Note fondée sur 566 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2023 par InnKeeper, Gestion de l’hôtel
Dear GuillaumeThank you for your lovely words, I am delighted you had an enjoyable stay with us.
par un voyageur
Publié le 6 févr. 2018 sur Hotels
par Jean Jacques de Bayeux
Un grand Hôtel, surtout par la taille.
Publié le 23 sept. 2015 sur HotelsUne réception très académique un peu rigide, peut-être acceptable par la taille de
cet établissement, un peu plus de chaleur serait appréciée toutefois.
Service sans reproche. Décor historique . Beaucoup de va et vient. Restauration acceptable
malgré un loupé le dernier soir. Une ambiance, conforme au village.
par un voyageur
Publié le 26 août 2024 sur Expedia
The place is beautifully historic (very thin walls, everything creaks, no aircon ) full of charm and that includes the staff.
There was only a fabric blind in my room, which was open on arrival, lying on my bed for a nap I discover someone peering at me from across the courtyard, needless to say, the blind stayed down from then on, which made the room dark and claustrophobic!
I dined at the Grill where I was expecting a superb experience, the steak certainly was great, I switched out chips for mash, which was a mistake, instead of a fluffy cloud I got a solid mass of piped cement. This was accompanied by a small amount of watercress which for the overall price was underwhelming to say the least.
Breakfast was generally good, but when you wait 10-15 minutes for your meal, you don’t expect solid poached eggs which appear to have been pre- prepared several days ago, shame.
The pool area is lovely, I had a great swim, sadly the jacuzzi was blocked by the same loud 2 couples each morning, for at least 50 minutes which was excruciating, I think a polite sign requesting to consider other guests in terms of noise and duration might be required.
Overall I’ve always held this hotel in great esteem, but I feel this has been rather dented after this weekend, such a shame.
Commentaires de Gestion de l’hôtel
27 août 2024 par Innkeeper, Gestion de l’hôtel
Dear KatharineThank you for your constructive feedback and please accept my apologies for the shortfalls encountered, along with my assurances they will be addressed with the relevant department heads.Thank you once again for taking the time to share your experience.
par un voyageur
Publié le 14 août 2024 sur Expedia
It was the best hotel we have ever stayed in. Everything was first class, including the pool areas. The gardens were obviously cared for by skilled people. The breakfasts are fabulous. Mind you, it isn't cheap and I could not justify the cost of drinks at the bar. You get what you pay for, is the phrase that came to mind.
Commentaires de Gestion de l’hôtel
15 août 2024 par Innkeeper, Gestion de l’hôtel
Dear TimThank you for your lovely words following your recent stay with us. I was delighted to read you had an amazing time and thank you for highlighting our beautiful grounds.We will look forward to welcoming you back soon.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Innkeeper, Gestion de l’hôtel
Dear SamThank you for taking the time to share your experience, your feedback is truly appreciated.
par un voyageur
Publié le 4 août 2024 sur Expedia
Property is great but definitely showing its age in the interior rooms and not in a quaint way. Climate change means they need to rethink the lack of air conditioning during the summer. Restaurant is amazing and we had a lovely time.
Commentaires de Gestion de l’hôtel
5 août 2024 par Innkeeper, Gestion de l’hôtel
Dear HeatherThank you for taking the time to share your feedback, please accept my apologies that the bedroom you were allocated did not have air conditioning. Thank you for your lovely words about your dining experience, I am delighted your found it to be amazing.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par InnKeeper, Gestion de l’hôtel
Dear HelenThank you for taking the time to share your experience, it is truly appreciated.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Great hotel. Excellent location, stunning decor and history, and exquisite service.
Commentaires de Gestion de l’hôtel
5 août 2024 par InnKeeper, Gestion de l’hôtel
Thank you for scoring us a 10 out of 10, we are delighted you had a wonderful time when with us.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Lovely unique historic hotel in the beautiful Cotswolds. Beautiful room, very comfortable. Kind, helpful staff. We were sad to leave!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Innkeeper, Gestion de l’hôtel
Dear Heidi, thank you for your wonderful kind words. I am delighted you had an amazing time when with us and will look forward to welcoming you back soon.Thank you once again.
