Ratings based on 12 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stradbroke stay
Posted Sep. 22, 2024 on HomeAwayVery happy with the stay.
by A traveller
Point Lookout
Posted Sep. 18, 2024 on HomeAwayThe views are amazing from the rear deck and roof top viewing area
Open plan living with loads of space for family & friends on both levels
Easy check in and departure
Quiet neighbourhood
by A traveller
Top views, comfort and space
Posted Jul. 7, 2024 on HomeAwayMy husband and I had a lovely, relaxing stay at Cylinder Palms and we both highly recommend it for couples or families as the house has two floors. It is beautifully located and an easy walk to the beach. It was also great to be able to take our dog.
by A traveller
Cleanliness
Posted Jun. 6, 2024 on HomeAwayIt’s good location only a bit issues with cleanliness in the bedroom (sheet etc..) but overall it’s good.
by A traveller
Needs work
Posted Aug. 16, 2023 on HomeAwayA great house in great location but let down by poor maintenance and upkeep.BBq filthy,dirty oven and TV that didn't work etc etc. A very long list.
by A traveller
Unkept and unloved house
Posted Jul. 24, 2023 on HomeAwayThe condition of the property is atrocious, the barbecue, you couldn’t cook on it is so filthy I do have photographs
The stove is absolutely unusable grease everywhere, left the oven trays outside
the Rangehood has probably not been serviced in years. It’s very very greasy and it’s got mould in it. The towels are all tatted and threadbare on the edges. The TV was so old, I couldn’t cast to it, the fans we had to clean our self. They were absolutely filthy and the remote controls were taken away from them so the only light you had in the bedrooms were bedside lamps
It was such a pity because the island is absolutely beautiful so we spent most of our time away from the house
would never ever stay there again I would never ever get something through ray white again. Absolutely useless Colin Minton.
PS the downstairs TV didn’t work. I think the batteries probably gone in the remote control.
Comment from Hotel Management
Aug. 9, 2023 by VrboOwner, Hotel Management
Hi Colin, I would firstly like to thank you for your feedback and the time on the phone to discuss your issues.
We are extremely disappointed to read your review and also disappointed that you did not call us during your stay to let us fix these things for you to make your stay much more enjoyable. As discussed, we would have sent a team of cleaners back to the property for you at a convenient time so not to disturb you, We would have also replaced any linen that you felt was not to standard (although all linen is checked prior to being supplied to the property and any not to standard is discarded)
As for the tv, we have passed on your expectation of the property to have a Smart TV to the owner who is going to get this updated this week.
I would again like to thank you for your feedback and do hope that you give us a go in the future and we look forward to hosting you if you do.
by A traveller
Cylinder Palms
Posted Nov. 12, 2022 on HomeAwayBeautiful location, great views, large spacious home, comfortable, great for a large group, can have a dog there. Needs some maintenance and a good spring clean. One door was jammed, ceiling fan in one room not working. Overall a great place, will be coming back.
by A traveller
Family holiday
Posted Feb. 6, 2022 on HomeAwayGreat location, wonderful relaxing holiday with the family
by A traveller
Cylinder palms
Posted Oct. 30, 2021 on HomeAwayGreat location. Had everything we needed. Would definitely stay here again.
by A traveller
The house was great for a large group of people. Lots of space. Great location
Posted Sep. 11, 2021 on HomeAwayIt was nice
