gestion de l’hôtel
15 août 2023 par Catherine, Gestion de l’hôtel
Merci beaucoup d'avoir pris le temps de nous faire part de votre séjour chez Mercure. Je suis vraiment désolé de lire que cela n'a pas été à la hauteur de vos attentes et veuillez accepter nos plus sincères excuses. La chambre a une 2ème sortie en raison de l'escalier principal qui monte tout le bâtiment et c'est pour la sécurité et l'évacuation d'urgence. Je comprends vos réflexions sur l'ascenseur.Cordialement
par un voyageur
Publié le 13 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Kelly - GM, Gestion de l’hôtel
Dear William,Thank you for your score and I am pleased that it reflects a good stay with us.Kind regardsKellyGeneral Manager
par un voyageur
Publié le 1 juin 2022 sur Hotels
par un voyageur
Publié le 31 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Barry, Gestion de l’hôtel
Dear Hubert
We very much appreciate your feedback regarding your stay at the Mercure Brighton Seafront Hotel.
It is always a pleasure to receive positive feedback
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Barry
par un voyageur
Publié le 20 sept. 2024 sur Hotels
It is a beautiful period property in a great location. But, it is very poorly maintained. Carpets are threadbare; my room smelt of damp or mould and I left the window open and went for a walk for a couple of hours to air it. Carpet in the bedroom had noticeable stains. Corridors were not well hoovered - there were feathers from pillows for instance and in more than one area. I was very dissapointed in the condition and it's a shame to let such a lovely building go downhill. I was so put off by the condition and therefore ambiance that I ate elsewhere. The location is excellent and so were the staff.
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Marianna Cappai Operations Manager, Gestion de l’hôtel
Dear Janetta,Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated the beautiful period property and the great location of our hotel.However, we apologize for any inconvenience caused by the poor maintenance of the property. We take the cleanliness and upkeep of our property very seriously, and we regret that we were not able to provide you with a comfortable and pleasant environment during your stay.We appreciate your feedback regarding the threadbare carpets, the damp or mold smell in your room, and the noticeable stains on the bedroom carpet. We will work to address these issues and ensure that our guests have a clean and well-maintained environment during their stay.We also apologize for the feathers in the corridors and for any inconvenience caused. We will work to ensure that our property is thoroughly cleaned and maintained.We appreciate your kind words about our staff and regret that the condition of the hotel put you off from dining with us.Thank you for choosing to stay with us. We hope that you will give us another opportunity to provide you with a better experience in the future.Kind RegardsMarianna Cappai
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Marianna Cappai Operations Manager, Gestion de l’hôtel
Dear Mikhail,Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations.We would appreciate it if you could provide us with more details about the issues you experienced during your stay, so we can investigate the matter and take appropriate action to ensure that our guests have a comfortable and pleasant experience at our hotel.We take guest feedback very seriously, and we are committed to providing our guests with exceptional service. We apologize for any inconvenience caused and we hope that you will give us another opportunity to provide you with a better experience in the future.Thank you for choosing to stay with us.Kind RegardsMarianna Cappai
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I had a fantastic stay at Mercure Brighton Seafront. The staff were absolutely amazing and couldn’t do enough for us – their friendly and attentive service really made our visit special. The hotel’s location is ideal, with the stunning beach just steps away. One minor downside was the condition of the carpets, which were stained and could use replacing, but it didn’t detract too much from the overall experience. For dining, we were thrilled to discover *The Gingerman* restaurant just around the corner – highly recommend it for an incredible meal!"
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Marianna Cappai Operations Manager, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a fantastic stay at Mercure Brighton Seafront.We are delighted to hear that you found our staff to be amazing and that their friendly and attentive service made your visit special. We take great pride in providing exceptional service to our guests, and we are happy to hear that our efforts have not gone unnoticed.We are pleased to hear that you found the hotel's location to be ideal, with the stunning beach just steps away. We are sorry to hear about the condition of the carpets, and we appreciate your feedback. We will work to address this issue and ensure that our guests have a clean and comfortable environment during their stay.We are thrilled to hear that you enjoyed dining at The Gingerman restaurant just around the corner. Thank you for recommending it to other guests.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another wonderful experience.Kind Regards,Marianna Cappai
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Marianna Cappai Operations Manager, Gestion de l’hôtel
Dear Shazia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay and that you would rate us a 10/10.We appreciate your kind words and are delighted to hear that we were able to provide you with a comfortable and pleasant experience. We take great pride in providing exceptional service to our guests, and we are happy to hear that our efforts have not gone unnoticed.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another wonderful experience.Kind Regards,Marianna Cappai
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Relaxed vibe. Chilled staff
Beautiful lobby area
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Marianna Cappai Operations Manager, Gestion de l’hôtel
Dear Martin,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you appreciated the relaxed vibe of our hotel and that you found our staff to be chilled.We are delighted to hear that you found the lobby area to be beautiful. We take great pride in providing a welcoming and comfortable environment for our guests, and we are happy to hear that our efforts have not gone unnoticed.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another wonderful experience.Kind Regards,Marianna Cappai
