Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2023 sur Hotels
The breakfast was a big disappointment, no fruit, no decent coffee.
Commentaires de Gestion de l’hôtel
13 août 2023 par GSHB, Gestion de l’hôtel
We are sorry you were unhappy. We will work hard to fix the issue you experienced. Thank you for letting us know.
par un voyageur
Pas terrible
Publié le 29 sept. 2022 sur HotelsLa literie était super dure, je n'ai jamais dormi dans un lit aussi inconfortable de toute ma vie. Pleins de cheveux dans la douche, du maquillage sur une tasse : donc ménage très approximatif. Et pas de service de ménage pendant toute la durée de notre séjour (4 jours). Il faisait très froid dans la chambre et pas possible d'augmenter le chauffage. J'ai été réclamé une 2ème couverture (car il n'y en avait pas dans la chambre). D'ailleurs, il ne connaissent pas l'existence des couettes dans cet hôtel ? Wifi qui marche très mal. Chambre quasi vide au niveau déco. Une mini table et un fauteuil dans un coin. Seul point positif : la situation géographique, proche du centre ville. Pour le prix, franchement, mieux vaut aller ailleurs.
Commentaires de Gestion de l’hôtel
30 sept. 2022 par The Great Southern Hotel Brisbane, Gestion de l’hôtel
Dear Catherine,We appreciate your time in making a review for The Great Southern Hotel Brisbane. We are sorry to hear about your recent stay with us. Your feedback is much appreciated and will help us to improve our services. Regards,The Great Southern Hotel Team
par un voyageur
Publié le 26 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Bradley, Thank you for the rating and for staying with us. We look forward to welcoming you back to our hotel. Have a great day!
par un voyageur
Brisbane and the Sunshine Coast
Publié le 24 sept. 2024 sur HotelsThe hotel was stylish fresh and clean and would have rated excellent throughout except for:-
!. very noisy and intrusive refurbishment taking place.
2. an extremely tight and tortuous entry to a very small underground carpark packed with containers of refurb rubbish which had to be rearranged on three occasions just to get in/out. We had already paid $30.00 a night upfront otherwise we would have parked elsewhere.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Jerry, We apologise for any inconvenience caused by the noise from our ongoing projects at The Great Southern Hotel Brisbane. We are currently renovating to improve our facilities and are working to ensure the renovations progress as smoothly and quietly as possible. For more details, please refer to the construction notice available online. Additionally, there is a height restriction of 1.8 meters, and parking spots are subject to availability due to limited space, as mentioned on our website. We kindly ask for your understanding until our projects are completed. Have a great day!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Location very clean.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Paul, Thank you for your positive feedback regarding our location. We look forward to welcoming you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Dorothy, Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!
par un voyageur de MILE END
Publié le 16 sept. 2024 sur Expedia
There is visible mould in the shower
The lobby stinks of fried food after the breakfast service
The walls are so thin you hear every conversation through them.
The "queen bed" is actually two single beds squished together and the centre of the bed is very uncomfortable as a result.
There is also very loud construction noise - drilling and hammering- within the hotel rendering it impossible to sleep in on any day other than a Sunday.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Ellie, We understand that it's impossible to meet every guest's expectations. We have informed our housekeeping team of the issues you mentioned and will address them to improve our services for valued guests like you. Regarding the mould in the shower, we have scheduled a deep cleaning for the bathroom. Please know that we allocated you to the room you booked, as described on our website. Additionally, we apologise for the noise from our ongoing projects at The Great Southern Hotel Brisbane. We have been advertising our ongoing renovations online since April 2023. We kindly ask for your understanding until our projects are completed. Have a great day!
par un voyageur
Publié le 15 sept. 2024 sur Wotif
Thanks for a great stay!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kaye, Gestion de l’hôtel
Dear Amanda, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to see you here again soon. Kind regards, KayeThe Great Southern Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Bathroom light did not work in the morning.Did not have to call for help with that as I had to leave early.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Srima, Thank you for choosing to stay with us. Our maintenance team has checked your concern and found that the light is working perfectly; it didn't have an issue. However, we would have appreciated it if you had reported your concerns during your stay so we could promptly resolve them. Have a great day!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Central location. Great service.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Ashley, Gestion de l’hôtel
Hi Pio, Thank you for giving us a good score and positive feedback about our location. We look forward to welcoming you back again soon. Have a good one!
