Note fondée sur 302 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
15 août 2024 par Kind Regards Reservations, Gestion de l’hôtel
Thank you for taking the time to submit your review. We wish you a wonderful day.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Kind Regards Reservations, Gestion de l’hôtel
Dear Cameron. Thank you for taking the time to submit your feedback. We are delighted to see that you have rated us kindly. Have a wonderful day and we look forward to welcoming you again soon.
par un voyageur
Publié le 6 août 2024 sur Wotif
Red flag when I drove into the carpark. There was a guy setup at a table and chairs in the carport beer in one hand smoke in the other supervising? kids on scooters running around the car park.
Woken up 11.30 at night by one of the residents I think in the room above me singing nursery rhymes and other noises through an amplification.
I wouldn't recommend staying there
Commentaires de Gestion de l’hôtel
8 août 2024 par Reservations, Gestion de l’hôtel
Dear John, Thank you for taking the time to share your feedback. Regarding your observation of an individual in our driveway with smoke in one hand and a beer in the other, I would like to clarify that we are a fully licensed venue, which allows for the consumption of alcohol both indoors and outdoors on our premises. Additionally, this individual was located in the designated smoking area, which is in accordance with our policies.We are also pleased to hear that the children riding their bikes were being appropriately supervised by an adult. As you may know, singing nursery rhymes can be a helpful way to soothe children to sleep, which is a wonderful approach.Once again, thank you for taking the time to review our property.Kind regards, Reservations
par un voyageur
Publié le 10 juill. 2024 sur Wotif
Pros -Check In was fast and easy.
lots of parking
Room Is set out nice.
Room is aged but property is in a good loaction.
Cons-
Noted small cockroaches on the wall when first walked in so pest control needs attention.
Night time entry on a dark street and only visible sign was half lit.
Corridor/Hallway smelt like pet odors.
In my opinion if the the above items where rectified I would give it a better rating.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Kind Regards Reservations, Gestion de l’hôtel
Dear Jason. Thank you for taking the time to submit your feedback. We have recently just finished pest control a week ago. We are definitely on top of this situation. That is an excellent idea to have more lighting at the after hours entrance as our guests security is of the upmost importance. We do not have any pets in our hotel but maybe we need to have the hallways carpet cleaned, so thank you very much for bringing this to our attention. Have a wonderful day.
par un voyageur
Publié le 24 juin 2024 sur Hotels
It appears that currently this Hotel is being used to house families on a longer term basis. The children of said families are allowed to run freely through the premises at all hours. They ride bikes and roller skate down the halls, bang on the piano and generally annoy other guests with squealing, playing tag and other child activities. If we had known this we never would have stayed here. The front desk was asked a number of times what they would do about it, and the response was a shrug of the shoulders. Totally unhappy customers here, and I would never stay again no matter the handiness of the location. The price charged is ridiculous given the conditions/circumstances.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Reservations, Gestion de l’hôtel
Dear Robert,I am sorry to read your review and that the noise of the children were both irrritating as well as being loud. We can understand your disappointment. We thank you for being patience whilst our country navigates through this difficult cost of living period that we are in. We do house families until they find a rental. I have been away for 3 weeks therefore if I were here I would have put a stop to the childrens behaviour. I am both disappointed and sorry that you did not have a pleasant experience. We are working on controlling the noise level however we are also respectful to the families current condition as it is hard on them as well. Once again thank you for taking the time to submit your review and we would appreciate your compassion and empathy moving forward. Warm regards
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Kind Regards Reservations, Gestion de l’hôtel
Thank you Leanne for your 8/10. We greatly appreciate it. We wish you a wonderful day and we hope to see you again soon.
par un voyageur
Publié le 16 juin 2024 sur Wotif
Commentaires de Gestion de l’hôtel
25 juin 2024 par Kind Regards Reservations, Gestion de l’hôtel
Dear Nicki, Thank you for taking the time out to leave a review. We hope that you enjoyed your stay here with us and we hope to see you in the near future.
par un voyageur
Publié le 9 juin 2024 sur Wotif
Cockroaches in the room
Commentaires de Gestion de l’hôtel
25 juin 2024 par Kind Regards Reservations, Gestion de l’hôtel
Good Afternoon RussellThank you for bringing that to our attention. We had our pest control re-do the hotel. We apologise for your experience and we hope that you will give us another chance in the near future.
par un voyageur
Publié le 17 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
18 mai 2024 par Kind Regards Reservations, Gestion de l’hôtel
Dear Andy. We're sorry that your experience was not up to your standard. Wishing you all the best.
par un voyageur
Publié le 6 mai 2024 sur Hotels
Friendly place
Commentaires de Gestion de l’hôtel
6 mai 2024 par Kind Regards Reservations, Gestion de l’hôtel
Thank you Chantal. You have absolutely made my morning. You are very right, we do have a friendly atmosphere here with our staff and guests. Wishing you a fabulous day and we hope to see you again.
