Note fondée sur 98 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,3 Service et personnel
2,2 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2020 sur Expedia
par un voyageur
Publié le 4 févr. 2023 sur Expedia
par un voyageur
Publié le 31 janv. 2023 sur Expedia
It felt like a drug front. No one was there when we arrived to check in. The structure of the building itself felt incredibly unsafe. I honestly considered sleeping in the truck rather than sleeping on the questionable bed. I slept in a sleeping bag and brought my own pillow. The tv did not work. There was an extension cord from somewhere else plugging in the lamps for the only light in the room. You had to unplug the lights to charge your phone because none of the outlets worked.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par Guest Relations, Gestion de l’hôtel
Dear Robert,Your feedback is greatly appreciated as we are continuously working on improving based on our valued guests' feedback. However, the experience you described is not indicative of the quality we strive to provide. Rest assured, your comments will be reviewed in detail to ensure our accommodations and service are of the highest quality. Thank you for reaching out, and we hope you will consider returning for a more enjoyable visit we know we can deliver.
par un voyageur
No one bothered to check me in
Publié le 3 janv. 2023 sur HotelsNo one was around to check me in. I arrived at 140 am but I still should have been checked in.
Commentaires de Gestion de l’hôtel
7 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Maharaj,What you have shared is quite surprising and is in no way reflective of our standards. Please accept our sincere apologies. We will look into this further and ensure it does not happen again. The next time you're in Brinkley, allow us to welcome you so we can show you just how great staying with us can be.
par un voyageur
Too cheap to function
Publié le 29 nov. 2022 sur HotelsThey dont answer the phone. The lobby was locked until 1 hour 20 minutes after advertised check in time. The lobby was locked at checkout. They charge you if you check out late, despite lobby being locked.Too cheap to function.
par un voyageur
Publié le 28 nov. 2022 sur Expedia
Cheap price. Receptionist showed up only 5 minutes after my call. Horrible smell of smoke. Corroded fixtures. Only three working channels on the TV. Very old. Everything I took into the room smelled like smoke for the next three days.
Commentaires de Gestion de l’hôtel
3 déc. 2022 par General Manager, Gestion de l’hôtel
Dear Donald,We're sorry to hear that you didn't have a great time with us. Our housekeeping team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again later down the road.
par un voyageur
Publié le 22 nov. 2022 sur Expedia
No the property is fine it the site we got the room on Expedia it like rush us We felt uncomfortable rushed so u can make the internet site a little user friendly and maybe comp us a 3night stay would be totally recommended for this experience.
Commentaires de Gestion de l’hôtel
28 nov. 2022 par Guest Relations, Gestion de l’hôtel
Dear Roger,Though we are pleased to hear that you enjoyed our property overall, we regret to hear that you felt rushed in any form. Thank you for sharing your thoughts, and please don't hesitate to count on us in the future if you need a comfortable, relaxing stay.
par un voyageur
Bed bugs
Publié le 1 nov. 2022 sur HotelsBed bugs.
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Guest Relations, Gestion de l’hôtel
Dear Christopher,It's unfortunate to hear about the experience you described. Our pest control team will be sure to look into all your comments as soon as possible and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.
par un voyageur
Publié le 31 oct. 2022 sur Hotels
The bed had bed bugs and the service was horrible
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Guest Relations, Gestion de l’hôtel
Dear Heaven,We're sorry to hear that you didn't have a great time with us, and we apologize for any unwanted pests during your visit. Our pest control team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.
par un voyageur
Not pleased
Publié le 8 oct. 2022 sur HotelsRoaches in room, door would not double lock.front desk agent nice.
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Guest Relations, Gestion de l’hôtel
Dear Daniel,We're sorry to hear that our accommodations and amenities failed to impress you during your visit. Our pest control team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.
