Ratings based on 942 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Hotels
The clerk at the front desk was very kind and accommodating. He mentioned that renovations were soon going to be done. The new owner/manager also asked for our feedback in order to guide their renovation needs.
On the negative side:
The back entrance to our room was totally unsecured. Anyone from outside either an actual guest or possibly a homeless person, or other intruder, could enter the hotel simply by pushing the handicap buttons. The doors were not locked.
The furniture was very worn, scratched, cracked, etc. All should be replaced.
The sink was also cracked.
The floor in our room was worn and missing the top layer in one area.
The hall carpeting was soiled and didn’t look like it had even been vacuumed.
The room phone was not working, so we could not call out or even reach the front desk.
The walls need fresh paint.
The seal was broken in the window in our room and the casing was taped.
On the positive side:
The bed was clean and comfortable.
The curtains were fine.
The breakfast menu was ok, but there was no staff person to help with directions, but there were too many tables too close together, so it was difficult to squeeze between them with food in our hands.
Generally, we were quite disappointed with the conditions of the building, but appreciated the staff.
Comment from Hotel Management
Sep. 16, 2024 by Pankaj Choudhary., Hotel Management
Thank you for your honest feedback. I'm really glad to hear that our front desk staff made you feel welcome and that you found the bed comfortable. Our team genuinely cares about making guests feel at home, so it’s great to know they left a positive impression.I’m truly sorry about the issues you experienced during your stay. It’s clear we have some work to do, and I appreciate you pointing out the areas where we need to improve. We’re actively planning renovations, and your detailed feedback is incredibly helpful for us to understand what needs to be prioritized.We're also looking into upgrading the furniture and overall room condition, as we want to ensure all our guests have a much better experience moving forward.If there’s anything else you’d like to share or discuss, please feel free to reach out to me directly.
by A traveller
Posted Aug. 23, 2024 on Expedia
The room was too small, we found beetles, and the scent of cleaner was overpowering.
by A traveller
Posted Aug. 23, 2024 on Expedia
The first room I was given the door would not lock. It was on the ground floor right next to an exterior door that would not fully close (let alone lock for security reasons at night)The second room I was given only had a shower and the toilet was not secured to the floor
by A traveller from Schenectady
Posted Aug. 21, 2024 on Expedia
Cheap cosmetic make over. Very loud. Very low budget
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Sep. 16, 2024 by Pankaj Choudhary., Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. It's always wonderful to know that our guests are happy and comfortable. We hope to welcome you back again soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
Run down and back door not locked, anyone can get into hotel. Kinda dirty. Payment on credit card came back as "Hot Vape". When asked about it at check out they laughed, saying its an issue for over six months. As well said it wasnt even a travelodge property anymore but Brockville Inn and Suites. Staff at check in were great and breakfast was adequate.
by A traveller
Don’t stay here!
Posted Aug. 19, 2024 on Hotelsthe room had mold and the floor was sticky, the room smelled like bleach and the bed was damp
by A traveller
Posted Aug. 19, 2024 on Expedia
by A traveller
Posted Aug. 19, 2024 on Expedia
by A traveller
Posted Aug. 18, 2024 on Expedia
Perfect accommodation for the MS riders. Affordable, Clean, easy check-in.
Comment from Hotel Management
Sep. 16, 2024 by Pankaj Choudhary., Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. It's always wonderful to know that our guests are happy and comfortable. We hope to welcome you back again soon!
