Avis Direct Hotels - Pavilion and Governor on Brookes

Hello, Thank you for taking the time to review our hotel. We are pleased that you found the room comfortable. We hope that you will consider staying with us again in the future.

Thank you for your review! We listen to all feedback from our guests to improve for the future. We will look into these little things that you have mentioned about the dryer and washing machine and ensure that this doesn't happen in the future. We are glad you liked our apartments and enjoyed you stay with us here at Direct Hotels. We hope to see you back again in the future! Kind Regards, Reception

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Dear Sommer,Thank you for taking the time to provide your feedback. I am sorry you did not enjoy your time with us. I understand on check in you did raise your concerns regarding the difference in the layout of the room compared to the photo on the Expedia Website. Unfortunately, we are not able to post photo's of every room within the building, I'm sure you can appreciate with the number of rooms in the building, this would result in quite an exhaustive, extensive compilation. Instead, all of the photos do represent each room accurately as having a separate master bedroom, full kitchen (including oven, stovetop, microwave, dishwasher and generous fridge/freezer), lounge area (with 4K Smart TV), semi ensuite, laundry facilities and balcony with outdoor dining. With regards to the security deposit being with held on your departure, I completely understand this can be inconvenient and I am sorry if this caused any undue anxiety. Please be assured we do not make the decision to with hold any guests security bond lightly. Unfortunately, it was noted on departure the carpet in the bedroom was stained in several places - our housekeeping team attempted to sponge the stains out, without success. A professional cleaning service was required to treat the stains. Additionally, it was also noted the towel rail in the bathroom had been torn from the wall. This required the installation of a new towel rail. I'm sure you can appreciate we need to ensure the room is clean and tidy for the next guest. Photo's of the stained carpet and damaged towel rail can be provided. As you booked through a third party we do not have your email address on file. Please do not hesitate to reach out with those details if you would like copies of the photo's forwarded.I am also sorry you felt the additional charge for towels was unfair. As we are not a hotel, we operate as serviced apartments, we do not offer the same daily, complimentary expressions as hotels do. We certainly can provide daily services including hotel linen, but this does attract an additional fee. Please note, all stays which are over 7 days do receive a complimentary full clean and linen change during the stay.Sommer, once again I appreciate your feedback and I hope this information has been helpful. Should you have any further queries please do not hesitate to reach out.Best regards,Damian PioHotel Manager

Hi Katie, thank you for taking the time to write such a wonderful 5/5 review. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back in the near future!

Hi Jeremy, thank you for taking the time to write such a wonderful review. We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the near future!

Hi Eric, thank you for your message. We are pleased to hear that you enjoyed your stay with us and hope to welcome you back in the near future.

Hi Fabian, thank you for taking the time to write a wonderful review of your time with us on the property. We are so pleased to hear that you enjoyed your stay with us and hope to welcome you back in the near future.

Hi Casey, thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

Hi, Thankyou for taking the time to leave your feedback from your stay with us. We hope to have you stay again soon!