Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
It was a pleasure hosting you Mel, we hope to welcome you again soon.
par un voyageur
Pindara was amazing
Publié le 5 sept. 2022 sur HomeAwayPindara was absolutely perfect for us!
The view and the house was beautiful, the photos don’t do justice. The open living space was great - the view was stunning.
The house was clean and had more than enough amenities and basic things. There was plenty of bathrooms/toilets and bedrooms, so everyone was comfortable. It was raining so we were unable to enjoy the back area however we utilised the fireplace.
There is no wifi and reception wasn’t great for some of the girls. I’m with Telstra and my reception was fine. This wasn’t an issue for us as we had a great excuse to disconnect from our phones and enjoy each other’s company and the accommodation.
One thing is that I wish I was notified about the caretaker living in the back shed area, however he was so lovely and easy going, we had no issues and he respected our privacy.
I would definitely stay here again!!
par un voyageur de Australia
Could of been better!
Publié le 16 avr. 2020 sur HomeAwayWell, i took time before writing a review to make sure it is not an emotional response but the valuable review which can help the travellers.
Positive note:
1. Amazing view
2. Spacious house which is able to accommodate quite a few people. Big lounge area and great dining table.
3. Lots of cutlery's, different glasses , bowls and many other things for any kind of catering or party.
4. Only 10 -15 min drive for most of the shops, wineries and other attractions.
Not so positive:
1. The description of the property doesn't state that it doesn't have WIFI which not the problem, but this property doesn't have any reception unless you are with Telstra. This caused very bad inconvenience for all of us and cause us to leave earlier then expected. If only we knew it is the case it would of been much better and we could manage it before we came. When we brought it up with property manager he advised that they don't state that they have WIFI or reception so it is enough.
2. Furniture in the house if quite old and very uncomfortable. It is including beds, lounges, outdoor furniture. It is appropriate for 3 star hotel not for the house you pay quilts a bit for the night .
3. We stayed early March, and it is was very hot during the day to stay on the deck and enjoy the view but at the evening we got attacked by flies and mosquitos and were forced back to the house. This is something to be aware of.
4. When we got there house wasn't well cleaned, we found wrappers in the couch, and few other issues but when they sent us additional cleaning bill we brought it up with the property manager.
5. The thing is I must admit I probably wouldn't of spend time writing the review but an unpleasant conversation with the property manager at the end of the stay left very bitter taste in my mouth. When I brought all if my concerns to him his response was "we never heard of bad furniture, or no one ever complained that there was no reception". First of all it is not true and there are reviews stating the same but also it is such a wrong thing to say from customer service perspective. It is certainly needs an improvement.
Would we stay there again ?
Certainly not.
Commentaires de Gestion de l’hôtel
26 avr. 2020 par VrboOwner, Gestion de l’hôtel
Hi Natalya, thanks for taking the time to leave us your feedback. We are a little surprised to receive this not so positive feedback, since your response to our own survey was a healthy 8/10! Unfortunately, we had cause to come back to you over some extra cleaning as a result of your stay - which we never like having to do, because - well - we sometimes end up having to do this!
1. We now know that WIFI was very important to you, as you had planned to do some work during your stay. Had it been available I suspect I would be playing golf right now. It is something we are trying to have made available, but for now its not listed as a facility at the property, just like we dont list it as having a pool either - because there isnt one:) On a more serious note, had you of raised this issue with us during your stay we would have lent you our personal mobile dongle, because thats the sort of thing we do!
2. We do strive to meet everyone’s taste, but thats not always possible. The overwhelming majority of guests at Pindara love the decor and layout , thats why its booked out nearly every weekend.
3. Yes mozzies and flies are known to inhabit Australia! We do keep the kitchen stocked up with fly spray. To be fair there were a lot of mozzies around the time of your stay, due to the amazing rain during February which filled our dams and put the fires out, so we were happy with the extra swatting.
