Ratings based on 961 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024 on Expedia
Great hotel but I wish it still included the mini bar
Comment from Hotel Management
Oct. 11, 2024 by Ovolo The Valley, Hotel Management
Dear Richard,Thank you for your feedback! We’re glad to hear you enjoyed your stay with us. We understand that the mini bar can enhance the experience, and we appreciate your thoughts on this.Your input is valuable as we continuously strive to improve our services. We hope to welcome you back for another enjoyable visit!Best regards,Joshua CollinsAssistant Front Office Manager
by A traveller
Posted Oct. 6, 2024 on Expedia
Amazing Hotel!!
Comment from Hotel Management
Oct. 11, 2024 by Ovolo The Valley, Hotel Management
Dear Wallace,Thank you for your amazing review! We’re thrilled to hear you had a fantastic experience with us. Your enthusiasm means a lot to our team!We look forward to welcoming you back for another great stay!Best wishes,Joshua CollinsAssistant Front Office Manager
by A traveller
Posted Oct. 6, 2024 on Hotels
Comment from Hotel Management
Oct. 11, 2024 by Niko, Hotel Management
Hi Jenni,Thanks for taking the time to share your thoughts on your stay. I would love to hear more about what you felt we fell short in, and where you see we can improve our offering. Please feel free to reach out as I would love to discuss this. Thanks, and have a great rest of your day. Cheers,Niko
by A traveller
Posted Sep. 26, 2024 on Lastminute
We stayed on a Sunday night. Only one limited menu dining option at night. Bar not open till 5:30. The surrounding area dining options weren't great either unless you walked quite some way. There seemed to be limited staff. Our included breakfast was good (but not full breakfast). Could not order drinks or food at the pool. It was extremely hot (30) and pool faces west. It looked like there was an awning over the (limited) seats, but it was not open so it was too hot to sit up there. As we went to relax. sit by a pool, have a cocktail and stay in for dinner to avoid stress this was a very disappointing and not 5 star experience.
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Oct. 4, 2024 by Niko, Hotel Management
Hey Edward,Thanks for the top marks! Sending our love right back to you!
by A traveller
Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Niko, Hotel Management
Hey!Thanks for the 10/10 review! Loving you right back!!Cheers,Niko
by A traveller
Posted Sep. 18, 2024 on Wotif
It’s our second time there
Great staff great food in their restaurant
Love the room and the music
Comment from Hotel Management
Sep. 23, 2024 by Tavii M , Hotel Management
Hi Lior,Thank you for your wonderful review! We’re thrilled to hear that you chose to stay with us for a second time and enjoyed it just as much as the first.It’s great to know that our staff, restaurant offerings, and the atmosphere in your room enhanced your experience. We truly appreciate your loyalty and can’t wait to welcome you back for another memorable stay!Warm regards
by A traveller
Posted Sep. 15, 2024 on Expedia
Great service, cool rooms
Comment from Hotel Management
Oct. 4, 2024 by Niko, Hotel Management
Hey Aimee,Thanks for the review and kind comments. See you soon hopefully!
by A traveller
Nice but only when prices are lower
Posted Sep. 14, 2024 on HotelsThis was my fourth stay at the Ovolo. Unfortunately it was my least favourite. I picked the cheapest room type (Medium) this time around as the prices were expensive for what they offer. The guy at reception is always very friendly and has a chat each time I’ve seen him. However I was put in a room next to the lift, and there was no soundproofing in the walls, so I heard the lift going up and down all day and night. On top of that, the bed seemed smaller than a queen (what they advertised), and it was very firm. The King beds I’ve had in the other room types were much comfier.
I’m also puzzled why the parking is so expensive - over $100. Plus they no longer provide the complimentary mini bar, so it now doesn’t make sense why they’re so expensive.
Comment from Hotel Management
Sep. 23, 2024 by Tavii M , Hotel Management
Hi,Thank you for your candid feedback regarding your recent stay. We genuinely appreciate your loyalty as a returning guest, and we’re sorry to hear that this visit did not meet your expectations.We apologize for the inconvenience caused by your room location next to the lift and the noise issues you experienced. Your comfort is important to us, and we will certainly look into soundproofing options.We also appreciate your comments about the bed size and firmness, as well as the parking fees and the changes to the mini bar service. We understand how these factors can impact your overall experience and will take your feedback into consideration.Thank you again for sharing your thoughts, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards
by A traveller
Posted Sep. 14, 2024 on Expedia
Comment from Hotel Management
Oct. 4, 2024 by Niko, Hotel Management
Thanks Matthew!See you soon!
