Note fondée sur 771 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2019 sur Expedia
par un voyageur
Publié le 3 oct. 2024 sur Hotels
The rooms look like nothing like the pictures. Also I still haven’t received my deposit back. I only stayed a few hours out of the two nights I had booked
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Kyle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bristol. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In regards to the deposit, upon speaking with the front desk, your refund was process on the 29th of September 2024 which takes 7-14 business days to show up on your end depending on your bank. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Pamela, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BRISTOL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Stephen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Bristol and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur de MANASSAS
Publié le 26 sept. 2024 sur Expedia
We stayed at the Red Roof Inn in Bristol while attending a NASCAR event. I understand that area hotels will raise their rates when events are in town - and beggars can’t be choosers - but I thought the markup here was insane. I’ve paid less to stay in NYC!
The location is easy to find off Rt. 81. Plenty of fast food options, although nothing except McDonalds is open late on a Friday night.
The bed, toilet, and sink were very clean. AC was strong. The flooring and other furniture were heavily worn and beaten up. Stains on the walls in the bathroom showed a lack of thorough cleaning. Chose to skip a shower til I got home as the showerhead was heavily calcified and the tub was not very clean.
I’d say the most positive reviews for this hotel have to be grading on a curve. It wa acceptable for my father and I for one night. Could not imagine my wife or kids being happy to be there.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bristol. I am glad to read that you were pleased that there are plenty of fast food options near our hotel and the cleanliness of the room. However, you indicated that you were unsatisfied with the upkeep of the furniture, the stains on the bathroom walls and the other listed concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. In the future should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Pembroke,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Bristol and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Red Roof Inns are budget motels. Being in Bristol for a NASCAR playoff race meant this was about all that was in our budget & we would not normally pay so much to stay at this type of motel. With that in mind, we had a good stay. The room was clean & well kept. Much better than some higher-rated places we stayed at in Charlotte. The front desk staff was very friendly. Our bed was comfortable & the a/c worked great. There’s a small lobby for check-in and we had a small refrigerator.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jacque, Thank you for taking the time to tell us about your stay at the Red Roof Inn Bristol. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the customer service from our staff, the cleanliness and the comfort of the beds, prompting your 10/10 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Expedia
no refrigerator room, no housekeeping over 6 days, toilet doesn't flush properly, shower takes too long to get warm, TV remote not functioning properly. And they're branding this "Plus"?
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Michael. The team at our Red Roof Inn Bristol was saddened to see that we failed to provide you with a satisfactory stay. You stated that the toilet issue and the lack of housekeeping, along with your other concerns hindered your stay. As such, your feedback has been shared with the property, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Key cards only work for 1 day, come back to your room late at night and would have to find someone to get another door card. Poor lighting in room and hardly no light in bathroom.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Richard. The staff and I at the RED ROOF INN BRISTOL were disappointed to see your 2/5 score. You indicated that the faulty keycards, and the lighting in the room and bathroom dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Got the room because it was close to Bristol night race. It was nice for the one night stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Devona,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bristol. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding our convenient location. We are happy to see that your stay with us was satisfactory. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Thank you for your 4/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