4. We actually focus on our cleaning very much. As per our conversation after your stay, when you mentioned the wrapper under the lounge, I immediately withdrew the extra cleaning charge as a gesture of goodwill, which you overlooked in your feedback below:) While the wrapper is minor, its not to our standard which I did then and do now - apologise for.
5. Im sorry you found our conversation unpleasant, I thought it was constructive. I listened to your concerns, withdrew our extra cleaning fee, apologised for the patchy mobile reception in rural Australia and agreed that the furniture would look out of place in a 5 star hotel!
Hopefully your experience doesn’t stop you from coming back to the Hunter Valley
par un voyageur
Gorgeous house
Publié le 28 sept. 2019 sur HomeAwayThe house and view are fabulous. There are just a few details that would need to be sorted before I would personally book this property again. The driveway was inaccessible one day of our stay due to (unusual) heavy rain. There are a few things such as a broken fan in bathroom and fairly poor quality furniture (uncomfortable) in the lounge area. There is also a mouse issue- they chewed through a sealed bag of food although we didn’t see them thank goodness. Overall an absolutely stunning house, view and location - if the issues mentioned were addressed I would 100% love to stay here again!
Commentaires de Gestion de l’hôtel
26 mars 2020 par VrboOwner, Gestion de l’hôtel
Thanks for your review Nikki. The driveway has now been sealed, making for easy access to the house, and being in the country, sadly we do at times get uninvited guests. We have now dealt with this also. Glad you otherwise enjoyed your stay!
par un voyageur
Weekend Away for ten.
Publié le 16 juin 2019 sur HomeAwayThe house is absolutely magnificent and the views are picturesque. It was what we needed for our group of ten. A large living area with separate wings and ample bathrooms and toilets. Lovely outside area although a fire pit would have been nice but we do understand there may have been fire restrictions.
Just a few issues with the home. The second bedroom near the main bedroom had a terrible mattress that definitely needs replacing. The couple that slept in that room had to separate after the first night to the rumpus room as springs were digging into the husbands ribs.
There was also issues with the fan in the main bathroom as you couldn’t turn it on and the lights above the stove were not working. The outside lights weren’t working and the lights in the en-suite to the main bedroom were flickering. Maybe the globes just needed replacing so just a minor issue.
Also the dishwasher didn’t have a manual nor the TV. Or maybe we just couldn’t find it. There was also not enough dishwashing powder and only two dish clothes which got dirty very quickly.
Was a little disappointed that there was no wi fi available as some members of our party did not have enough coverage and it was hard when people were arriving in the dark and getting lost and we needed to tell them about the steep and uneven road to the home.
Just a little thing but we found a mouse in the tall boy in the main bedroom as an Easter egg has been left in there and it was eating it.
Overall it was a wonderful weekend and we enjoyed ourselves immensely and the home was everything we needed with space and bedrooms.
Commentaires de Gestion de l’hôtel
26 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave your review Lyn. In response to some of the issues you have raised... we have visited the house and are unable to replicate the problem you have reported about the springs in the bed. After many, many guests we've not had any other comments regarding this but we'll certainly keep an eye on it. The fans and lights have been checked and the fan in the main bathroom is currently not working and the only other issue with lights/fans is the flickering one you did mention. These issues have been logged for repair. There are manuals for the electrical items in the house however we're available at all times during your stay to assist you with any such questions. Please accept our sincere apologies that there was a mouse present in the house. Being in the country, this does happen from time to time however treatment is underway to eradicate the problem. Thanks again for your comments Lyn, and we're glad to hear that you otherwise had an enjoyable stay and loved the house and its beautiful views!
The team @ Unwind Hunter Valley
par un voyageur
Beautiful
Publié le 15 mai 2019 sur HomeAwayunbelievable and peaceful. House is very nice and tidy with ample space for few families or group of friends. highly recommend it
Commentaires de Gestion de l’hôtel
26 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you for your lovely feedback!
We are very glad to hear you enjoyed your stay at Pindara and look forward to welcoming you again at a later date.
Kind regards
Unwind Hunter Valley