Note fondée sur 203 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sam T, Gestion de l’hôtel
Dear DanielIt's such a shame you feel your experience was poor but not able to give any feedback regarding it? If you could be a bit more specific that would give us a chance to improve and make sure things don't happen again.
par un voyageur de Great Amwell
Publié le 11 août 2024 sur Expedia
Really really overpriced quite disappointing yo spend this much and have a room that resembles a student accommodation
The outdoor pool was nice the bathroom was new but the hotel as tired bedroom decor lacklustre
One staff member was rather rude
And lots of mess and debris
Really wanted to ask for a refund of some sort as it was so expensive
Commentaires de Gestion de l’hôtel
13 août 2024 par Sam T, Gestion de l’hôtel
Dear Mrs AmandaThis is very disappointing to read. I have spoken to our Ops Manager and he says that he did the full checkout on reception with you himself and you didn’t mention anything to him at all. I certainly cannot agree with you that our rooms resemble student accommodation. I do think that is a very unfair description. Should you have raised any issues throughout your stay, which you did not, we certainly would have moved you immediately. We also have a look before you book system on our website which allows you to see all our rooms in full and enables you to choose one which best suits your needs. I am sorry you did not enjoy your time with us.
par un voyageur
Publié le 10 août 2024 sur Expedia
Top quality hotel with great character I. The heart of new forest
Commentaires de Gestion de l’hôtel
13 août 2024 par Sam T, Gestion de l’hôtel
Dear AstonThank you for your review of your recent stay with us in the heart of the new forest. It is greatly appreciated and I hope we can welcome you back very soon.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sam T, Gestion de l’hôtel
Dear Mrs JMDThank you so much for your review following your stay with us. I hope we can welcome you back very soon.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sam T, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back again very soon.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Very friendly & helpful staff. Fabulous outside pool area. Would highly recommend.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sam T, Gestion de l’hôtel
Dear VanessaThank you for your review of your recent stay with us. We look forward to welcoming you back soon.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Chris (Owner), Gestion de l’hôtel
Thank you for your review of your recent stay with us your positive comments about the outdoor pool are very much appreciated.
par un voyageur
Overall unfortunately disappointed.
Publié le 30 juin 2024 sur HotelsThe hotel itself is lovely with great facilities. The outdoor pool is wonderful. The staff are friendly and helpful. Unfortunately the room we stayed in was shabby. On check out we spoke to the manager about the damaged wallpaper, the crack in the sink, cracks in the bathroom tiles and the low water pressure. He told us that the room was on the list for refurbishment but they still charged £220 (or near enough) for the room which I think is unacceptable especially as their website says ‘high quality’. We had already paid on arrival so the manager said he couldn’t refund us anything. Quite disappointed as the hotel is in a great location with lovely facilities.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Sam T, Gestion de l’hôtel
Dear DonnaThank you for taking the time to review your recent stay with us. Guest feedback is essential in helping us improve our services and offering. I can only apologise for the issues you found in your room. We are in the process of refurbishing some of our smaller rooms. I hope we can welcome you back to the new forest very soon. Please do not hesitate to use the Look before you book' facility on our website which will enable you to choose a room suited to your needs.
par un voyageur
Average stay
Publié le 24 juin 2024 sur HotelsOur stay was ok but for a four star hotel and for the price we paid we found the room small and it was quite run down. The food and drinks outside were lovely, it made a really enjoyable afternoon. The service was quite slow but that wasn’t a big deal.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Pauline Clitheroe, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Balmer Lawn Hotel. We're delighted to hear that you enjoyed our lovely food and drinks in the beautiful outdoor setting.We’re sorry to hear that your room didn’t meet your expectations. We constantly strive to enhance our accommodations and will take your comments into consideration for future improvements.Regarding the service, we appreciate your patience and will work on ensuring a quicker response time without compromising the quality of our hospitality.We hope to have the opportunity to welcome you back and provide you with an improved experience that fully meets your expectations.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Needed a chilled weekend and we couldn't have picked a better hotel for this.
Beautiful break.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Sam T, Gestion de l’hôtel
Dear DanielThank you for your review. I hope we can welcome you back very soon.
