Ratings based on 82 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 1, 2024 on Expedia
by A traveller from York
Posted Sep. 25, 2024 on Expedia
Fine as a bed for the night - but it's a pub downstairs until midnight, so dont expect an early night. Quite shabby, smells damp, and grimy. Arrive late, sleep and leave early is my advice. That's what I did.
by A traveller
Posted Sep. 21, 2024 on Hotels
Ok, first up: The Dark Horse is a (quirky, friendly, lively) pub on a main road, so if you’re looking for a tranquil escape this ain’t it. But that, and the location (15 mins to the city centre on the bus, which comes about every five minutes) made it ideal for my overnight stay - and the lovely lady who showed me to my room even offered earplugs (I always travel with my own, so no need, and I slept like a baby even though it was Friday night and the bar was open til 2am).
The room had everything I needed: super comfy bed, ample storage, actually functional hairdryer (!), tea/coffee facilities (with biscuits and OAT MILK), nice toiletries. Bathroom was a bit pokey and the shower temperature gauge temperamental, but not so much I’d take a star off particularly given the price. Overall, excellent vibes, would stay again.
by A traveller
Posted Sep. 21, 2024 on Expedia
I arrived midnight, I already informed them that I was going to be late. The whole place was shut down. I stood at the door, pressed door bell several times. No answer, I called the number available on the account. I also emailed. There was no reply.
Finally, I had to leave the place after trying for half an hour. I had to go in search of a hotel in the middle of night, spent so much on taxi. I could not get any hotel room at 3 AM. I was allowed to wait in the lounge of one of hotels until that morning. Around 5.30 am, I left to the train station to catch the first train back to my destination.
I had a terrible experience. In addition, I did not get the refund. I tried through Expedia. Nothing has happened. I do not recommend this property.
by A traveller
Posted Sep. 20, 2024 on Expedia
I like that the rooms are above a pub - very old English. The bed was also comfortable and clean. There is a beautiful park nearby.
The pub is obviously the priority for the property. The stairs to the rooms are in questionable condition - very steep and narrow wooden steps.
The shower does not drain well - have to turn off while showering to let water drain before continuing. There was mold in the shower. My booking did say a king bed but the bed in our room was not a king bed.
Not being able to check in until after 4 was an issue as there was no where to store luggage on the area.
Okay place for a couple of nights.
by A traveller
Posted Aug. 28, 2024 on Expedia
Great
by A traveller
Posted Aug. 22, 2024 on Expedia
I sent an email to the property stating the time of my arrival. I never got a response. When i arrived at the property it was closed with no reception available to check me in. At midnight, i now had to find another hotel so i won't be stranded on the streets. The number they also provided is saying that it is not valid. I emailed over and over again and still no reply from them.
Comment from Hotel Management
Aug. 23, 2024 by The Dark Horse Pub, Hotel Management
Thank you for taking the time to provide feedback. My sincerest apologies that your first message sent the day of your arrival was missed, however I'm afraid that unfortunately we cannot accept late check-in requests with less than 12 hours' notice anyway.My apologies that the phone number didn't connect, however as the pub would have closed before your flight had even landed, there wouldn't have been anyone onsite to answer it regardless. I appreciate this would have been frustrating, however this is why our check-in window is from 4pm-10pm daily, to ensure that there is always a member of staff onsite to check guests in when they arrive.The rooms are a self-catered Airbnb above the pub, and are priced and advertised as such. Thank you for booking with us.Kind regardsDH
by A traveller
Posted Aug. 18, 2024 on Expedia
by A traveller
Posted Aug. 15, 2024 on Expedia
Led outside to gate at side of pub up steep wooden steps to accommodation. Room ok but only quarter of a toilet roll for 2 people for 3 nights,and out of date milk.
by A traveller
Posted Aug. 15, 2024 on Hotels
