Note fondée sur 595 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Meilleur appartement à Brisbane
Publié le 12 janv. 2020 sur HotelsWow qu'elle belle place pour rester pendant notre visite à Brisbane. Propre, moderne et bien situé. Seul problème c'était qu un des deux ascenseurs était inopérant pour réparation. Nous étions tout près du centre touristique.
Commentaires de Gestion de l’hôtel
11 mai 2022 par Atlas Reception , Gestion de l’hôtel
Dear Guest,
Thank you for leaving us such a wonderful review.
We are delighted that you enjoyed your stay. Our team will be very happy to hear your feedback. We always endeavour to put guest service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day.
We thank you for choosing to stay with Arise Hotels & Apartments and look forward to welcoming you back soon.
Kind Regards,
Atlas Management
par un voyageur
Séjour brisbane
Publié le 14 janv. 2019 sur HotelsTrès bel appart et belle vue bien placé
Commentaires de Gestion de l’hôtel
14 janv. 2019 par Atlas, Gestion de l’hôtel
Thankyou for taking the time to review our property. We appreciate your feedback.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi,Thank you for the perfect 10 out of 10 rating! We’re delighted you had such a great experience with us. We look forward to welcoming you back soon!Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Jeongsu,Thank you so much for the 10 out of 10 rating! We’re thrilled to know you had such a positive experience and look forward to welcoming you back!Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Great stay for family of 4
Publié le 16 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
22 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Jini,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear you had a great stay with your family. We hope to welcome you all back again soon!Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
Great property in excellent location
Commentaires de Gestion de l’hôtel
22 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Santo,Thank you for your feedback! We’re glad you enjoyed the property and its excellent location. We hope to welcome you back again soon!Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Wotif
Upon arrival, we were greeted kindly which set our expectations to a high standard. However, as we were initially walking to our hotel room, we walked past a cleaner who was clearly unable to perform their duties effectively and was swearing. This behavior was quite confronting, especially for children who were also present in the elevator.
Throughout our stay, we felt generally uncomfortable due to the lack of cleanliness in the hotel room. The room was in a state of disrepair, with heavily damaged skirting boards, dirty walls, windows, and surfaces. Additionally, we were dismayed to find hair in the sheets and on the pillows, dried spillages on the bedside tables and dining table, and the floors appeared to have not been vacuumed or mopped in a considerable amount of time. (Please see attached images for examples)
The overall hygiene and upkeep of the room did not meet our expectations and significantly impacted our experience at your hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Simon Schlegel, Gestion de l’hôtel
Dear Lachlan Cannan,Greetings from Atlas Apartments and thank you for your valued feedback.I was sorry to hear of your experience and recent stay. I was surprised by the detail that you are now passing on, as during your stay you did not mention these details, even on times when we enquired as to how your stay was. Please rest assured that this is not our standard and we would have instantly corrected any and all issues you may have had with the cleanliness of the apartment. Please note that I will be using the feedback you have given as an example to my team as to how a stay can be turned to a negative when all we want to do is promote positive and welcoming stays – as you mentioned your Arrival experience was.Thank you again and I hope that we can welcome you back again soon.Kind Regards,Simon SchlegelGeneral Manager
par un voyageur
Publié le 7 août 2024 sur Wotif
Location relative to my conference venue.
Commentaires de Gestion de l’hôtel
12 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Kim,Thank you for your feedback! I’m glad the location was convenient for your conference venue. We hope to welcome you back on your next visit.Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Beautiful property but the beds are terrible. We had a 2 bedroom unit and i slept in the 2nd bedroom with the 2 twin beds joined together. The bed closest to the door is in desperate need of replacing! The mattress is extremely overused and has a massive dent in it, i had terrible sleep for the 4 nights we stayed. Please replace mattresses - maybe management should check out the beds in units that are available for short-term rentals...
Commentaires de Gestion de l’hôtel
6 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Fareen,Thank you for your feedback.We’re glad you enjoyed the property but regret the discomfort you experienced with the beds. We apologize for the inconvenience and appreciate you bringing this to our attention.We will inspect and replace the mattresses in the unit you stayed in to ensure a more comfortable experience for our guests.Thank you for your valuable input, and we hope to provide a better experience on your next visit.Kind Regards, Simon SchlegelGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Wotif
Simon, Bella and Aditi were sensational. Extremely friendly, helpful and a wealth of knowledge. Will definitely stay here again and certainly recommend this property.
Commentaires de Gestion de l’hôtel
6 août 2024 par Simon Schlegel, Gestion de l’hôtel
Hi Jayne,Thank you for your wonderful feedback!We’re delighted to hear that we made such a positive impression on you with our friendliness, helpfulness, and knowledge. We’ll be sure to pass along your kind words to them as well.We look forward to welcoming you back and appreciate your recommendation!Kind Regards, Simon SchlegelGeneral Manager
