Note fondée sur 173 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Guildford
Publié le 21 juill. 2024 sur Expedia
Love it here. Staff are amazing. So much to do in the New Forest. The bike hire is a must. Will be back again next year!
par un voyageur
Publié le 5 juill. 2024 sur Hotels
par un voyageur
Publié le 28 juin 2024 sur Expedia
We had an excellent stay. Upon arrival we were given a room upgrade so our old dog would feel more comfortable and have less stairs. A real treat - we stayed in the Silke room which had a luxurious large room and bathroom with its own terrace. The spa facilities were excellent. The staff very friendly and attentive but also knew when to give you space for a very relaxing feel. Just what we needed. Will definitely be back! Highly recommend!
par un voyageur
Publié le 30 mai 2024 sur Expedia
Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis.
Great staff and facilities for children! Recommend highly!
par un voyageur
Publié le 8 déc. 2023 sur Expedia
The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Excellent staff attirude A bit scruffy in the approach to the front of the hotel
par un voyageur
Publié le 2 nov. 2023 sur Expedia
Really enjoyed our stay room relaxing, great amenities. Spa fantastic.
Staff friendly, welcoming and attentive.
Breakfast great choice.
Would recommend to others.
par un voyageur
Good for small kids but needs work
Publié le 28 oct. 2023 sur HotelsThis hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:
- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.
- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.
However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.
par un voyageur
Publié le 12 oct. 2023 sur Expedia
par un voyageur
Publié le 30 sept. 2023 sur Hotels
