Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très décevant
Publié le 22 août 2023 sur HotelsLes lits sont de piètre qualité
Aucun produits disponible
L’accueil est terrible
Commentaires de Gestion de l’hôtel
28 août 2023 par Brand Experience Team, Gestion de l’hôtel
Salut Marc,Nous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour chez nous et nous nous excusons pour tout inconvénient que vous avez pu rencontrer. Nous espérons avoir l’opportunité d’améliorer votre expérience avec nous. S'il vous plaît visitez à nouveau.Lilith#Équipe6
par un voyageur
Publié le 4 juill. 2023 sur Expedia
par un voyageur
Publié le 1 nov. 2019 sur Hotels
par un voyageur de IRMO
Publié le 12 nov. 2024
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for the perfect rating!!Nancy Y.#Team6
par un voyageur de IRMO
Publié le 9 nov. 2024
Check in was superb. Desk person was extremely friendly and helpful!
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Nancy Y., Gestion de l’hôtel
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
par un voyageur
Publié le 23 sept. 2024
We checked out within 15 minutes! our room was crawling with STINKBUGS.at first glance the property & room looked nice. then we did an inspection & we found a baby toy on the floor covered in fuzz. and a dead stinkbug. Then one appeared crawling on the wall crawling over the tv. i removed it. and by the time i came out of the bathroom another appeared on the wall above the window. i removed that one also & returned to find 3 more crawling on the curtain rod and curtains. my wife and i looked behind the curtains to see many more in the creases and folds of the curtains. It seems they got active once the lights to the room were turned on. Well, that was unacceptable. We took pictures & went to the desk where the good ole boy (with a careless attitude) told us they have an issue with them and someone may have left a window open plus they don't get supplied with anything to remove the bugs. We asked for another room, but we were told nope ..they were sold out (due to the race weekend) and he could only check us out of the room. we left mad from the oh well attitude of the desk clerk. If we wanted to sleep with bugs we would have went camping! even then there would be less bugs in the tent than in that room. Needless to say we had to sleep in our vehicle at the local Loves truck stop! We are hoping to have something worked out for a refund.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The beds was really hard and the stairway smelled like cigarette smoke really bad
par un voyageur de Katy
Publié le 19 sept. 2024 sur Expedia
Clean and easy
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Hotels
