Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mars 2024 sur Hotels
Convenable
Commentaires de Gestion de l’hôtel
22 mars 2024 par Essence , Gestion de l’hôtel
Thank you for our guest review, we really appreciate you taking the time. We hope to welcome you back soon. Regards Christine
par un voyageur
Publié le 5 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2020 par Essence Apartments Chermside, Gestion de l’hôtel
Thank you for our guest review, it greatly appreciated. Regards Christine
par un voyageur
Publié le 27 août 2024 sur Wotif
The only good part of this property was the lady at front desk upon arrival.
The room was very dated and the bathroom even more dated, the grout and silicone were growing mold and were generally gross. There was several warnings about fines for setting off smoke alarms which lead to me having a lukewarm shower in great fear, which turned out to have terrible water flow anyway as the shower head was ancient and full of calcification etc. This lovely experience was topped off when the air-conditioning turned itself off and showed an error code, when I phoned reception I was told that this is how they work and are set to 24° no matter what you do on the control panel. While I don't believe this was the case due to it showing an error code and never coming back on! This also seems like (is) a terrible idea in a hotel that caters mostly to people attending a hospital. Many of these people will need different temperature levels for different reasons!
I did report this on check out, to which the response was "oh thats no good, Ill get maintenance to look at it". While this is a good idea, It doesn't really do anything about my terrible stay.
Would never stay here again, definitely would not recommend to anyone!
Commentaires de Gestion de l’hôtel
27 août 2024 par Essence, Gestion de l’hôtel
Hi Daniel, thank you for expressing your concerns and sharing your review. We know guests have choice when selecting hotels and we apologise for not meeting your expectations.Please be assured that we have followed up on your comments, and will address each of them with the departments internally.We wish you safe travels.RegardsChristine
par un voyageur
Publié le 23 août 2024 sur Wotif
Large spacious home. Very comfortable. Only 10 minutes to Prince Charles Hospital which made multiple trips daily possible.
Commentaires de Gestion de l’hôtel
23 août 2024 par Essence Apartments, Gestion de l’hôtel
Thank you for sharing your experience, it is appreciated and we are pleased you enjoyed our location being on Prince Charles hospital grounds. Super convenient.We hope to welcome you again soon.RegardsChristine
par un voyageur
Publié le 21 août 2024 sur Expedia
Communication facilities were extremely poor, as a foreigner who was transiting in Brisbane for a night with no SIM card, there was no phone available at the lobby to call a taxi for early morning departure to the airport the next day. Thanks to the advice of another guest who made time to assist me, I had to walk 5 mins at 530am in the dark to get to a hospital where there were taxis. The lady at reception did not even bother to give the advice when I told her about my situation the day befores Also Upon check in at 1130am there was no WiFi connection even at the lobby area until I was able to access my room after 2pm. Very inconvenient especially for a person coming outside of Australia…and no flexibility and consideration. I wouldn’t recommend this place!
Commentaires de Gestion de l’hôtel
22 août 2024 par Essence, Gestion de l’hôtel
Thank you for sharing your experience and we apologise for some of the frustration caused.The taxi companies in Brisbane do not offer phones for hotels anymore. Most people are able to book online. At least you were able to source an alternative solution.Our guest lounge has complimentary WiFi and our hotel lobby, sorry you could not access this information. We do have signed and staff would have been happy to assist.Due to high occupancy the night before we were unable to offer an early checkin prior to 2pm.We wish you safe travels and hope to welcome you back in the future.RegardsChristine
par un voyageur
Comfortable stay
Publié le 20 août 2024 sur HotelsVery comfortable stay, friendly reception staff
Commentaires de Gestion de l’hôtel
21 août 2024 par Essence Apartments , Gestion de l’hôtel
Thank you for our review it is truly appreciated and we hope to welcome you again soon. Regards Christine
par un voyageur
Publié le 18 août 2024 sur Wotif
Looks exactly as in the advertisements. Clean and very happy with the apartment.
Commentaires de Gestion de l’hôtel
19 août 2024 par Essence Suites Taringa, Gestion de l’hôtel
Thank you Valma for our review, it is greatly appreciated and we are pleased you enjoyed your stay.We take great pride in our marketing especially via a third party like Expedia. We hope to welcome you again soon. Regards Christine
par un voyageur
Publié le 18 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
19 août 2024 par Essence, Gestion de l’hôtel
Thank you for our review, Larissa it is really appreciated. We hope to welcome you back again soon. Regards Christine
par un voyageur
Publié le 15 août 2024 sur Wotif
Could have been cleaner drains were smelly
Commentaires de Gestion de l’hôtel
15 août 2024 par Essence Apartments, Gestion de l’hôtel
Hi PatThank you for our review it is appreciated. We will certainly review your comments and hope to see you soon.RegardsChristine
par un voyageur de lakewood
Publié le 12 août 2024 sur Expedia
Nice apartment next to hospital
Commentaires de Gestion de l’hôtel
22 août 2024 par Essence, Gestion de l’hôtel
Thank you John for our review it is really appreciated and we hope to welcome you again soon. Regards Christine
