Avis Large Upscale Cabin: Hot Tub, Fire Pit, Pool Table

Hi Robert, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - We sincerely apologize for any inconvenience you encountered during your stay. Some of the issues you mentioned, such as the broken drawers, dishwasher racks, and propane grill, were due to damage caused by a previous guest. We were in the process of waiting for replacement items to arrive, and we regret that this impacted your experience.- Regarding the door code issue, we apologize for the inconvenience you faced upon arrival. We recently changed our local cleaning and maintenance crews, which led to some confusion with the door code setup. However, we're glad to inform you that this issue has been promptly corrected.- We would like to clarify that our records indicate that you were able to access the property by 4:30 PM, and check-in is scheduled for 4:00 PM. Therefore, I'm unsure about the discrepancy regarding the duration of time you were locked out.- Furthermore, we have addressed the cleanliness concerns by scheduling and completing a deep clean of the floors to ensure a more comfortable environment for our guests.- Regarding the absence of lamps in the bedrooms, we understand your preference for additional lighting options. While this is the first time in 5 years that anyone has mentioned this issue, we will certainly take your feedback into consideration for future improvements.Once again, we apologize for any inconvenience you experienced during your stay. We value your feedback and strive to provide a positive experience for all our guests.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Sherri, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review: -First and foremost, we sincerely apologize for the experience you had during your stay. While we had below-frozen temperatures, as we discussed the breaker box was not to be touched, and in doing so as you did, this caused the hot water tank to explode and burst, causing damage to the property. There was an area-wide freeze that was causing water outages and electricity outages which left many other cabins without heat as well -Before arrival, half of the cabin had lights and hot water and was being defrosted as you arrived. The cabin is equipped with heat and guests can set the temperature so that they are comfortable. We strive to make our house as comfortable as possible for our guests, as such we encourage guests to keep the vents open to let the heat in and for a most comfortable stay -We take pride in our property, and we always try to accommodate our guests. We sent a plumber to verify that nothing could be done to restore the hot water until the next day since the breaker box was touched, otherwise, it would have been restored in a matter of hours. The plumber verified this was true Although you did not enjoy your stay, we're confident future guests will have a wonderful visit to our home and we are confident that future guests will continue to enjoy five-star stays here!