Note fondée sur 283 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Hotels
Parfait pour une étape à proximité de Bath.
par un voyageur
Publié le 5 janv. 2019 sur Hotels
Le top
par un voyageur
Publié le 4 janv. 2019 sur Hotels
Le top
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great, friendly and accommodating staff
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Really friendly staff throughout, who were so welcoming and friendly especially towards our two daughters aged 6 and 4 :)
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The property is very dated and in need of decorating, repair and deep cleaning.
Staff just handed me my card key. I had to ask what room and direction- disinterested staff. Restaurant was cold due to windows that were not closed in the roof of the orangery , where a few of us were forced to dine, as the bar area was full.Damp and leaves on restaurant floor.
The staff member who served us actually shouted‘shut up’ in the middle of talking to her. This was actually directed at another member of staff!
Fire door, next to my room, was broken and wouldn’t shut. Dangerous and also meant wind was blowing through corridor all night- making room very cold. In addition, rainfall overnight had soaked carpet.
Room walls are flimsy and next room’s conversation and snoring was easily audible.
No lighting in car park at rear , making walking and navigating to hotel hazardous.
Lock out at 9pm and had to return to car and drive to pub side. Door to get in there jammed and staff thought my struggle with this amusing.
Booked for 2 nights but left after first- unbearably poor all round.
Final insult was doors to exit were locked and I couldn’t leave until a cleaner was found to unlock main entrance to pub side! Also dangerous in a fire.
Disappointing experience- bordering on farcical. Can’t believe this business is still functioning at the level it is at.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The staff is absolutely wonderful and the sourroundings are beautiful, however the hotel is very dated. We were give a very large family room. The bathroom shower worked with an electrical
Device that made a tractor engine noise, but the shower was warm and nice. The room carpet next to the double bed smelled really bed and there was no thermostat in the room. One could not control the temperature and the heat would go on only in the evening and be stuck at 30 C (86 F!). The mattresses could use replacing. Not really a place we’d go back to if not for the absolutely stellar staff.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Positives were the location near the M4, easy parking, nice outside area, and a nice bar and restaurant. The room was a bit small but functional but there was some noise from adjacent rooms which I think was caused by pumps operating the water and showers. Overall, however, our stay was good value for money.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
On balance, I would have given this two and a half stars.
Cleanliness was poor, the corridors were dirty and needed a good vacuuming. The room had a cup with a used tea bag and there was a minimal tea tray, The electricity went on and off all night and in the morning !
The breakfast was ok- all cheaper ingredients. The room was quite and we slept well. Need a refurbishment..Not sure whether we would return.
