Note fondée sur 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Gavin, Gestion de l’hôtel
Hi Loic,I'm truly sorry to hear that your experience fell far below your expectations. We take your feedback seriously and would like to understand more about the specific issues you encountered so that we can work to improve. If you're comfortable, please share any additional details or suggestions you may have. We value your input and hope to have the opportunity to provide a better experience in the future.Kind Regards,Gavin HockingGeneral Manager
par un voyageur
Publié le 4 août 2024 sur Wotif
Great little apartment. Good comfy beds. Fantastic city views. Walk everywhere. Only problem was that the streaming service on the tv was not too good. Kept crashing and freezing. Could be because the tv was an older model. Also a loose tile over the shower drain in the ensuite was a hazard, but they promised to fix it, and offered a change of room, but we were already nicely ensconced.
Commentaires de Gestion de l’hôtel
6 août 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Sean Jai,Thank you for your feedback!We’re delighted to hear that you enjoyed the apartment, comfy beds, and fantastic city views. We apologize for the issues with the TV streaming service and the loose tile in the ensuite. We appreciate your understanding and patience.We’re glad our team offered a room change and are addressing the tile issue promptly. Your feedback helps us improve, and we hope to provide an even better experience on your next stay.Kind Regards, Chris RinaudoGeneral Manager
par un voyageur
Publié le 3 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
12 août 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Craig,Thank you for your feedback. I'm sorry to hear your experience didn’t meet your expectations. If you have any specific concerns, please let us know so we can address them and improve. We hope to have the opportunity to provide a better experience in the future.Kind Regards, Chris RinaudoGeneral Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The 2-Bedroom option was great for our longer stay, which would have been very cramped in a traditional hotel room. The unit was modern and everything worked, however the dishwasher filter has likely never been cleaned and emitted a putrid smell. We had to just avoid opening the door. Also beware that unlike a regular hotel, there is no regular housekeeping. It was limited to once per week, and the hotel would not supply us with cleaning materials to keep it tidy on our own. We had to go purchase a cleaning spray and cloths, which seems silly for the price we paid to stay here. Otherwise, the people at reception were as helpful as they could be, and they did send the cleaner back to redo some things that we pointed out. The location is great - walking distance to the CBD, Coles market, and the Museum and Art Gallery, South Side, etc.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Warren,Thank you for your feedback. We’re glad you found the 2-bedroom option spacious and modern, and appreciated the location. I apologize for the issues with the dishwasher and the limited housekeeping service. We’ll address these concerns to improve our guest experience.Thank you for highlighting the helpfulness of our reception staff.Kind Regards,Chris RinaudoGeneral Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Good location and walking distance to the Southbank area and ferry. Also walking distance to the CBD. Clean apartment with all the required amenities. Only issue was the uncomfortable bed and pillows
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Amanda Finn, Gestion de l’hôtel
Hi Erika,Thank you for your feedback! We're glad you enjoyed the convenient location and found the apartment clean and well-equipped. I apologise for the discomfort you experienced with the bed and pillows. We will look into this to improve our guests' comfort.Amanda FinnFront Office Manager
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Our stay was excellent
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Natalia,Thank you for your feedback! We’re delighted to hear your stay was excellent.We look forward to welcoming you back!Kind Regards,Chris RinaudoGeneral Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Overall good stay
Walking distance to restaurants and shops,
Walking distance to the City Centre and the Gardens
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Dinos,Thank you for your feedback! We’re pleased to hear you had a good stay and found our location convenient for restaurants, shops, the City Centre, and the Gardens.We look forward to your next visit!Kind Regards,Chris RinaudoGeneral Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Brad,Thank you so much for the perfect score! We’re thrilled to hear you had a fantastic experience. Your satisfaction is our top priority, and we look forward to welcoming you back.Kind Regards,Chris RinaudoGeneral Manager
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Donna,Thank you for the perfect score! We're thrilled to hear you had an exceptional experience. We look forward to welcoming you back soon.Kind Regards,Chris RinaudoGeneral Manager
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Penelope,Thank you for your feedback and for giving us an 8 out of 10. We're pleased you had a good stay.Kind Regards,Chris RinaudoGeneral Manager
