Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stradbroke stay
Publié le 22 sept. 2024 sur HomeAwayVery happy with the stay.
par un voyageur
Point Lookout
Publié le 18 sept. 2024 sur HomeAwayThe views are amazing from the rear deck and roof top viewing area
Open plan living with loads of space for family & friends on both levels
Easy check in and departure
Quiet neighbourhood
par un voyageur
Top views, comfort and space
Publié le 7 juill. 2024 sur HomeAwayMy husband and I had a lovely, relaxing stay at Cylinder Palms and we both highly recommend it for couples or families as the house has two floors. It is beautifully located and an easy walk to the beach. It was also great to be able to take our dog.
par un voyageur
Cleanliness
Publié le 6 juin 2024 sur HomeAwayIt’s good location only a bit issues with cleanliness in the bedroom (sheet etc..) but overall it’s good.
par un voyageur
Needs work
Publié le 16 août 2023 sur HomeAwayA great house in great location but let down by poor maintenance and upkeep.BBq filthy,dirty oven and TV that didn't work etc etc. A very long list.
par un voyageur
Unkept and unloved house
Publié le 24 juill. 2023 sur HomeAwayThe condition of the property is atrocious, the barbecue, you couldn’t cook on it is so filthy I do have photographs
The stove is absolutely unusable grease everywhere, left the oven trays outside
the Rangehood has probably not been serviced in years. It’s very very greasy and it’s got mould in it. The towels are all tatted and threadbare on the edges. The TV was so old, I couldn’t cast to it, the fans we had to clean our self. They were absolutely filthy and the remote controls were taken away from them so the only light you had in the bedrooms were bedside lamps
It was such a pity because the island is absolutely beautiful so we spent most of our time away from the house
would never ever stay there again I would never ever get something through ray white again. Absolutely useless Colin Minton.
PS the downstairs TV didn’t work. I think the batteries probably gone in the remote control.
Commentaires de Gestion de l’hôtel
9 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Colin, I would firstly like to thank you for your feedback and the time on the phone to discuss your issues.
We are extremely disappointed to read your review and also disappointed that you did not call us during your stay to let us fix these things for you to make your stay much more enjoyable. As discussed, we would have sent a team of cleaners back to the property for you at a convenient time so not to disturb you, We would have also replaced any linen that you felt was not to standard (although all linen is checked prior to being supplied to the property and any not to standard is discarded)
As for the tv, we have passed on your expectation of the property to have a Smart TV to the owner who is going to get this updated this week.
I would again like to thank you for your feedback and do hope that you give us a go in the future and we look forward to hosting you if you do.
par un voyageur
Cylinder Palms
Publié le 12 nov. 2022 sur HomeAwayBeautiful location, great views, large spacious home, comfortable, great for a large group, can have a dog there. Needs some maintenance and a good spring clean. One door was jammed, ceiling fan in one room not working. Overall a great place, will be coming back.
par un voyageur
Family holiday
Publié le 6 févr. 2022 sur HomeAwayGreat location, wonderful relaxing holiday with the family
par un voyageur
Cylinder palms
Publié le 30 oct. 2021 sur HomeAwayGreat location. Had everything we needed. Would definitely stay here again.
par un voyageur
The house was great for a large group of people. Lots of space. Great location
Publié le 11 sept. 2021 sur HomeAwayIt was nice
