Note fondée sur 514 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Gavin, Gestion de l’hôtel
Hi Loic,I'm truly sorry to hear that your experience fell far below your expectations. We take your feedback seriously and would like to understand more about the specific issues you encountered so that we can work to improve. If you're comfortable, please share any additional details or suggestions you may have. We value your input and hope to have the opportunity to provide a better experience in the future.Kind Regards,Gavin HockingGeneral Manager
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Amy,Thank you so much for your fantastic 10 out of 10 review! We’re thrilled to hear that you had such a positive experience during your stay. Our team works hard to provide exceptional service, and your kind words affirm our efforts. If there’s anything specific you enjoyed or suggestions you have, we’d love to hear them. We hope to welcome you back soon for another memorable stay!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Michelle,Thank you so much for your wonderful 10 out of 10 review! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words about our services and facilities truly motivate our team to continue delivering exceptional hospitality. We look forward to welcoming you back on your next visit and providing you with another memorable stay. Safe travels!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Michelle,Thank you so much for your wonderful 10 out of 10 review! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words about our services and facilities truly motivate our team to continue delivering exceptional hospitality. We look forward to welcoming you back on your next visit and providing you with another memorable stay. Safe travels!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
The room was too small, no chair to sit on, no dining table otherwise no issues.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Ahmed,Thank you for sharing your feedback. We're glad to hear that overall, you had no major issues during your stay. We apologize if the room layout did not meet your expectations regarding space and furniture. We offer various room types, and our team would be happy to assist you in selecting a room that better fits your preferences on your next visit. We value your input and will take it into account as we continuously work to improve our guest experience.
par un voyageur
Publié le 12 oct. 2024 sur Wotif
Close to West End and Southbank for diniing options.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Angela,Thank you for your kind review! We're thrilled to hear that you enjoyed our convenient location near West End and South Bank, offering great dining options. We hope you had the chance to explore and enjoy the local flavors. We look forward to welcoming you back on your next stay!
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Great property, great size and location
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Emma Kate,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the size and location of our property. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Very comfortable. Stunning views
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Beniamino,Thank you for your kind words! We're delighted to hear that you found your stay comfortable and enjoyed the stunning views. We hope to welcome you back soon!
par un voyageur
Publié le 7 oct. 2024 sur Wotif
Smelly fridge and uncomfortable beds.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Donna,Thank you for your feedback. We're sorry to hear about the issues with the fridge and beds. We'll address these concerns immediately to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to welcome you back for a better experience.
par un voyageur
Good central place to stay
Publié le 7 oct. 2024 sur HotelsNice central building to stay in, walking distance to restaurants and bars, bed was uncomfortable as were the pillows, and the bedroom definitely needs block out blinds or curtains...
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Chris Rinaudo, Gestion de l’hôtel
Hi Shane,Thank you for your feedback! We’re glad you enjoyed our central location and found it convenient for exploring nearby restaurants and bars. We apologize for the discomfort you experienced with the bed and pillows, as well as the need for better blackout options. Your comments will help us improve, and we hope to welcome you back for a more comfortable stay.
