Note fondée sur 209 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2023 par Rachel Burt - General Manager, Gestion de l’hôtel
Thank you Renault for taking the time to rate your recent stay with us. We look forward to welcoming you back again soon in the New Forest.
par un voyageur
Publié le 3 juill. 2015 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Friendly and welcoming staff. Easy to find. Well maintained, has everything you need and is very quiet.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception, Gestion de l’hôtel
thank you for sharing your feedback, we hope to see you again
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Room was tired and bathroom even worse. Staff very friendly and attentive 👍
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your kind comments regarding the team. I am sorry you were disappointed with certain aspects of the room
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Unfortunately we only stayed for about 15mins. After entering the room the first impression of the Hotel and the beautiful views where quickly diminished due the cleanliness of the room. There was thick dust on the light fitting over the bed, I’d say it had never been cleaned, dust on top of wardrobes, dirt and dust around the back of the sink area, hair in the bath. The room itself was very tired and needed some TLC, walls flaking, tables had stains on and carpet stained also. It was a shame as we were looking forward to the stay but due to my partners asthma this wasn’t suitable. They really need to pay some attention to customers reviews and sort these issues out as this could be a beautiful place to stay.
par un voyageur
Such a shame
Publié le 6 sept. 2024 sur HotelsOur room had not been cleaned with dust on windowsill and cobwebs throughout. The bathroom had mould on the ceiling and shower curtain (which was replaced when we complained). There were limited toiletries in the Bathroom but no soap. No information at all in the room (WiFi code, restaurant opening times, menu, details of the pool (which we didn’t use as it closed at 6pm), map or local information). No mattress topper so we had hard buttons poking into our back when sleeping. Such a shame as the staff were great, the location excellent, the room was quiet and of was a reasonable size. We were offered compensation which we felt reasonable for the problems we encountered. The adjoining restaurant was expensive (£18 for pie and mash) but convenient and the staff attentive and helpful.
par un voyageur
Publié le 6 sept. 2024 sur Wotif
A quiet county atmosphere with well-appointed facilities. However, we did not receive any room service ie rubbish bens emptied, towels replaced or bad made. Had to book for breakfast even though the room was not crowded. Staff in dining area were polite and efficient.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Friendly staff, good breakfast. For the price one of our rooms was good value, the other ok.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception, Gestion de l’hôtel
thank you for your review, we are pleased you enjoyed your stay
par un voyageur
Would stay again
Publié le 15 août 2024 sur HotelsExceptional friendly service.
My 12year old did not fit on the bunk bed so we know for future bookings to ensure no bunk bed and the mattresses were not great but would return based on location, friendly staff, pool and the property’s overall vibe
Lovely body and bath products in the bathroom and tea and coffee in the room (but no hot chocolate) reception are happy to bring you fresh milk too which is a lovely gesture
par un voyageur
Publié le 2 août 2024 sur Expedia
Beautiful setting and lovely to experience the wildlife. Hotel comfortable and the food in the restaurant was excellent.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception, Gestion de l’hôtel
Thank you, we hope to see you again soon
