Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Lost Cottage
Publié le 24 sept. 2024 sur HomeAwaylovely place and location and only 15 mins from Bristol, outside good do with some TLC and garden needs a good prune
Commentaires de Gestion de l’hôtel
10 déc. 2024 par VrboOwner, Gestion de l’hôtel
Great to hear how much you enjoyed your stay. We will always consider guest comments as they help us look at ways to enhance stays for future and returning guests so we appreciate your comments. We will consider a different schedule for our gardener for future!
Thanks for staying.
par un voyageur
Annual get together
Publié le 10 sept. 2024 sur HomeAwayIdyllic
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thanks for leaving us a review. We're pleased to hear you had a great stay!
par un voyageur
Good
Publié le 23 août 2024 sur HomeAwayIt was very private yet local to everything, enjoyable for the family
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Vanita, Thanks for taking the time to write us a positive review. It's been a real pleasure hosting you and we hope to welcome you back again sometime in the future!
par un voyageur
Short stay
Publié le 29 mai 2024 sur HomeAwayGenerally a nice secluded property. A bit quirky but a nice quiet spot. The property is comfortable with all the basics. A few things were lacking though which would have made the stay better, an information booklet for example explaining where things are and how things work. We never did find a hair drier 😃
Commentaires de Gestion de l’hôtel
11 juin 2024 par VrboOwner, Gestion de l’hôtel
Hi Rob. Thank you for your review. We did email over a digital guest guide twice before your stay with information on where things are and how they work, I'm sorry you didn't receive this as I'm sure it would have been quite helpful. I'm glad you enjoyed the location. Thanks for staying.
par un voyageur
A lovely hidden retreat
Publié le 29 avr. 2024 sur HomeAwayThe positives - The house is in a lovely little hidden woodland not far from the outskirts of Bristol. It feels quirky and quaint and the peace and tranquility is a delight. It has all the expected amenities. The owner is very responsive to questions. The wifi is excellent. The lack of phone signal was a blessing. The online materials are great.
Less positive - The property feels a little run down. The guttering leaks (which isnt a problem apart from when the weather is terrible - which it was!). The security light to the annex doesn't work so it is a fumble in the dark up stairs to get there. There were bits of wood that had fallen down in the conservatory. The live TV didn't work although the Smart TV did. The pots and pans aren't great quality so it was easy to burn food. The kitchen equipment was odd (why have two cheese graters but no foil?). But we did find a couple of uncooked potatoes still in the over from the previous guest. While it promises condiments it felt like what was there was just left over from previous guests - so more ice than you can shake a stick at but no oil to cook with. There are no welcome packs so no info about how to navigate the woodland, what walks are good in the area, or what there is to see and do
Overall - All in all it is a great place. For the out of season price we paid I would say it was a little high for what one gets. And there just needs a little bit of effort to make it feel more in line with what you are spending.
Commentaires de Gestion de l’hôtel
8 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Richard. Thank you for taking the time to leave us a review and highlighting the positives. I appreciate your constructive feedback. We've taken it on board so that we can improve the experience for future guests. Thanks again.
par un voyageur
Terrible Customer Service
Publié le 25 févr. 2024 sur HomeAwaySecond time staying there - when things are fine, it is lovely. If there is a problem or two, then just time-wasting an no resolution or money refunded when things are broken or the place smells
Commentaires de Gestion de l’hôtel
28 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Nigel. I'm sorry to see that you've rated us so low for your most recent stay. When you told us one of the beds had broken, we asked you whether you were happy to use the other beds at the cottage, to which you replied yes. After this, we messaged on two further occasions to ascertain whether you'd prefer for this to be rectified during your stay or after, which you didn't acknowledge and instead asked us to call you. We attempted to call you multiple times across different days and we did not receive a call back. We even followed up these calls with a message. Unless there is an emergency, we will never turn up at the house without the go-ahead from our guests as we appreciate most people prefer not to be disturbed whilst they're on holiday. If you had simply responded to our messages or returned our calls to let us know you were happy for us to attend, we would have done so swiftly. Regarding the smell you mentioned in your message after your check-out, we did ask our housekeeper to look into this but they couldn't find an odd smell that you'd noted coming from the kitchen on the last day of your stay. Thanks.
par un voyageur
Cosy, great location
Publié le 3 févr. 2024 sur HomeAwayLovely cosy cottage in a fantastic location. Peace and quiet yet very near to Bristol - perfect. We saw a deer in the garden too surround by the woods. Highly recommended! Thanks
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
I am so glad to hear you enjoyed your stay with us Oliver. What a cool sighting too!
par un voyageur
A wonderful Hideaway!
Publié le 16 janv. 2024 sur HomeAwayMy wife and I rented this place for 3 nights in January.
We just wanted to get away somewhere cosy and shut out the world for a couple of days - well this was certainly the place to do it!
The cottage is gloriously isolated on the edge of a small wooded valley away from anyone else but is only a brisk 10min walk away from the lovely local pub and farm shop.
The garden was beautiful (even in January) and although we didn't use the conservatory (was a bit chilly in Jan) I can only imagine how much more the place comes to life in the summer complete with outdoor kissing swing, table and lawns.
For us, we were there for the relax and we got that in droves. We burned logs all day for that smell, noise and cosiness and enjoyed the very comfy sofa and armchair.
The TV is big and of excellent quality and we brought our own Firestick so we had access to all the viewing we have at home.
The WiFi is also refreshingly fast for somewhere like this - 400Mbps up/down for anyone who needs a lot of speedy data.
The kitchen was very well equipped and had everything we needed.
The third bedroom is detatched in a small self-contained wooden annex with huge doors that open to the outside. I'm sure it is amazing in summer but as there were only two of us we stayed in main cottage.
The main shower was also of note as it was hot and powerful, one of the things my long-haired wife always comments on.
I would highly recommend this place and would definitely come back as it was just lovely!
xXx
Commentaires de Gestion de l’hôtel
17 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Luciano, Thanks for writing us such a positive review! Were overjoyed that you've had a great stay at the cottage. Especially hearing that you frequented our local community and found the house well-equipped for all your needs whilst away from home. We truly hope to welcome you and your wife to stay again sometime.
par un voyageur
Peaceful Cabin
Publié le 30 juin 2023 sur HomeAwayWe enjoyed our time in this peaceful cabin. It's exactly what we were looking for after four busy days in London. The WiFi was appreciated, as we had no cellular service to connect us to the outside world!
The only negative was the high number of spiders in the annex. We understand it's in the country, and summertime, but that space should be treated for them.
Overall a great stay! Would definitely stay again!
Commentaires de Gestion de l’hôtel
19 août 2023 par VrboOwner, Gestion de l’hôtel
Thanks for your review, so glad to hear you enjoyed your stay! I hope you had a lovely summer.
par un voyageur de london
perfect city gateaway
Publié le 21 avr. 2023 sur HomeAwayamazing location, peacefull and quiet. great location to relax from everyday noisy city. Very easy acces, good communication with property manager. Property in very good condition, maybe only some kitchen appliances could be upgraded, but overall amazing place. we will be coming back there for sure.
Commentaires de Gestion de l’hôtel
8 mai 2023 par VrboOwner, Gestion de l’hôtel
Hello Bart, thanks for your review, I am glad that you had a nice holiday. Thank you for your feedback, we will be sure to take it on board. Safe travels!
